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“A secret gem in Palm Desert”

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Shadow Mountain Resort and Club
Ranked #16 of 23 Hotels in Palm Desert
Certificate of Excellence
Reviewed July 11, 2012

My husband and I spent last weekend at Shadow Mountain Resort. For the last four years we visit two or three times in the summer. Call us crazy but we love to float in the amazing pool during the hot summer days. We have stayed at many of the different studio units and love them all. Some are "vintage" and others remodeled. The location is perfect; central to many restaurants and Target in case you run out of sunscreen. We love to stop at Jensen's market to stock up on deli items so that after our day in the pool we can enjoy a quick and delicious meal in our room. The staff at the resort has been wonderful each time we have visited and I highly recommend you check this place out if you are going to be in the Palm Desert area.

Room Tip: When you book your room, ask for a remodeled room to get the nicest accomodations available
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  • Stayed: July 2012, traveled as a couple
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1  Thank KRISTINE G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management C, General Manager at Shadow Mountain Resort and Club, responded to this reviewResponded August 1, 2012

Thank you for the nice comments. We are happy that you enjoy the pool, even in our warmer weather. And, our location which cannot be beat. Some don't realize just how relaxed the desert is in the summer, with so many dining specials walking distance from your room. We look forward to your return.

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91 - 97 of 128 reviews

Reviewed June 27, 2012

We, a group of four women on a cycling trip, very much enjoyed our stay at this resort. The location was perfect for us to walk to restaurants and shopping. We were also close to our bike and vehicle rental. Our first night was in a studio - nothing fancy but clean with everything we needed. We then moved to a two bedroom condo - quiet, spacious and clean with parking close by. The staff were very friendly and helpful, allowing us a late check-out. The housekeeping staff even moved our bags from one room to the other AND put our beer and wine in the fridge for us! The pool was very welcome after a hot day cycling. The grounds were very obviously well looked after.
Our only complaints - no wi-fi available in the condo and the coffee bags provided were way too small for the size of coffee pot. Would love to return someday.

  • Stayed: June 2012, traveled with friends
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Thank sue3089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 29, 2012

We are so glad you let us be part of your girls weekend. Being walking distance to everything on El Paseo for great shopping and food makes our location prime, and having the option of a two or three bedroom condo for all the gals is always fun. We appreciate your kind comments about staff and the grounds. We work hard to keep our resort beautiful, and are working on getting wifi in more condos for our many business travelers. We look forward to your next visit!

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Reviewed June 25, 2012

Stayed at this resort 6/22-6/24, first room/studio we were given smelled we requested another one which was a little bigger but the bed was awful but we were too tired to move again. The pool and grounds are very nice just that some units need upgrading.

  • Stayed: June 2012, traveled with family
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1  Thank gxn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 29, 2012

Thank you for your candid comments. We're sorry your studio wasn't up to par and sure hope you will try us again so you can experience one of our nicer accommodations and good customer service. We want you to be happy!

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Reviewed June 4, 2012

We stayed at the resort last week and we were very happy with our choice.
The resort is clean and well maintained, the staff are friendly and helpful, the main pool was excellent and overall we enjoyed our stay. Our particular guest room was very simply furnished which was enough for us and met our needs. Given the reasonable rates charged for the rooms this resort is a winner. We chose an option of only having maid service once during the week which reduced our rate a little bit for the week. If the resort charged more I would expect more from the room, but then I don’t go to Palm Springs to hang out in my room so a clean room and a comfortable bed are my main concerns. The resort is well located in Palm Desert near restaurants and stores. My only complaint is that the resort doesn’t have WiFi everywhere. Our room did not have WiFi so we needed to head down to the lobby area (which includes portions of the main pool as well) to get internet access. It would be nice if the resort had WiFi access everywhere.

