My husband and I read many reviews about the JW Marriott in Desert Springs and were worried about our trip because the reviews were so-so. The hotel room was nice, but not worth as much as we paid. The resort was beautiful, but when sitting by the pool the help is definitely scarce - mind you we were there during the week. I couldn't imagine what a weekend or holiday would be like. When we were at the pool I saw a waiter come by twice within 4 hours so I finally went to the bar to order a drink for my husband and I and the bar tender wouldn't serve me two drinks unless I had my husband's ID. I told him to send someone our way; well about 30 min. later someone shows up to finally help us. Also, the food by the pool is icky and expensive - $11 for a sloppy quesidilla! The restaurants close at 9 pm on the weekdays so we ordered room service - the $18 fruit and cheese platter and the $7 onion rings cost us a total of $38 after all of their fees. I asked what fruit came with the platter but when we got it, it wasn't what they said and the cheese was something I could have boughten at any grocery store.
I had some pastries on the table in our room and the maid threw them out -I was not happy about that because neither of them had been eaten. So from then on we just put the "do not disturb" sign on our door.
The nicest and most helpful guy we spoke to is Barry - he circulates the pool area to see if anyone needs any help with anything such as towels or umbrellas. He told us that during the summer the rooms can be as low as $99 a night.
The shops are very nice, but beware of the Sunglass place. The lady told me how their sunglasses were cheaper than anything around so after I bought a pair and returned home, I found that they actually charge $15-$20 more than the designer's website.
I fell in love with Palm Springs but would probably stay somewhere else if we go back unless I got a really, really good deal at the JW Marriott. I liked the older crowd because it seemed very calm there.
- Official Description (provided by the hotel):
- Escape to your go-to desert playground at JW Marriott Desert Springs Resort & Spa. From the moment you approach the palm-lined path leading to our resort in Palm Desert, California, the excitement begins. Our hotel near Palm Springs has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. JW Marriott Desert Springs Resort & Spa also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience our resort today! ... more less
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- Also Known As:
- Desert Springs Jw Marriott Resort And Spa
- Desert Springs Jw Marriott Hotel Palm Desert
- Jw Marriott Palm Desert
- Marriott Palm Desert
- Palm Desert Marriott
- Jw Marriott Desert Springs