As long time Marriott owners, we have stayed in many of their properties. This one has serious management problems. You are asked to check in at 4 pm and leave at 10 am. We try to follow the rules. We did request an earlier check in if possible. When we arrived at 3.30 pm, there was a line of at least 30 people trying to check in. I never saw such a trashy ambiance in a lobby of people milling around in frustration. We were told our unit would not be ready until 5.30 pm. There is absolutely no way management didn't know the room inventory for the day. Knowing the room control situation, they should be hiring enough housekeeping staff to accommodate the numbers and be ready for timely check in. Desk staff gave weak apologies.
- Official Description (provided by the hotel):
- Palm Desert serves as the exceptional setting for Marriott's Desert Springs Villas. Beautifully designed on 400 acres. Adjacent to the JW Marriott Resort & Spa. Enjoy 36 holes of manicured fairways, exquisite tennis facilities, a lavish European spa and tempting cuisine. On-site, soak up the sun and relax with 7 luxurious pools. ... more less
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- Also Known As:
- Marriott`s Desert Springs Villas i Hotel Palm Desert
- Marriotts Palm Desert
- Marriott Palm Desert
- Palm Desert Marriotts