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“Good Resort in Palm Desert”

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JW Marriott Desert Springs Resort & Spa
Ranked #5 of 22 Hotels in Palm Desert
Certificate of Excellence
Orange County, California
Level 6 Contributor
106 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
“Good Resort in Palm Desert”
Reviewed June 12, 2013

I recently stayed two nights at the resort for a work conference.

The resort itself it very large and covers a lot of area with multiple pools, golf, a lake area, spa, etc. The grounds are very pretty.

I had a standard room with a King bed. Initially I was assigned a room that basically looked at a wall. I asked to be changed and the front desk was nice enough to reassign me to a room that looked over the putting green. The view was definitely better, but was right over the main bar area. Be aware that if you have any issues with noise, you may not want one of the rooms that overlook the lobby atrium - there was definitely quite a bit of noise from the bar each night. It didn't bother me though I noticed it. Keep that in mind.

The room was nice enough and good sized. Mine had a king bed, a couch and coffee table, desk, credenza with TV (which rotated so you could see it from bed or couch). The room also had a balcony with two chairs and a table. There was a closet in the hall which included a safe and iron. The bath was also large with a separate tub and shower; single sink if it matters to you. The room also included a coffee/tea maker which I always appreciate. The only somewhat negative comment I have about the room is that I think it could benefit from updating or sprucing up. It seemed just a bit dated. Functionally no complaints, but just not as pretty as it could be.

Service was generally great. Everyone was very friendly.

I did have the opportunity to us the fitness center which was, again, quite large with many machines. I also was able to try the spa for a facial. The spa was big and I very much enjoyed my facial.

The conference facilities were pretty standard though I have to say the conference food was among the best I have had.

If you are planning a trip to the desert, definitely consider this resort. A very comfortable stay with a lot of amenities.

Room Tip: If you are sensitive to noise at night, make sure NOT to get a room overlooking the central lobby at...
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  • Stayed June 2013, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank SarahInSoCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Helena, Montana
1 review
Reviewed June 11, 2013

A beautiful setting with magnificent grounds, a large lobby that is comfortable during the day and elegant during night time, several restaurants on site, valet parking, several outdoor pools, several water features... one which has boats that enter the lobby area and can take guests to rooms and restaurants.

Room Tip: We requested a "room with a view" and were on the 7th floor overlooking the pools and golf...
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 9love2travel9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 4 Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 11, 2013

4 point review:
-Located a little away from the center of Palm Springs, but close enough to have restaurants and shops nearby.
-The property is very well laid out and has a beautiful view of the mountains, lots of greenery and plenty of birds around the lake in the property. 2 big pools and lots of dining options
-We were there for a conference, the banquest faciliteis are qutie good and houses a lot of meeting rooms in a easy to navigate area
- The service levels are quite low (Except in room dining). From no help available with bags at check in to a rude conceirge, wasnt impressed!

  • Stayed May 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank IshtiJaved
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesertSpringsJW, General Manager at JW Marriott Desert Springs Resort & Spa, responded to this review, June 28, 2013
Thank you for taking time to share your experience at our resort. We are happy to know you enjoyed the amenities of the property and found it to have a number of positives. I’m very sorry to hear the service you received was substandard. Service is a core focus of the Marriott brand, and is certainly something we strive to provide in a manner that exceeds expectations. We are constantly working with staff on their service levels, and we look forward to welcoming you back and demonstrating a much better customer service experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level 6 Contributor
124 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed June 6, 2013

As others have said this is an wonderful resort. Beautiful rooms that are immaculate, comfortable beds, pillows and everything you need in the kitchen. The views are amazing and it's delightful sitting on your comfortably furnished balcony. The communal barbecues were cleaned daily by the staff and I mean cleaned. They were completely taken apart.. We are Marriott owners but used an Interval trade for this property, and have stayed at our fair share of Marriott's. I have never been in a property where the staff has been so amazing. If you request something - i.e,, extra detergent or a bulb went out - they are knocking on the door almost before you can put the phone down. Then another staff member calls approximately 1/2 hour later to make sure you need was met. This was during Memorial Day Weekend when the resort was 100% occupied. Walking around the property at night was so secure thanks to the round the clock patrols. I am giving the resort 5* but the staff 6*.

