We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Coachella fun, will definitely be back”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
JW Marriott Desert Springs Resort & Spa
Ranked #6 of 22 Hotels in Palm Desert
Certificate of Excellence
Sydney, Australia
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Coachella fun, will definitely be back”
Reviewed May 17, 2012

Stayed here in April with 3 friends as part of the Coachella festival travel package. The resort is beautiful and the room was impeccably clean, with a great view of the mountains. We were towards the back so it was quite a distance to the lobby, but that's obviously why there is a boat in the lake that takes you there! Staff at checkout were very friendly and helpful, and the check-in process with the Coachella package was seamless. The pool was definitely a highlight, plenty of lounges available despite the hundreds of people there for the festival. Will definitely be staying here again for Coachella 2013.

Room Tip: Avoid the in-between floors that have no direct elevator access to the lobby.
See more room tips
  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ELH20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,212 reviews from our community

Traveler rating
    958
    669
    318
    163
    104
See reviews for
503
638
47
579
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (628)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Federal Way, Washington
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 15, 2012

My wife and I visiting from Seattle heard of a great and unique experience in Palm Desert - to go to the JW Marriott to ride on a boat that can travel inside the resort and out onto wonderful lake. The lobby was impressive and we got on the boat to travel the lake. Once outside we were impressed by the resident black swans (white swans too). What I REALLY want to tell you about is a new restaurnat that opened lat Thursday within the JW Marriott - The Rockwood Grill. We had the BEST meal we've eaten in the greater Palm Springs area after visiting local restaurants the last four days! A buffett was offered that included incredible Alaskan King Crab (all you can eat!) salmon & rack of lamb were also available amongst many other deluctible foods. To top it off was a dessert buffet with 25 options - ALL were very tasty. We left stuffed but more importantly, we left impressed like we have been in years. Check out this GREAT new restaurant - you will be impressed!

  • Stayed May 2012, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank RAE1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 12, 2012

My wife and I booked the spa and golf package and had a wonderful weekend. The room was large, clean and quiet. The pop corn ceilings made it a bit dated, but that is a very minor point. The staff was very friendly and helpful. I would recommend this resort to anyone looking to get away for the weekend.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelman1203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Santa Margarita, California
Level 3 Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed May 9, 2012

I just stayed here over the past weekend for a girls get away...check in was a bit slow since we had a clerk in training but we were able to check in earlier than expected and hit the pool. Advice get out to pool early if you want a lounge chair! It was packed, but we managed to find a couple of chairs and get cocktail service within a few minutes. We ordered lunch poolside and we were pleasantly surprised at the quality of food. Cocktails were a bit steep considering the cups are filled mostly with ice. My major complaints about the pool were,security was constantly hounding us for our entry bracelets since we didnt want tan lines we put them on our bikini tops and that bar service ceases at 5! The sun doesn't set until almost 8! So off we went to clean up for dinner at Lakeview. The rooms were clean, but I think a bit dated considering its a JW. Water pressure was a trickle so taking a shower took longer than it should have. We had a quick glass of wine out on the balcony and then down to the boat launch for the ride to the restaurant. I recommend the boat ride just simply for the view if its a moonlite night. We all chose to go with the buffett, couldn't go wrong at $29.99 for a good mix of entrees, desserts etc. Try the blueberry martini! After dessert we walked the grounds a bit and headed to the nightclub on site, Costas...definitely for the younger crowd but we still had fun dancing and people watching. All in we definitely would come back.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank eme1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level 5 Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 7, 2012

We just got back from our mini-vacation and we had a wonderful time. Please be aware that I'm writing this review from a family traveling with kids perspective.

Property: The property at the JW Marriott is very nice and well kept. This a big resort and you have to do some walking to get from one side to the other, so be prepared. There is a lake in the middle of the property that is very nice and the hotel offers boat rides (at no extra charge) during the day. Also, from 6-9pm they will provide boat rides to the two main restaurants (Mikado and Lake View Terrace) on the property. The hotel is surrounded by a golf course that looks very nice (we didn't golf) and also has a mini-golf course on the property that guest can play (part of the resort fee).

Rooms: The rooms are very nice and have everything you need: mini refrigerator, blow dryer, LCD TV, safe, robes, etc... The beds are comfortable, the bathroom is very nice (separate shower and tub), and the terrace is a decent size. We had our two daughters with us and got a room with two double beds. However, I would recommend a room with a king bed as it will come with a nice pull-out couch and provide more space than a double-bed room.

