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Reviews (2,486)
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Reviewed July 20, 2013

I've been there on a business trip, the resort offers a lot of entertainment options (spa, golf, pools, tennis, ...), several restaurants. There is a Starbucks and few shops.
The staff is helpful and offers a very good service.
I would not recommend to go to this are in summer as it is extremely warm.
Internet connection is about 13$/day which I found a bit too much considering also the often slow network speed. Self-parking was free of charge. A covered self-parking was also available.
Overall a good place to stay, but a bit too chaotic for my style, I prefer a more isolated and quit place for my stays.

  • Stayed: July 2013, traveled on business
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1  Thank pinturicchio1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesertSpringsJW, General Manager at JW Marriott Desert Springs Resort & Spa, responded to this reviewResponded July 25, 2013

Thank you for taking time to review our resort. As a TripAdvisor Top Contributor, we understand you are a frequent traveler who is seasoned in the hospitality industry and what it has to offer both business and leisure travelers alike. I’m very happy to hear you received good service, as customer service is at the core of the JW brand and is a top priority for our staff. I appreciate your suggestion regarding the internet connection fee and will review it with our team. We look forward to welcoming you back again soon – hopefully when the desert temperatures are milder during our stunning seasonal months.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2013

this property is enormous. golf, spa, multiple pools - has something for everyone. overall, the resort is well maintained and some of the views are stunning.

i was there during off season (in july, with temps hitting 110 degrees), which has its pluses and negatives. on the plus side, the resort was not as busy as the winter season, so you didn't feel like everyone was on top of each other. we were able to check-in two hours before normal check-in time without any issues (which i really appreciated!) another plus is that there is no self-parking fee while we were there (normally $17 per night for self parking). had the breakfast buffet one morning, service was great, good selection.

negatives: took forever for anyone to answer the phone (but when they did there was prompt service). horrible pool service, for an entire day no one asked if we needed anything, despite walking past us several times.

overall, it was a nice getaway. not amazing, but solid.

  • Stayed: July 2013, traveled with family
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Thank missinglondon2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesertSpringsJW, General Manager at JW Marriott Desert Springs Resort & Spa, responded to this reviewResponded July 25, 2013

Thank you for taking time to review our property. We certainly appreciate your feedback as it is helpful in improving our overall guest experience. I’m glad to hear you felt there was something for everyone and that you particularly enjoyed the breakfast buffet. I’m sorry to hear you received poor service at the pool and we have addressed accordingly. Customer service is a core principle of the JW Marriott brand and is something we strive to deliver to our guests. We hope to welcome you back in the near future.

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Reviewed July 17, 2013

I came here with some friends to have a relaxing pool day and we had a fantastic time. The pool was great, kinda crowded but it was fun to hang out. The rooms were pretty clean, except for under the bed- ewwww. Good location, overall nice time.

  • Stayed: July 2013, traveled with friends
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Thank Katie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2013

We really enjoyed our stay at the JW Marriott Resort and Spa. It is a beautiful resort and our kids ages 12 and 15 thought it was great. We would definitely go back. Staff was excellent. We walked around and looked at the shops and always ate at the fisherman's restaurant there which we thought was very good.We had the breakfast buffet before we left and the kids thought that was the best. It wasn't crowded but it is the off season there. The lobby was impressive and we had drinks there in the evening.

  • Stayed: July 2013, traveled with family
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Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2013

It's a great resort for a getaway in the desert. The property and the grounds are beautiful, you have a feeling of a big resort. The rooms are nicely decorated and clean, although not very big. Service can improve a little, sometimes it's pretty slow, but overall it's a great destination for a few days of relaxation in the desert.

  • Stayed: July 2013, traveled with family
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Thank Isdrabkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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