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“Nice resort, remote location, weekends are crazy”

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JW Marriott Desert Springs Resort & Spa
Ranked #5 of 23 Hotels in Palm Desert
Certificate of Excellence
Reviewed May 12, 2007

Phil had a business conference here, I signed on for the trip. The resort is nice, from a resort POV. Very welcoming lobby, which makes itself central (we ate there once & enjoyed watching a B-ball game on a Sat afternoon with other people, it was fun). The grounds are gorgeous.

We waited an hour for our room; we checked in at Noon, so were not surprised. I heard the dreaded "But it's a nice room" euphamism that below reviews will mention. To my delighted surprise, ours, at least, was a very nice room. We overlooked the pools & golf course with mountain views. Spectacular. The bed was very nice. The sitting area nice. The baths were recently redone, but, as usual, I have issues... Wasted space on a soaking tub (not jacuzzi - even then, do peole ever use them?) By doing this, the stand-alone shower was very, very, very cramped & obviously male-designed. Could not shave my legs without turning off the water. Phil, who is 6'4", just by washing his hair had water overflowing the shower door, made a mess every time. Kudos - huge vanity, enough room+ for a lady's needs

Lakeview Restaurant A+ buffet breakfast ($22.95 reasonable once you compare to the ala carte prices for anything) with the best omlette, literally, I have ever had. Room service was prompt & tempertature appropriate (we had 1 dinner & 1 breakfast, both nicely done, pizza blah but OK). Sushi bar in the Lobby is fantastic, but it closes at 9 pm???!!! Don't they realize that East Cost clientele are off their clocks & eat late anyway?

Resort fee of $20/day was worth it if you have a car ($11/day ala carte, recommended) & either want to work out ($15 ala carte) or use Internet ($10 ala carte). Request a room closer to parking to avoid earlier-reported complaints (there are other elevators, don't listen to the desk suggestions, you'll find them). Personally, I don't have kids, but believe that the lawn fee should be waived or included in this fee - the whole point of a resort is for kids to feel welcome, it shouldn't cost extra for lawn games. I also, personally, have BIG issues with fitness center fees (shouldn't we be ENCOURAGING people to work out???!) Also, you will see the resort touting its "walking trail" - it is a sidewalk along busy streets that border the outside of the resort. It is a nice walk of ~3.5 miles & fine but not a "trail" - for anyone with knee issues, there is grass to walk on for ~80% of the walk; but you are walking along with traffic, it is deceiving the way they promote it.

I had my hair cut by Mala @ The Spa, she was great.

Other things: ABSOLUTLEY rent a car at the airport. We didn't at first, we got all the way out the Desert & realized we would miss out on the whole PS experience & just be stuck at a resort. $60 cab to PS proper or the rental agency at the resort charged $57/day. YET, we contacted an agency at the airport & got a rate of $14/day!!!!!!!! Absolutely worth it.

HATED Saturday here. We had been there Wed-Fri & loved the lux of the resort. Then, Sat am all H*ll breaks loose with weekenders - horrible attitudes, "reserved" chairs (towels @ 7 am, but don't show til Noon, actually witnessed a fight for an umbrella - dusgusting). There should be signs like "Reserved" & "Available" on chairs that flip - so staff that sees 12 chairs in a line unused for 3 hours could allow them to be be "Available" instead of letting people who want to be out enjoying the pool have to sit 6-chairs back at 9 am to acommodate the bacherlotte parties who can't wake themselves up until Noon but had a friend reserve chairs... Bitter? Yes, a bit, thanks, but something just didn't ring right. & the anomosity it created (seriously, 1 fight, & lots of people chatting about past problems, it just seemed so neg.) it ended out stay on a neg note.

Thursday evenings is a family-oriented street fair in PS downtown. Enzo's in downtown is exceptional for a nice, nice meaning not cheap but not dressy, dinner ($100/ 2 with 2 cocktails each, split app, split salad, 2 entrees) excellent al dente pasta, reasonable $, wonderful bartender & hostess. Also, highly recommend the PS Tram up to the mountains, what an incrediable experience & a quick nice 2-mile walk. THAT was a huge highlight of our trip. Azul seems to be a Thursday G-nite, good cokctails, nice people. Blue Coyote, despite what I read, was really excellent, amazingly authentic, awesome salsa, great service.

  • Stayed: May 2007, traveled on business
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2  Thank Nicci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,080 - 2,086 of 2,251 reviews

Reviewed May 4, 2007

My husband and I stayed here in mid April for 3 nights/4 days and had a great time! The lobby was absolutely beautiful and the service there was fantastic. Had a glass of wine in the lobby bar one afternoon while waiting for my husband to return from golf and it was so very relaxing. Our first day there we hung out by the pool all day which was relaxing - pool service was excellent (this was a Thursday mind you - not that busy)...had dinner that night at the Cliffside and it was wonderful - absolutely no complaints (short drive from the hotel). My husband had lessons at Shadow Ridge the next couple of days and I just lounged by the pool - did get a lot busier by Saturday afternoon but still no complaints. Grounds are well kept, gym was great even for a temporary gym...we are already planning our return trip!

