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“Very nice overall, only 1 issue” 4 of 5 stars
Review of JW Marriott Desert Springs Resort & Spa

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JW Marriott Desert Springs Resort & Spa
Ranked #5 of 22 Hotels in Palm Desert
Certificate of Excellence
Level Contributor
110 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Very nice overall, only 1 issue”
4 of 5 stars Reviewed January 28, 2013 via mobile

First time stay at this resort. The place is huge. Several restaurants, bars and shops on site, plus two 18 hole gold courses. We did not eat at any of the restaurants, but had drinks in the lobby bard both nights. Selection was good but pricey (as expected). Rooms are very nice, standard size, comfortable beds. Bathroom has both tub and shower, nicely appointed with granite and marble, although the showed door did not seal completely so the mat was soaked after using (failed to report to hotel). Although I did not use the on site fitness center, I did go for runs each morning. The area is very conducive to running, since most streets in the area have cart/walking/running paths. A $24 daily resort fee was charged to room that included Internet, fitness center and use of other amenities such as their mini golf course. Mostly a very nice stay.

Only real displeasure was with their onsite night club (Costas). As we entered the club, a patron was being escorted out by security for being intoxicated. Later on, we realized he was just "dumped" out the front door with his wife/girlfriend. There is a patio for club patrons near the front entrance. When we stepped out onto th patio for some fresh air, the patron was passed out on the concrete near the entrance (wife by his side). Not sure why security did not escort him to his room (or off the property) initially. After roughly 30 minutes of lying on the concrete, he started to get sick (not a pretty site, espcially for a JW Resort). Ony then, did security hauled him away.

Stayed January 2013, traveled with family
Helpful?
4 Thank Joebuyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,887 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (523)
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English first
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed January 27, 2013 via mobile

We had a little bit of a rough start here (self parking is a nightmare and front desk wasn't very helpful) but things got better as our stay progressed. Very peaceful and comfortable resort. Highly recommend the buffet at the rockwood grill, the pasta bar and service there are excellent.

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Lkander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 26, 2013

We had such a wonderful relaxing stay last week of December into January. When we checked in we were upgraded to an incredible room with a view of the pools and mountains. Nicole (Front Desk manager) helped us with restaurant recommendation and surprised us with a bottle of champagne New Year's eve (thank you Nicole!). The salt water pool is a nice option. The pizza at the Rockwood grill is incredible. We love this hotel!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FamilyofFour2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky
Level Contributor
98 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed January 26, 2013

We stayed here two years ago and the place was tired and frumpy. The rooms had junk quality furniture. Wow...what a restoration. This is good news because the hotel really is nice. Better yet, the staff seems to have been to Ritz Carlton training. Every single person we encountered greeted us like long lost friends. The transformation has been dramatic. I do recommend insisting on a water view with a balcony. The outdoor views are stunning. Also get the breakfast package. They have a terrific breakfast. We dined outdoors by a fire pit table. Nice! Ok-They still have some work to do on the doors between the elevators and the hallways. There is also some broken tile and details that don't live up to the JW standards.Those details distract from what a JW really should be...perfect. Overall...it is a great stay and the rooms are clean and new. The staff is VERY friendly and helpful.

Room Tip: Get a balcony overlooking the water an a high floor. Ask for the breakfast package.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KenTammyTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Appleton, Wisconsin
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 26, 2013

My husband and I were here for business and both REALLY enjoyed the resort. We had a very comfortable King bed with a very large balcony. The bathroom was very spacious and everything was VERY clean. There is a full-service Starbucks right off of the lobby which we visited several times. Also a bar in the lobby area that was great and the staff was very friendly. We didn't eat at the hotel but others at the event told us the food was great! There are big tropical birds in the lobby and a boat that comes in and picks passengers up for a boat tour! Very cool... we would definitely stay here again.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank imrunninglate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fitchburg, Massachusetts
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 24, 2013

This hotel/spa is a wonderful excape. The rooms are spacous, the hotel facalities are beautiful, the pools are huge and the dining options on the facility are outstanding. It is only a short drive from Palm Springs. If you are a golfer, this is also a great option. If you miss the days when you were a biker, you can rent a Harley and go for a ride.
The staff is friendly and make you feel like a guest.

Room Tip: Make sure you try the Mikado Japanese restaurant.
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DonaldRLeger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Calder, United Kingdom
Level Contributor
87 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed January 23, 2013

My husband and i stayed here in june 2012 we had a marvellous time the staff could not do enough for us. The hotel rooms were lovely and the balcony was huge. I highly recommend this hotel it was fantastic will stay here again.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Barbara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Desert Springs Resort & Spa

Property: JW Marriott Desert Springs Resort & Spa
Address: 74855 Country Club Dr, Palm Desert, CA 92260-1961
Location: United States > California > California Desert > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Palm Desert
#4 Business Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#9 Romantic Hotel in Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Desert Springs Resort & Spa 4.5*
Number of rooms: 884
Official Description (provided by the hotel):
Escape to your go-to desert playground. From the moment you approach the palm-lined path leading to JW Marriott Desert Springs Resort & Spa, the excitement begins. Our Palm Desert hotel has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. Our JW Marriott also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience JW Marriott Desert Springs Resort today. ... more   less 
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Also Known As:
Desert Springs Jw Marriott Hotel Palm Desert
Desert Springs Jw Marriott Resort And Spa
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs

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