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“Friendly resort, staff is top notch!” 4 of 5 bubbles
Review of JW Marriott Desert Springs Resort & Spa

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JW Marriott Desert Springs Resort & Spa
Ranked #6 of 22 Hotels in Palm Desert
Certificate of Excellence
Punta Gorda, Florida
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Friendly resort, staff is top notch!”
4 of 5 bubbles Reviewed December 6, 2012

Just finishing my 7 night stay here, sharing a room with a friend attending a large, popular conference. Especially by day, the resort was practically deserted since most guests were participating in the conference, so I felt like I had the place to myself.

We asked for a quiet room and were given a nice room overlooking a lagoon populated with black and white swans, ducks, and geese, all very amusing to watch throughout the day from the balcony. The room was in great condition, with a nice size bathroom with granite finishes. The housekeeping staff were extraordinary. No complaints whatsoever with the room.

The restaurants and the gift/sundries shop were pretty expensive. I enjoyed the Fisherman's Landing restaurant, but I think the Rockwood Grill needs to train their staff a little better in customer service. The good news, for those of you willing to drive across the street, there is a large and very well stocked grocery store where you can pick up a fresh salad bar and hot foods, which is what I did a lot here. They also have a well priced selection of wine and liquor.

In summary, I recommend this hotel for individuals or families looking for an upscale desert resort. The staff are all SO nice.

  • Stayed December 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lucyspoileddog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,981 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
San Marcos, California
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed December 3, 2012

Recent three night stay covered room, golf and dinners all were excellent and above expectations. Since our last stay they have remodelled all facilities, rooms are excellent modern, comfortable and very well appointed.
Staff was great from front desk, golf shop and restaurants could not have been nicer.

Be sure to ask for a view room the desert mountains at night are amazing.

Stayed December 2012
Helpful?
Thank Dave A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed December 2, 2012

I've visited here twice now, and enjoyed my stay both times. An enjoyable oasis in the desert- there are several different pools (and jacuzzis) in which to relax, stay cool, and enjoy a few cocktails, all while surrounded by the contrasting views of the lush greenery of the golf course, and the dark rugged mountains in the distance. You don't ever have to leave once you get there. There are 3 or 4 different restaurants, bars, and a nightclub (which I did not go to), including a sushi bar and a Japanese style teppan yaki restaurant. Rooms are comfortable and well appointed, tastefully decorated. I visited with my children. There is one pool on the other side which is more family friendly during busy times, when the main pools are overtaken with groups of young adults- many bachelor and bachelorette parties. Seems like a fun place to go with friends. Also, nice tennis courts and tennis clinics here as well. Accomodates many types of travelers, though it was a bit loud at night.

  • Stayed October 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank freespirit34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burbank, California
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed November 30, 2012

This year I went away for Thanksgiving for the first time, and by myself to boot. I arrived at JS Marriott Desert Springs at lunchtime on Thanksgiving, before the stated check-in time. Elizabeth gave me a room overlooking the three pools, with an east-facing balcony. The view was magnificent, and despite being able to "see" the pools, I couldn't "hear" them (yay). In scheduling my trip I had booked a spa treatment for every day - The spa facility is clean and beautiful and quiet. They have a separate pool with no kids allowed, and an on-site bistro with really good food. Dinner was spent at the lobby sushi bar, where Rich made me something crazy-delicious off-menu. My room got full morning sun after about 7am and it was really pleasant to have tea on my private balcony. The shops on site offer a bit of something for everyone. Rockwood Restaurant is a quick boat-ride from the lobby, and their food is fresh and delicious. They also have several fire pits and it was pretty great to have a martini and french fries late into the nite, in the warmth of the fire. Mikado's chef was playful and engaging, and they serve an enormous amount of food. Be ready to catch a shrimp in your mouth when they toss it your way. I didn't play mini-golf, but the fee was included in the "spa fee" and lots of families looked like they were having a good time. I hadn't planned on leaving the resort during my four-day stay because there is so much to do there, but the concierge suggested I might check out the Living Desert's nighttime Christmas lights display. That was pretty great, and I got to ride a camel, too. The fitness center had a new dance class called "LaBlast" that was super fun and a good workout. Despite being fully booked for the holiday, I never once ran into a crowd or felt rushed. All the staff were friendly and helpful - I can't say enough good things about this place and I look forward to being able to return.

Room Tip: There is construction going on behind the ballrooms right now and it would be pretty bad to have a r...
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  • Stayed November 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tammyloans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Clemente, California
Level Contributor
105 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed November 26, 2012 via mobile

This hotel is located close to golf and restaurants!! Check out the pool it's huge!! I use this hotel as a base to check out all the near by cities!! It's always nice to come home Marriott!! In November thanksgiving weekend this place is packed!! The hotel staff does a great job keeping the working to meet all your needs!! I find it best to get up early so I don't have to wait for anything!! I'll be back!!

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Frank A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Santa Fe, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed November 25, 2012

The Marriott Desert Springs has beautiful common spaces, wonderful golf courses, and fabulous restaurants/bars. I stayed there at its opening some 25 yrs ago and returned this past weekend for a few days. I have stayed in 5 J.W. Marriott properties this year alone and unfortunately, this weekend's stay at the Desert Springs property left much to be desired. The room I was assigned overlooked the (pool formerly known as the adult pool) which along with the golf course was under heavy construction Thurs through Sunday (jackhammers, backhoes and all). That aside, I thought the newly renovated room was pleasant and clean...until the random beetles began surfacing and the toilet overflowed when I flushed a single Kleenex. No problem you would think, right? Wrong. When I went to shut off the toilet water valve it had no handle/key. No problem, I'll call the front desk. 35 minutes, 3 phone calls to the front desk, and my trying to take trashcan full buckets of water from the toilet to stem the tide later, two very confused employees came to my door. By this time the bathroom had 2 inches deep of toilet water. Once the flood was finally stopped, housekeeping did a very questionable job "cleaning" up - with no disinfectant used and remnants of engineering's fix (metal and plastic pieces) all over the floor. Not exactly a JW worthy remedy...actually, a truly poor performance for a $400/ngt hotel.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Bignicklaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flower Mound, Texas
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed November 25, 2012

We enjoyed the spa and pool grounds were gorgeous- nice place just to kick back and relax. In the evening they have a boat ride around the property that will also take you to either of their on-site restaurants. Enjoyed the signature view from our room- would definitely recommend getting this view of the mountains- it is beautiful.

Room Tip: Signature View and high floor
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SunshineCritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Desert Springs Resort & Spa

Property: JW Marriott Desert Springs Resort & Spa
Address: 74855 Country Club Dr, Palm Desert, CA 92260
Location: United States > California > California Desert > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Palm Desert
#4 Business Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#9 Romantic Hotel in Palm Desert
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Desert Springs Resort & Spa 4.5*
Number of rooms: 884
Official Description (provided by the hotel):
Escape to your go-to desert playground. From the moment you approach the palm-lined path leading to JW Marriott Desert Springs Resort & Spa, the excitement begins. Our Palm Desert hotel has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. Our JW Marriott also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience JW Marriott Desert Springs Resort today. ... more   less 
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs

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