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Reviews (492)
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All reviewsfront deskpancake machineyogurtsink areapalm springsthe breakfast areafree breakfastrancho miragefirst floornice poolnice stayindian wellstennis courtslobbydesertfestivalshampoo
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Reviewed September 8, 2012

Wow! Clean good sized rooms with comfortable beds and a commitment to service throughout the entire staff. Nice amenities (excellent breakfast, pool/spa, comfortable beds, coffee/water/cookies) but more importantly, the staff is so focused on high quality friendly service that you don't want to leave. Every day the staff greeted us and asked if there was anything we needed or if there was anything they could do to make our stay more comfortable. This is 5 star quality service one rarely sees even at the priciest hotels.

Room Tip: We stayed on the east side third ffloor to have sun on the balcony for coffee in the morning and shade in the afternoon. Very little noise and very restful sleep.
  • Stayed: September 2012, traveled with family
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Thank DGHSSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this reviewResponded September 10, 2012

Dear DSHSSB,

Thank you for your recent stay and for your valuable feedback. We greatly appreciate your kind comments and are thrilled that you enjoyed all the great amenities that make our hotel experience a great one.
I'm pleased to learn that your time with us was impacted by the personalized attention of our team members.

We hope that you will visit us again soon.

Again, thank you for your positive comments and feedback

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2012

We were very impressed with the Holiday Inn Express in Palm Desert. The room was clean and decent sized, the flat screen TV worked well, the bed was very comfortable and the bathroom was large. The free breakfast was excellent with a very good assortment of cold and hot food including pre-made egg omelets, sausages, bacon, English muffins, pancakes, assorted cereals, yogurt, fruit, instant oatmeal, warm cinnamon buns, etc. The staff did an excellent job of keeping the food stocked despite the fact that the hotel was close to sold out the night before. There seemed to be lots of families there (Saturday night and free breakfast will definitely attract families) and the children made their presence known at breakfast, but it was still enjoyable. We would definitely recommend this hotel, but it is not the closest hotel to the casinos if that's why you're in the area.

  • Stayed: September 2012, traveled as a couple
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Thank chaswyck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this reviewResponded September 4, 2012

Dear Chaswyck,

Thank you so much for posting a review about your great experience with the Holiday Inn Express Palm Desert. We sincerely appreciate your comments about our location, amenities, breakfast, and our hard working restaurant team members.
Your feedback will be shared with the staff as a part of our ongoing commitment towards excellence in service.

Again, thank you for your positive comments and feedback

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Reviewed August 24, 2012

The staff is so friendly, manager Luis is so kind and allways loooking to make you stay as happy as posible. Within walking distance you have a nice restaurant in the corner, across street you find alberston market, pharmacy, starbucks, panda express, and more.
We will be back for sure!

  • Stayed: August 2012, traveled with family
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1  Thank MiguelMayo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this reviewResponded August 25, 2012

Dear Valued Guest,

Thank you for posting your review of our hotel on Tripadvisor. We at the Holiday Inn Express in Palm Desert strive to make sure that every guest that comes to stay with us has an experience that is memorable and comforting. It is our job to make sure that we take care of you and we are glad that we delivered to your satisfaction.

Again, thank you for your comments and feedback.

Report response as inappropriate
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Reviewed August 20, 2012

This is a very nice hotel. Extremely clean. The staff can't do enough for you. Great breakfast in the morning. Close to everything and nice pool. Stayed the night to golf in the morning. Only 5 minutes away from El Paseo Drive.

  • Stayed: August 2012, traveled as a couple
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1  Thank ArizonaLadytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this reviewResponded August 21, 2012

Dear ArizonaLadytraveler,

Thank you for submitting your survey through TripAdvisor. We truly appreciate your comments and feedback of our hotel as this helps us measure our guest satisfaction.

Again, thank you for your positive comments and feedback

Report response as inappropriate
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Reviewed August 17, 2012

Unfortunately I do not remember the name of the lady at the reception, but she was the nicest person I had in a front desk ever. Her smile and her joy make my day after a long trip from Vegas. So keep this positiv energy.

Room are large and well furnished. Are is good and I had a quiete night.

It could have been a perfect stay, but unfortunately my good feeling has been ruin by a used Q-Tips in the middle of the bathroom when I took my room. This should not happen.

  • Stayed: July 2012, traveled with family
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2  Thank Zebul0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this reviewResponded August 21, 2012

Dear ZebulOn,

Thank you for your review, it’s important for us to not only see the good in what we do, but also some of the negatives so we can work towards fixing those for the next guest.
I do appreciate your good comments and feedback very much despite your disappointment with the cleanliness of the bath room floor, you are right!!, that should have never happened.

I would like to apologize for the inconvenience.

Again, I do appreciate your comments and feedback.

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