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“Large Resort, Long Halls, Not a JW in my book! Just a Marriott.”

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JW Marriott Desert Springs Resort & Spa
Ranked #5 of 23 Hotels in Palm Desert
Certificate of Excellence
Reviewed March 3, 2013

This is a nice hotel on a beautiful site, however it's a large resort and it feels like a Marriott not a JW. If I was JW Marriott, I would reconsider the designation.

This was not our best travel experience and frankly one that should be shared. We checked in after dinner. We were asked if we wanted a king or two queens. We choose the king room.

We had to walk to the other end of the hotel for our room. It was a long walk. My wife reminded me we would be in the gym early the next morning and to stop griping about the walk. She was correct.

It was 10 PM. We arrived in our room, it was a comfortable size with king bed, couch , desk and a nice bathroom in the typical Marriott decor. We up packed, prepared for bed and laid down. When we settled we heard this thumping and music. I called the front desk and was told we were over the night club - room 4210 for all who are interested.

What I did not appreciate was when the young lady in the phone told me that they were almost full and because I wanted a king bed, that was all they had and so that is what I got. She positioned it as thought it was my fault.

I responded with why do you not ask your customers if it will be ok to be over the loud night club. Given a choice between a king over the night club or a queen I would have chosen the Queen room. She asked if she could give me some bonus Marriott points and I said no. The she asked if I wanted to move. It was not a comforting call so I hung up.

Still upset, I called the manager on duty. We renegotiated the rate and I wanted the option to move if I could not sleep. He agreed in full. It took the night manager to resolve my issue.

Fortunately I was exhausted, fell asleep quickly and frankly only remember waking a couple of times as the music volume increased. Frankly I had a pretty good nights sleep.

We woke in the morning, had coffee at Starbucks, worked out in their very nice gym and left.

I prefer smaller hotels for short and business stays. Resort hotels are best to enjoy.

Oh by the way. They charge you a $27 resort fee per day which does not include valet parking. Again, had we not used the gym I would have felt coerced into a fee which didn't apply to my visit.

Room Tip: You are going to need a taxi to get to many rooms at this place. If you don't want to walk a mi...
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  • Stayed: March 2013, traveled on business
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Thank Clinton S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesertSpringsJW, General Manager at JW Marriott Desert Springs Resort & Spa, responded to this reviewResponded March 28, 2013

Thank you for taking the time to share your experience at our resort. I’m sorry it took several efforts for you to get this issue resolved, as that is not the JW Marriott standard.

I hope that you will visit us again soon so that we can make sure that you have a GREAT experience.

If you have the time and would like to discuss your stay with us directly, please do not hesitate to contact us at 760-862-1586.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,496 - 1,502 of 2,272 reviews

Reviewed February 28, 2013 via mobile

The service is amazing here. Every employee I interacted with was very helpful and professional. There are plenty of dining options, both on the property and in the surrounding areas. Room service was tasty as well. There are activities thoughout the day, such as golf and lawn sports. Many of the guests are retired and enjoying a relaxing vacation. The only negative was the layout of the rooms. The noise from the lobby bar is heard from the rooms that surround the center lobby. There are also birds kept in the lobby which at times are noisy. Overall, I surely recommend this resort!

  • Stayed: February 2013
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Thank TravelsHereNthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2013

I have not stayed the night here as of yet, which I believe makes this review even better. I had a lumcheon meeting here several times. The beauty is breathe taking and the service is off the charts, Thank you Marriott so much, I will be back

  • Stayed: February 2013, traveled with friends
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Thank csignor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

Been twice to this hotel in Palm Springs. Good hotel would recommend and would go back again. Stayed in a Suite for 5 days twice...
Drove from LA . Don't think there's any other way to get to Palm Springs got to be quicker than Flying from LAX.
Good Golf Course on Complex that friends enjoyed was too hot for me to play Golf 3rd time in Palm Springs in August though.

  • Stayed: August 2012, traveled with friends
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Thank Londoner18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

Recently stayed at this property for a guys golf weekend. Hotel rooms were very nice and even the "basic" room was large and well appointed. There are two golf courses attached to this resort and both are very good. Although "resort" courses both provided enough challenge to be really fun. Choice of restaurants was a little limited. Also, there are NO vending machines on any of the floors. If you want a late night soda or snack only choice is very expensive room service or the hotel gift shop.....a LONG walk away.

Room Tip: Request a room near the elevators. Rooms at end of hall are a LONG walk away. I actually passed 3...
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  • Stayed: February 2013, traveled with friends
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Thank nkdgolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2013

I booked a room here through Priceline Name Your Own Price. They did not honor the price I named, but charged a mandatory $27 per night "resort fee" for amenities I did not use. This should have been included in the price of the room, since you cannot get out of it.

  • Stayed: February 2013, traveled solo
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2  Thank Pixel277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2013

As of February 2013, the resort is in the middle of construction at one of the pool areas. And, of course, our rooms were right above this area and the workers worked starting at 6:48 am until almost 7PM every night we were there - even on Saturday, Sunday and President's Day holiday. In this back area there are also HUMONGOUS air handlers that are very noisy and disruptive to sleep and forget about quiet conversation on the balconies. Word of caution, this back area (near the ballrooms), will also have a "kid zone" play area and building - so if you're looking for peace and quiet, make sure you request rooms away from this area altogether.

The resort itself is spacious and beautiful. It is, of course, hugely expensive. The service was good, no complaints really, but if you are thinking you'll be fauned over because of the prices you pay to get here...think again. The service is just like you would get at any 3 or 4 star hotel/resort - in short, nothing special.

The spa experience was good - but not great. The attendants gave you a brief rush through of the layout and showed you to your locker and you were on your own from there - again nothing that makes you feel special or even welcomed really. Unfortunately, I also had a bad masseuse with whimpy hands, BUT the other three people in the party had excellent reviews for theirs! The steam rooms and jacuzzi are WONDERFUL! But you need to know that they are not available after 7 pm when the spa closes :(

The rooms are also okay. I'm sure if we wanted the suites or villas they would be spectacular, but again, we did not pay for that service. Overall I was disappointed with what I felt was mediocre service and walked away feeling like I would have been treated better or just as good for a LOT less money somewhere else.

Room Tip: Stay away from the Springs Pool area - the noise is terrible out back and it's a really long wal...
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  • Stayed: February 2013, traveled as a couple
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2  Thank MaryFSnyder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Desert Springs Resort & Spa

Address: 74-855 Country Club Drive, Palm Desert, Greater Palm Springs, CA 92260
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Palm Desert
#4 Business Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#9 Romantic Hotel in Palm Desert
Price Range: $260 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Desert Springs Resort & Spa 4.5*
Number of rooms: 884
Official Description (provided by the hotel):
Escape to your go-to desert playground at JW Marriott Desert Springs Resort & Spa. From the moment you approach the palm-lined path leading to our resort in Palm Desert, California, the excitement begins. Our hotel near Palm Springs has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. JW Marriott Desert Springs Resort & Spa also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience our resort today! ... more   less 
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs

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