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“Disappointing service at a very nice location.” 3 of 5 stars
Review of JW Marriott Desert Springs Resort & Spa

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JW Marriott Desert Springs Resort & Spa
Ranked #5 of 22 Hotels in Palm Desert
Certificate of Excellence
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Disappointing service at a very nice location.”
3 of 5 stars Reviewed February 10, 2013 via mobile

I used my Marriott rewards points to get away for a night and feel like it could have been a lot better. First of all, you have to use a lot of points for this location (30,000), which takes quite some time to accrue, so I really was hoping that it would be worthwhile. I asked the girl at check in for a room that didn't have a view of the parking lot...she was a bit annoyed and commented that I was using points, so she couldn't do much. I would think that she would take the other approach and find a nice room for us. She found a room and it didn't have a view of the parking lot...it was a view of construction. After paying for an upgrade, we received a view of the duck pond and pool which was nice.
The valet service was disorganized (they were all talking when we came out) and when the car came around, they drove it halfway up, got out and handed me the keys...I was wedged between 2 cars that weren't going anywhere and one of the valets nearly hit my car. Room was nice and the housekeepers were very friendly.

Beautiful hotel, but don't expect 5 star service like they have provided in years past.

  • Stayed February 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Charliecutler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (522)
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English first
Mooloolaba, Australia
Level Contributor
106 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed February 10, 2013

Just turning into the drive way you will start to go oooh! We drove here and the greeting from the front door of this hotel through to our farewell was totally exceptional. The receptionist was terrific, and the assistance of the bell boy to get our bags to the room was great. He explained where things were and the places to eat.

Our room was not big, and the beds are small. We had a family of four with two beds but they were standard doubles not queen size so that was a little tight.

A feature of the hotel is the 'gondola' ride to get to the restaurants. We thought this would cost money but it is a free service. We dined at the seaford restaurant and it was terrific value and very reasonable for a family.

Breakfast was again exceptional, the buffet is not only well priced but endless.

The fresh water around the hotel for you to drink is a wonderful touch and the fact there is a starbucks in the lobby is a great bonus for a coffee addict like me.

What I did love is that they were great, we accidentally left a couple of things in our room and they were wonderful to send them to us. A follow up phone call as well as an email just added to the great experience.

Room Tip: If you have a family get adjoining rooms, do not try a two bed room, just too small.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kerrivv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaysville, Utah
Level Contributor
319 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 stars Reviewed February 8, 2013 via mobile

My wife and I stayed here 3 nights for our 10-year anniversary. It was great. The hotel is older but updated. Has enormous swimming pools, deluxe spa, nice restaurants, and gondolas. Very beautiful resort and the staff was extremely warm and welcoming. We will be back here again.

  • Stayed February 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ryan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kearney, Nebraska
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 5, 2013

We absolutely loved our stay here ! The service was outstanding throughout the entire hotel. We were here on my Husbands business trip and my Sons wedding. The staff was so kind and helpful, I dont know what more you could ever ask for. This is definitely a place we will return to.

Room Tip: There are no "bad" rooms. All have a balcony or patio with a beautiful view
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Melanie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
indiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 31, 2013

We recently stayed 5 nights at this resort while at a business conference. We attend this particular meeting each year and it is always held at a 4-5 star resort, but I could not bring myself to hold this JW anywhere close to some of the other resorts we've had the pleasure of visiting. Our main point of complaint was this resort is sprawled out (see review below that describes it as "amusement park" big) and we were put in one of the farthest rooms away from where all of our business meetings and dinners were held. This is very inconvenient if you need to just "run up to the room" if you forget something, etc., when the walk to your room takes almost eight (8) minutes!! In evening wear and high heels I would have to carry my shoes until we finally arrived at the elevator! In addition, this room was directly above a pond next to the golf course - beautiful view - but the pond was full of Candian Geese who acted as roosters and woke us each morning at 5:00am with their incessant HONKING!!! We called and complained to management and were told of course there was nothing they could do outside of moving us which after two days you know what a hassle it is to re-pack all of your belongings. Please, if you plan to stay at this hotel make sure you are not stuck in the rooms in either of the two atrium towers - you will hate having to walk the distance to your room! In addition we never received "turn-down" service - even after calling and asking why - we were told we had to request it - so after requesting the service we heard the maid come to the room NEXT to ours two nights in a row and never to our room. This hotel was a big dissapointment to us at $300/night and no where comparable to what we are usually treated to on this conference. Also, another reviewer mentioned the comfortable beds - we thought they were as hard as rocks and requested a foam pad - they had none...

Room Tip: Make sure you request a room in the main building.
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank tafeick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
109 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed January 28, 2013 via mobile

First time stay at this resort. The place is huge. Several restaurants, bars and shops on site, plus two 18 hole gold courses. We did not eat at any of the restaurants, but had drinks in the lobby bard both nights. Selection was good but pricey (as expected). Rooms are very nice, standard size, comfortable beds. Bathroom has both tub and shower, nicely appointed with granite and marble, although the showed door did not seal completely so the mat was soaked after using (failed to report to hotel). Although I did not use the on site fitness center, I did go for runs each morning. The area is very conducive to running, since most streets in the area have cart/walking/running paths. A $24 daily resort fee was charged to room that included Internet, fitness center and use of other amenities such as their mini golf course. Mostly a very nice stay.

Only real displeasure was with their onsite night club (Costas). As we entered the club, a patron was being escorted out by security for being intoxicated. Later on, we realized he was just "dumped" out the front door with his wife/girlfriend. There is a patio for club patrons near the front entrance. When we stepped out onto th patio for some fresh air, the patron was passed out on the concrete near the entrance (wife by his side). Not sure why security did not escort him to his room (or off the property) initially. After roughly 30 minutes of lying on the concrete, he started to get sick (not a pretty site, espcially for a JW Resort). Ony then, did security hauled him away.

Stayed January 2013, traveled with family
Helpful?
4 Thank Joebuyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed January 27, 2013 via mobile

We had a little bit of a rough start here (self parking is a nightmare and front desk wasn't very helpful) but things got better as our stay progressed. Very peaceful and comfortable resort. Highly recommend the buffet at the rockwood grill, the pasta bar and service there are excellent.

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Lkander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Desert Springs Resort & Spa

Property: JW Marriott Desert Springs Resort & Spa
Address: 74855 Country Club Dr, Palm Desert, CA 92260
Location: United States > California > California Desert > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Palm Desert
#4 Business Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#9 Romantic Hotel in Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Desert Springs Resort & Spa 4.5*
Number of rooms: 884
Official Description (provided by the hotel):
Escape to your go-to desert playground. From the moment you approach the palm-lined path leading to JW Marriott Desert Springs Resort & Spa, the excitement begins. Our Palm Desert hotel has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. Our JW Marriott also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience JW Marriott Desert Springs Resort today. #DesertPlayground #DesertSprings ... more   less 
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Also Known As:
Desert Springs Jw Marriott Hotel Palm Desert
Desert Springs Jw Marriott Resort And Spa
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs

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