  • Stayed: April 2007, traveled as a couple
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1  Thank Colleen_Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2007

Me and my husband stayed here Thanksgiving weekend 2006, and we absolutely loved the Hotel. I was a bit wary since I had been reading about their lobby renovation and other reviews, but the lobby renovation did not affect our stay in any way. We had a fast, speedy check in, and we received a large king room, with a large balcony, and the bathroom was very large, as well. The only meal we had was room service, and the food was delivered promptly and was delicious. The only thing that I thought was a bit annoying was the long walk from the self parking structure to our room. It felt like it took forever. Overall, I would definitely stay here again. We did not use the pool but it did look nice. We got out and enjoyed Palm Springs, and it was nice to come back to our room at night.

  • Stayed: April 2007, traveled as a couple
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1  Thank agirlinca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2007

I am staying at this hotel for a convention. When I checked in I was told my room wasn't ready but they had a nice room with double beds. I took the room it was over looking the parking lot forevver away from the pool and above the "club" that stayed open until 2:00 am. The next morning I asked to be moved closer to the pool because I was staying there a couple of extra days to relax (I'm a silver member and thought I would get a nice room).

They said sure they had a nice room for me with a balcony over the pool that I could have late in the afternoon. After waiting four hours I got my room with a pull out bed in a couch (one of the connectors for a suite) and no balcony. The front desk folks (and whoever that call in the "back" to arrange rooms) did not seem to care a bit about all the trouble.

I Would Not Stay In This Hotel!!!

  • Stayed: April 2007, traveled on business
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3  Thank tdtrvler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2007

My kids loved the boat rides to the restaurants. One of the pools was heated,huge pools good for swimming and playing.
Rooms pretty average but comfy beds and the maid service was super the rooms were spotless and she picked up after my kids !!
Some of the resaturants are a bit up themselves but good for hotel resorts.
Lobby is fab and the family lawn games are great $10 per family per day to play badminton,croquet, bocce soccer etc.
We had a great break here and will definetly return!

  • Stayed: April 2007
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3  Thank AuclklandFizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2007

The newly renovated lobby is absolutely beautiful. The bar area and sushi bar are fun. The many pools are also very nice and the golf courses are very good (the greens are a bit too long). The Spa was undergoing renovation so we did not use it -- the prices were also very high. The fitness facility was in a trailer but nice.
Parking is absolutely atrocious!! it reminded me of trying to park at a university. Even though the added Resort Fee ($20.00)included parking, it was merely a permit to hunt for a space. It was my impression that many from outside the resort came to the resort and parked and then went to the pools. The pools were always very crowded and there was lots of noise.
The Resort would be a great place for a family -- lots to do for kids. And, there were lots of children -- everywhere! If you are past your child raising years and do not tolerate children screaming and under foot, this is not the place for you. They do seem to have a very strict check-in policy -- we could not get in before 4 and there were many more like us. They also gave us the wrong room at check-in so we had to change the next day -- after 4!! Otherwise, the Resort is well maintained and has some wonderful views.

  • Stayed: April 2007, traveled on business
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2  Thank DrAdamSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2007

Yes, it is VERY busy (we were there on a holiday week and it was booked with families), but I thought ALL of the staff members did a superb job of controlling the chaos. In fact, upon entering the hotel
and witnessing the crowds, I exclaimed "What a zoo!" unknowingly within earshot of a manager. Recognizing we were first-timers, he immediately approached us and offered to help walk us through the check-in process to help expedite our experience.

The room and bath were both large and clean with simple yet refined decor. The pools were massive but lacked any bells and whistles. The
grounds were magnificently landscaped and lush and the lobby is gorgeous. The lobby boat ride was unlike anything I've ever seen at ANY resort. I also was impressed with the extensive list of activities for families and the little special touches for the kids (for example, the free toys wheeled around in the red wagon). All of the food eaten at the hotel (in the lobby bar, Sushi bar, Colibri Grill, and even Starbucks) was delicious and well above what you'd normally expect at a Marriott restaurant.

But what truly made this a wonderful experience for us was the service. Every single staff member went truly above and beyond, including the folks at Starbucks, who impressed us by efficiently and quickly handling the masses waiting in line for morning coffee and breakfast.

Based on the other reviews, it seems the JW isn't the best hotel in the Palm Springs. This was our first time in Palm Springs, so we honestly don't have anything to compare it to. However, our experience was wonderful, so don't let these reviews scare you!

  • Stayed: April 2007
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3  Thank JMSC-92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Desert Springs Resort & Spa

Address: 74-855 Country Club Drive, Palm Desert, Greater Palm Springs, CA 92260
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Palm Desert
#4 Business Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#9 Romantic Hotel in Palm Desert
Price Range: $241 - $528 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Desert Springs Resort & Spa 4.5*
Number of rooms: 884
Official Description (provided by the hotel):
Escape to your go-to desert playground at JW Marriott Desert Springs Resort & Spa. From the moment you approach the palm-lined path leading to our resort in Palm Desert, California, the excitement begins. Our hotel near Palm Springs has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. JW Marriott Desert Springs Resort & Spa also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience our resort today! ... more   less 
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs

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