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Holiday Inn Express Palm Desert / Rancho Mirage
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Reviews (492)
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Reviewed September 8, 2013

I’m writing this review because of the politeness of the staff, specifically Charlene and Gracelia. We checked in around midnight and were hungry and thirsty. Charlene was kind enough to give us some milk and cookies even though the kitchen was closed. Next time were in town we will definitely stay at the holiday inn express, Thanks again Charlene!

  • Stayed: August 2013, traveled on business
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1  Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this reviewResponded September 9, 2013

Dear John M,

Thank you for your kind words and compliments. The staff at the Holiday Inn Express Palm Desert is exceptional!. Charlene and Graciela enjoy interacting with the guests, more importantly, making sure the guests are 100% satisfied with their stay. We hope you will stay with us again and look forward to creating an even more enjoyable experience for you.~Luis

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Reviewed September 3, 2013

Great service and a great property. Nice shade areas outside when it is not so hot. The rooms are great with a tv watching or reading easy chair, flat screen TV, a desk a a comfortable bed.the breakfast was great, I ate way too much bacon.

  • Stayed: August 2013, traveled on business
    • Value
    • Sleep Quality
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1  Thank Don G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this reviewResponded September 5, 2013

Dear Don G,

Thank you for writing a review in Trip Advisor about your stay at our hotel. Our goal is to exceed every guest expectation and we are glad to hear we succeeded in making your stay memorable. ~Luis

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Reviewed September 2, 2013

My family and I enjoyed the stay very much. Everything was just right. The rooms were clean comfortable and just what we needed. The service was amazing, from check in/check out. The breakfast was good and the hostesses were nice which made it even better. The girls at the front desk were very helpfull too.

Thank you.

  • Stayed: August 2013
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2  Thank hillou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this reviewResponded September 3, 2013

Dear Hillou,

I would like to thank you for taking the time to review our hotel, We are glad we were able to exceed your expectations and you liked every aspect of your stay with us. Our main goal is for guest to enjoy their stay with us and make it as comfortable as we can. And I can’t tell you how rewarding it is to hear that we succeeded in making your stay such a great memory. ~Luis

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Reviewed September 1, 2013

My first time staying at this hotel was excellent with friendly courteous staff especially the night Manager named Charlene and kitchen supervisor named Maricela. It is a kid friendly hotel and they offer full self-serve breakfast in the morning. I will be a returning guest.

  • Stayed: August 2013, traveled with family
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Thank Harry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this reviewResponded September 3, 2013

Dear Harry K,

Thank you for choosing the Holiday Inn Express Palm Desert during your visit to the desert area, I am glad that you were impressed with our hotel and amenities. We really appreciate your kind words about Charlene and Graciela.
Again, thank you for staying with us. ~Luis

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Reviewed August 31, 2013

Everything in this hotel is amaizing good service, friendly and the price is perfect. Tasty breakfast with lots of varieties. Every day they are cleaning the rooms and floors completely clean. I highly recommend this place. Thank you for ALL.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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2  Thank BrissGiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this reviewResponded September 1, 2013

Dear Briss Giss,

Thank you for completing a review of our hotel. Our staff takes great pride in the level of service and cleanliness they provide in maintaining the property. I am happy you experienced their efforts. I trust you will select us again when you are in the area. Thank you for staying with us.~Luis

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