Room Tip: Pool was empty during the week and very busy on weekends. If you want a quiet pool plan accordingly...
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  • Stayed: May 2012, traveled as a couple
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Thank LSUC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management M, Owner at Shadow Mountain Resort and Club, responded to this reviewResponded June 8, 2012

We're so glad you enjoyed your stay and took advantage of our savings by choosing limited housekeeping service (we figured many folks would like to have the extra cash for meals & cocktails). As you may know, each condo is individually owned and only some condos have WiFi. We strive to gain more units with internet access, and have added this feature to our room descriptions so guests may inquire when they book their reservation. We sure appreciate your patronage and hope to see you again in the near future!

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Reviewed March 16, 2012

We have stayed here a few times over the last 20 years. The pool, tennis facilities, grounds, and location within Palm Desert are great, but the furniture and decoration in our "tennis condo" were in great need of replacement. The bathroom had been nicely remodeled but the rest had not.

We mentioned this upon checking out and were told the units vary greatly. We were there during the tennis tournament and apparently nicer units book a year out - we only booked six months ago. I think management should require the owners to upgrade the furnishings if they want to rent their units.

Room Tip: Don't book by web, call and ask about the quality of the furnishings in the assigned room. If y...
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  • Stayed: March 2012, traveled as a couple
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3  Thank Markcalifornia08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management M, General Manager at Shadow Mountain Resort and Club, responded to this reviewResponded March 21, 2012

Thank you for sharing your comments of your recent stay. We appreciate your many years of visiting the resort. Since each condominium is owned individually, and decorated based on each homeowner's taste, it can be a challenge. We do have minimum requirements and strive to require improvements continually; and are pleased that our inventory is improving each season. Please feel free to share your experience with us while you are here. We are happy to accommodate you as best we can. Again, thank you for your patronage. We hope to see you back again soon.

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Reviewed March 13, 2012

I've stayed here a few times and have never had a bad experience, golf course is nice and fun! Huuuuge pool, with a 12 foot deep end(which u never see anymore) and a lot of nice open space! Rooms are great too

  • Stayed: February 2012
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Thank Billyhenryson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management M, General Manager at Shadow Mountain Resort and Club, responded to this reviewResponded March 16, 2012

Thanks for visiting Shadow Mountain again. We appreciate our return guests and value your comments. Our pool is still one of the largest in the desert, and definitely one of the deepest from 3-12 feet! Did you know we keep it heated all year at 80 degrees, and it is salt water treated? We hope to see you back again soon. Our doors are always open.

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Reviewed January 13, 2012

I took a lesson from Mike and then an all-morning clinic/camp with Mike and John and had a great time in both. The clinic/camp was rigorous and had 6 participants (3 women and 3 men plus the 2 coaches). Mike was good at pushing me to improve my game and John was very supportive and encouraging. I would definitely go back.

  • Stayed: January 2012, traveled solo
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2  Thank toastytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calquhoun, General Manager at Shadow Mountain Resort and Club, responded to this reviewResponded January 20, 2012

Thanks for your accolades about Mike and John. We think they're both some of the best tennis pros in the valley, and they each have quite a following of return guests for their lessons and clinics. Check out Michael's Blog on our website for current tennis tips! We hope to see you again soon.

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Additional Information about Shadow Mountain Resort and Club

Address: 45750 San Luis Rey Ave, Palm Desert, Greater Palm Springs, CA 92260-4728
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Palm Desert
Price Range: $108 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Shadow Mountain Resort and Club 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Charming resort, breathtaking views, figure-eight swimming pool, home to the Desert Tennis Academy with lessons & clinics. Located in the heart of Palm Desert, California, the Resort is walking distance to the fabulous shops, restaurants and art galleries along the famed El Paseo Drive. Resort offers cafe & bar (breakfast and lunch), complimentary tennis on 16 tennis courts, pickleball, tennis pro-shop, four heated pools, five hot tubs, fitness room, massage service, saunas, poolside patio BBQ, volleyball, basketball, bicycle rentals, and more. ... more   less 
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Also Known As:
Shadow Mountain Resort And Club Hotel Palm Desert
Shadow Mountain Hotel
Shadow Mountain Resort Palm Desert

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