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“Hampton Inn, Palm Desert”

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Hampton Inn & Suites Palm Desert
Ranked #3 of 23 Hotels in Palm Desert
Certificate of Excellence
Reviewed January 12, 2014

Good clean spacious room. Outstanding breakfast. Staff was very helpful. Good location for Palm Springs. Great value. I would come to this facility again. Parking is free and there were no additional "surcharges".

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Hampton
1  Thank Donald_K32815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this reviewResponded February 7, 2014

Dear Donald_K32815,

Thank you for reviewing our hotel on Trip Advisor. We greatly appreciate the information you've shared with us. W e are happy that you found our hotel to have "clean and spacious rooms, with helpful staff and an outstanding breakfast!" We are thrilled that when visiting the area you would stay at our hotel again! I will be sharing your comments with all our team members.

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here.

Sincerely,

Maria Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, Ca 92211
760-340-1001

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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511 - 517 of 694 reviews

Reviewed January 12, 2014

We stayed at this hotel as a base for exploring the Palm Springs area. The one bedroom suite allowed us to have plenty of space. We made daily use of the breakfast bar and enjoyed that some of the hot items changed every day.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
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Review collected in partnership with Hampton
1  Thank CynG77035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Manager at Hampton Inn & Suites Palm Desert, responded to this reviewResponded January 14, 2014

Dear Trip Advisor Member,

Thank you for the outstanding review on Trip Advisor! We are pleased you shose to stay at our hotel while exploring the Palm Springs area! We are happy you found our suite to have plenty of space to accommodate your needs and that you enjoyed the different "hot" items offered daily at our complimentary breakfast bar!

Please let me know if you need anything during your future stays with us.

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here!

Sincerely,

Maria D. Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, Ca 92211
760-340-1001

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

Very nice hotel and the free breakfast is quite good. Rooms are clean and the beds are comfortable. Lots of TV stations to choose from and very good for sports. Very quiet hotel with ample free parking.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Hampton
2  Thank Steve and Irma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Manager at Hampton Inn & Suites Palm Desert, responded to this reviewResponded January 14, 2014

Dear Steve and Irma M,

On behalf of the hotel and staff I would like to thank you for the glowing review on Trip Advisor!
It gives us great pleasure to know that you found our rooms to be clean with comfortable beds and you enjoyed the variety of TV stations we have to offer along with our complimentary breakfast.

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here. :-)

Sincerely,

Maria D. Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, California 92211
760-340-1001

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

Noise from the ac kept us awake, and the slamming doors woke us up after we were woken the first time by a maid walking in. Terrible internet and very poor breakfast. The service overall for a Hampton Inn was not up to standard and whilst will continue to use the Hampton's in the future will not stay at this one again

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Hampton
2  Thank Gina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Manager at Hampton Inn & Suites Palm Desert, responded to this reviewResponded January 17, 2014

Dear Gina L,

Thank you for taking the time to review our hotel on Trip Advisor. We appreciate the information you've shared with us. I want to personally apologize for the hotel not meeting your expectations.
We are very sorry to hear that you were unhappy with your room due to the noisy ac unit. We are in the process of upgrading our ac units in the coming months. You can be confident I will speak with the housekeeping department about proper procedures for checkout rooms. I also want to apologize for the internet connectivity. We recently upgraded our servers and do not forsee any problems with this in the future.
I will personally make sure to follow up with all department staff members regarding your concerns in regards to poor service so that others are not as disappointed as you were.

Again, thank you for all your valuable feedback. It is greatly appreciated.

We value you as our guest and hopefully you will be able to give us another chance so that we can demonstrate our commitment to your comfort. If you would like please contact me next time you are in the area and I will personally make sure you have a pleasant stay with us.

Sincerely,
Maria D Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, CA 92211
760-340-1001

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

For business or pleasure in the Palm Springs, Palm Desert area, this hotel is a great choice! Right off the highway, short drive in any direction to places of interest, close to the university.

Stayed here many times; the staff is just great and the hotel is invariably spotless and well presented, and I have to mention the breakfast which is included with the stay... the gal that runs the breakfast does the best job ever in making the breakfast area pleasant. I stayed 5 days and the offerings were different every day. Great diversity and great way to start the day!

