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Reviews (492)
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All reviewsfront deskpancake machineyogurtsink areapalm springsthe breakfast areafree breakfastrancho miragefirst floornice poolnice stayindian wellstennis courtslobbydesertfestivalshampoo
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Reviewed August 9, 2012

This Hotel was clean and modernized. It seemed to be updated recently. The room was quiet and clean. I always request accessible rooms due to my disability. And it worked out well. The General Manager was out greeting and chatting with the guests of hotel. It is good to see a manager out and about instead of crunching numbers behind a desk in an office. My only complaint is after I booked my room I was transferred to a gentleman who kept saying "Cooperate". He was telling me about a great opportunity for my family. I guess there are new and exciting thing I can't miss out on. Can we say "Timeshare". No thanks. I was really put off by this. I would stay here again and recommend it to friends and family. I would love "Cooperate" to read this.

Stayed: August 2012, traveled with family
2  Thank Stephen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this reviewResponded August 11, 2012

Dear Stephen A,

Thank you for submitting your survey through TripAdvisor. We truly appreciate your comments and feedback of our hotel as this helps us measure our guest satisfaction. Greeting and interacting with our guests is one of our priorities to insure your stay with us is a memorable one.
I do apologize for any inconvenience you endured during your phone call reservation process; there are several Holiday Inns promotions which are optional and they are offered to our guest after the booking process.

Again, thank you for your positive comments and feedback

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2012 via mobile

Fair breakfast bar rooms are adequate. Sink area quite small and not much room for your convenience. Wireless strength is not that good. Pleasant reception and friendly staff. Television channel selection is poor. Why cannot they have premium channels.

  • Stayed: August 2012
    • Value
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Thank LDOEMO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this reviewResponded August 8, 2012

Dear LDOEMO,

Thank you for your review, it’s important for us to not only see the good in what we do, but also some of the negatives so we can work towards fixing those for the next guest.
I do appreciate your good comments and feedback very much despite your disappointment with the sink area, TV premium channels and the WIFI.
I would like to apologize for the inconvenience.

Again, I do appreciate your comments and feedback.

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Reviewed August 4, 2012

From the staff to the lobby to the rooms to the hot breakast, this is the BEST Holiday Inn Express we have ever stayed in! They did an amazing job remodeling their lobby recently. The night auditor that checked us in around Midnight was so sweet, and made us feel like valued Priority Club members!

  • Stayed: August 2012
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3  Thank LePlumpier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this reviewResponded August 6, 2012

Dear valued guest,

Thank you for posting your review of our hotel on Trip Advisor. We strive to make sure that every guest has an experience that is memorable and comforting while they stay with us. I am glad to hear that you have enjoyed the friendliness of our staff, breakfast selection and our newly renovated hotel.

Again, thank you for being a loyal Priority Club Member.

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Reviewed July 31, 2012

All the girls in the front desk were welcoming they all welcomed us as priority members they even had a basket with snacks for us in the room. Housekeepers were great they all understood are needs and the rooms was great, I love all the new furniture wish I could take it to my own house. Anyways everyone was great ill definitely recommend this hotel to my friend. Thank you.

  • Stayed: July 2012
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Thank Exist59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this reviewResponded August 1, 2012

Dear Exist59,

Thank you for your review of our hotel on Trip Advisor. We truly appreciate the positive feedback you wrote about our hotel most especially about our front desk and the housekeeping department. We are very happy to see that you have liked our new furniture. We hope to see you soon when you come back to Palm Desert. Again, we thank you.

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Reviewed July 25, 2012

My girl and I went out for our anniversary weekend. We actually made reservations next door to this Holiday Inn Express (Best Western Plus), but were greatly disappointed with the room quality. We spent one night at the BWP, but the following night, we discovered a bed bug. Unsatisfactory! We decided to bail then and there, and went over to this Holiday Inn. Like I said in the description, "should've gone with this one from the beginning". The holiday inn express was outstanding. Clean, modern, spacious and the hotel staff was great! Went above and beyond in accomodating us at 1230 A.M.. They were also apologetic and sympathetic in regards to our bed bug experience with their neighbors, Best Western Plus.

We will definitely be back to this one, when we return to the desert. A++ for the Holiday Inn Express @ Palm Desert!! A special shout out to the elderly woman (didn't catch her name) who took us in at a late hour.

  • Stayed: July 2012
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1  Thank Pistolas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this reviewResponded July 26, 2012

Dear Pistolas,

Thank you very much for your nice comments about our property and the night manager Charlene, We are glad you were able to share and enjoy your anniversary with us. We hope to see you for many more anniversaries in the future and Happy Anniversary from the Holiday Inn Express in Palm Desert!!!

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