Pools: The hotel has a main pool area (that has 3 separate pools) and a family pool. We were at the family pool with our friends we traveled with (they all have kids as well). The family pool is very nice and great for kids. It wasn't loud like you would think it would be and you still get good pool service there. The family pool starts at 1 and 1/2 feet and slowly gets deeper. Our little ones were able to stand in the pool for the most part, which really makes life easier. I found the pool to be a perfect temperature.

The main pool area is where the action is and it can get crowded. Also, they check your bags as they do not allow any outside food or drinks into the pool area. I know they want you to buy drinks at the hotel, but letting a few drinks in wouldn't hurt or some outside food. Also, be prepared as it might be hard to find seating by the pool (remember it gets crowded).

Restaurants & Bars: This is where it gets expensive. We ate at Mikado (similar to a Benihana) the first night. The food was really good. Be prepared to spend about $50/person on food. We were prepared for the food at Mikado to be about that price. However, drinks were a different story. I ordered five drinks and it came to $80...that's $16/drink...that pricier than Las Vegas.

After Mikado we went to the lobby bar. Items were just as expensive there. Four shots of tequila was $60...unreal...these weren't double shots either.

The next morning we went to Lake View Terrace for breakfast. We did the buffet as a la carte meals were about the same price. The buffet was $25/person...and it wasn't even that good.

Service: The service at this hotel is great and they accommodated our every need. Nothing negative to say here.

All-in-all this a good hotel and we would stay here again (with or without kids). However, it is too expensive to eat or drink at the hotel. They definitely gouge you here.

Room Tip: If you are traveling with kids, request a room by the family pool. This will definitely cut down on...
See more room tips
  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Derrick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 2, 2012 via mobile

Service was the high point. Everyone was friendly and helpful. Everything worked well in the room, but the noise from the hall and next room was a little loud. Not a party, just loud people. The bed was super comfy and I appreciated the empty mini refrigerator. Internet connection and TV reception were both poor. Really wish the hotel was more water conscious! The flagrant waste of water was a little disturbing given the desert location. For a JW I expected more, but we had a good rate.

Stayed May 2012
Helpful?
2 Thank lkodman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 2, 2012

I'm a platinum rewards member so I have been able to visit multiple Marriott properties. I have to admit this was by FAR the worst experience I have had with customer service pool side at one of their locations. It nearly took over 45 minutes for a drink! Let alone by the time that it arrived to us it was practically melted. In addition, I tried to take into consideration how crowded the pool was; but to be honest, I have been in a much more crowded pool area with much better service. This wasn't just a one day occurence either; it happened the entire weekend. It was a common discussion amongst guests about how horrible it was.

The property overall is beautiful but when it is 95+ degrees out and you go to lay out and enjoy yourself at the pool; which a majority of people do in Palm Desert; then they need to step up their game poolside.

Last but not least, the lakeview terrace cafe was also lacking in service performance. I am not usually a complainer but for $400 a night everything should be up to par.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissAtalanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Palm Desert
0.9 mi away
The Westin Desert Willow Villas
2.7 mi away
Hyatt Regency Indian Wells Resort & Spa
2.7 mi away
Omni Rancho Las Palmas Resort & Spa
Show Prices
Show Prices
Show Prices
0.3 mi away
Marriott's Desert Springs Villas II
5.5 mi away
La Quinta Resort & Club, A Waldorf Astoria Resort
5.5 mi away
The Ritz-Carlton, Rancho Mirage
Show Prices
Show Prices
Show Prices

Been to JW Marriott Desert Springs Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Desert Springs Resort & Spa

Property: JW Marriott Desert Springs Resort & Spa
Address: 74-855 Country Club Dr, Palm Desert, Greater Palm Springs, CA 92260-1961
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Palm Desert
#4 Business Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#9 Romantic Hotel in Palm Desert
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Desert Springs Resort & Spa 4.5*
Number of rooms: 884
Official Description (provided by the hotel):
Escape to your go-to desert playground. From the moment you approach the palm-lined path leading to JW Marriott Desert Springs Resort & Spa, the excitement begins. Our Palm Desert hotel has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. Our JW Marriott also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience JW Marriott Desert Springs Resort today. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Hotels.com, Booking.com, Expedia, Orbitz, TripOnline SA, Travelocity, HotelsforEveryone, Hotwire, Cancelon, getaroom.com, HotelQuickly and HotelsClick so you can book your JW Marriott Desert Springs Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing