This is a nice hotel on a beautiful site, however it's a large resort and it feels like a Marriott not a JW. If I was JW Marriott, I would reconsider the designation.
This was not our best travel experience and frankly one that should be shared. We checked in after dinner. We were asked if we wanted a king or two queens. We choose the king room.
We had to walk to the other end of the hotel for our room. It was a long walk. My wife reminded me we would be in the gym early the next morning and to stop griping about the walk. She was correct.
It was 10 PM. We arrived in our room, it was a comfortable size with king bed, couch , desk and a nice bathroom in the typical Marriott decor. We up packed, prepared for bed and laid down. When we settled we heard this thumping and music. I called the front desk and was told we were over the night club - room 4210 for all who are interested.
What I did not appreciate was when the young lady in the phone told me that they were almost full and because I wanted a king bed, that was all they had and so that is what I got. She positioned it as thought it was my fault.
I responded with why do you not ask your customers if it will be ok to be over the loud night club. Given a choice between a king over the night club or a queen I would have chosen the Queen room. She asked if she could give me some bonus Marriott points and I said no. The she asked if I wanted to move. It was not a comforting call so I hung up.
Still upset, I called the manager on duty. We renegotiated the rate and I wanted the option to move if I could not sleep. He agreed in full. It took the night manager to resolve my issue.
Fortunately I was exhausted, fell asleep quickly and frankly only remember waking a couple of times as the music volume increased. Frankly I had a pretty good nights sleep.
We woke in the morning, had coffee at Starbucks, worked out in their very nice gym and left.
I prefer smaller hotels for short and business stays. Resort hotels are best to enjoy.
Oh by the way. They charge you a $27 resort fee per day which does not include valet parking. Again, had we not used the gym I would have felt coerced into a fee which didn't apply to my visit.
- Official Description (provided by the hotel):
- Escape to your go-to desert playground. From the moment you approach the palm-lined path leading to JW Marriott Desert Springs Resort & Spa, the excitement begins. Our Palm Desert hotel has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. Our JW Marriott also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience JW Marriott Desert Springs Resort today. ... more less
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- Also Known As:
- Desert Springs Jw Marriott Resort And Spa
- Desert Springs Jw Marriott Hotel Palm Desert
- Jw Marriott Palm Desert
- Marriott Palm Desert
- Palm Desert Marriott
- Jw Marriott Desert Springs