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
Thank panter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesertSpringsJW, General Manager at JW Marriott Desert Springs Resort & Spa, responded to this review, June 28, 2013
Thank you for taking time to review your stay at our property – we are so thrilled you had such an excellence experience! As Marriott owners, you certainly know that service is at the core of our brand – so we are glad to hear that your service exceeded expectations, particularly on one of our busiest holiday weekends. You’ve shared many of your travel experiences as a Top Contributor with TripAdvisor, and we are so pleased to be among them. We look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Spring
Level 6 Contributor
248 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed June 6, 2013

Fantastic Property. Awesome pool environment. Saturday's are like Vegas so be prepared. Golf Courses were great. Preferred Palm Course. Grounds were great and very well manicured.

Food was expensive as expected. All restaurants on property were fantastic.

Room wasn't made up until 6pm both days, seemed like an isolated incident since everyone else in our party had their rooms done in the morning. AC didn't work very well, Tried to get it really cool since it was 110. Rooms were having trouble getting cold.

Overall a fantastic resort and can't wait to return.

Room Service Breakfast is fantastic. Prompt service and the food is delicious!

Room Tip: Pool Views are nice!
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThatBGuye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesertSpringsJW, General Manager at JW Marriott Desert Springs Resort & Spa, responded to this review, June 28, 2013
Thank you for taking time to review your experience at our property. We’re happy you enjoyed the beauty and amenities of the resort, and that you received excellent service and had great dining experiences as well. Thank you for letting us know about your trouble with the air conditioning – I will definitely raise this concern with our team so that we may quickly resolve it. We’re so pleased to hear you will be back, and we look forward to serving you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Segundo
Level 5 Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 4, 2013

We have been coming here for years. This is one of the most spectacular properties you will ever visit in the US. The desert is extremely hot in the summer-the temp topped out at 108 degrees one day. Yet the rooms are a good value and there is so much to do, though I recommend you hang poolside to cool off and take in the scene. The staff is extremely helpful and professional. We needed some extra linens and towels which arrived in no time. Though we didn`t dine at the hotel, there is a broad selection of restaurants to choose from. As with any resort, most are on the pricy side. Drinks at the pool are really pricy, though I don`t think this is different than any place similar.
If the hotel is full, or you want a different, more laid back experience, Marriott Vacation Club Villas are located on the property and are sometimes available for booking. On the evening we stayed, the Villa price was within a few dollars of the hotel price, and you can use many of the hotel facilities. All in all, this is a great property and well worth the price-just bring lots of money!

  • Stayed June 2013, traveled with family
    • Value
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Helpful?
Thank gbfunk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesertSpringsJW, General Manager at JW Marriott Desert Springs Resort & Spa, responded to this review, June 28, 2013
Thank you for such a wonderful review of our property! We are so very pleased when guests have an outstanding stay from beginning to end. As a Senior Contributor with TripAdvisor, we know you are an avid traveler and have high standards in your hospitality experiences. We are thrilled to have met and exceeded those standards, and look forward to welcoming you back many more years!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loddekopinge, Sweden
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 3, 2013

Very nice hotel. Spacious rooms, very clean and it has all you need. The bed and the pillow was very comfortable. Big bathroom with both shower and tub. Great pool areas, professional staff and lots of restaurants, bars and coffee places.
We were there for a conference, and the conference facilities were very good as well.
The rockwood grill has excellent food and a very nice breakfast buffet.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HelenLindros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Desert Springs Resort & Spa

Property: JW Marriott Desert Springs Resort & Spa
Address: 74-855 Country Club Dr, Palm Desert, Greater Palm Springs, CA 92260-1961
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Palm Desert
#4 Business Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#9 Romantic Hotel in Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Desert Springs Resort & Spa 4.5*
Number of rooms: 884
Official Description (provided by the hotel):
Escape to your go-to desert playground. From the moment you approach the palm-lined path leading to JW Marriott Desert Springs Resort & Spa, the excitement begins. Our Palm Desert hotel has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. Our JW Marriott also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience JW Marriott Desert Springs Resort today. ... more   less 
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs

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