Standard Hampton rates, great location, helpful staff, and superb breakfast makes this hotel a winner!

  • Stayed: December 2013, traveled on business
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2  Thank bingobiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Manager at Hampton Inn & Suites Palm Desert, responded to this reviewResponded January 14, 2014

Dear bingobiz,

On behlaf of the entire hotel and staff here at The Hampton Inn and Suites I would like to thank you for the wonderful review on Trip Advisor! We are happy that the hotel and staff exceeeded your expectations and that you have stayed with us many times and will continue to do so in the future! You can be confident I will share your comments with the entire team!

Please let me know if you need anything during your future stays with us!

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here. :-)

Sincerely,

Maria D Banning
Hampton Inn and Suites
Palm Desert, Ca 92211
760-340-1001

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

We had a very decent two night stay here just a month ago. The room was quiet, large and very clean. They provided hot and cold breakfast which included waffles, scrambled eggs, assorted hot and cold cereals.
The staff was helpful and accommodating.
Would not hesitate to stay again!!

  • Stayed: December 2013, traveled with friends
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Thank MaryA32248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Manager at Hampton Inn & Suites Palm Desert, responded to this reviewResponded January 14, 2014

Dear MaryA32248,

Thank you for taking the time out of your busy schedule to review our hotel on Trip Advisor! We appreciate the information you've shared with us and we are glad to know that our hotel and staff met all of your expectations. We are happy you found our rooms to be quiet and clean and our staff helpful and accommodating. We are pleased you enjoyed the assortment of hot and cold items we serve for breakfast.

Please let me know if you need anything during your future stays with us.

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here.

Sincerely,

Maria D. Banning
Hampton Inn and Suites
Palm Desert, Ca 92211
760-340-1001

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014

We thoroughly enjoyed our stay and will come back again. We would recommend this facility to everyone. the experience booking this facility via tripadvisor was very frustrating. WE PERSEVERED because we wanted to stay at the Hampton because it suited our needs and it was close to the address we needed to be at in Palm Desert the next day. The advert on the internet showed three different costs for the room I tried in vain to confirm the rate of $98.00 as quoted. Then I could not get the website to work. I tried several times and got a different rate of $101.00 , then $109. I finally CONCEDED SINCE I COULD NOT FIND THE FIRST QUOTE AND HAD TO SETTLE FOR $109 since the rooms were starting to not be available. I informed the website address of the frustration and also told the people at the Hampton. They of course can not control what happens on the internet. But they listened and offered their apologies.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton
Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Manager at Hampton Inn & Suites Palm Desert, responded to this reviewResponded January 14, 2014

Dear John V,

On behalf of the entire team here at The Hampton Inn and Suites I would like to extend a big "THANK YOU!" for giving our hotel a 5 on Trip Advisor! It is a pleasure to know that whenever you are in the area you will choose to stay with us again! I sincerely apologize for the issues you encountered on the internet in trying to book your reservation. I know how frustrating it can be to see a rate and expect it, only to then have it "disappear" when you try to confirm it. We are happy you stayed with us and persevered though your difficulties on the internet.

We look forward to seeing you again during your future travels.

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here. :-)

Sincerely,

Maria D Banning
Hampton Inn and Suites
Palm Desert, Ca 92211
760-40-1001

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Palm Desert

Address: 74900 Gerald Ford Dr, Palm Desert, Greater Palm Springs, CA 92211-2081
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Palm Desert
#1 Best Value Hotel in Palm Desert
#2 Family Hotel in Palm Desert
#6 Romantic Hotel in Palm Desert
Price Range: $105 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Palm Desert 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Whether you're staying for business or vacation travel, here at the Hampton Inn & Suites in Palm Desert, we're passionate about taking good care of you and providing you the best place to stay. That's why we offer a broad range of services and amenities at our hotel to make your stay exceptional. The best part is we have a very enthusiastic and friendly staff that aim to make your stay more personable...we like to call it having great "Hamptonality" to share with each and every guest! ... more   less 
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Also Known As:
Hampton Inn & Suites - Palm Desert Hotel Palm Desert
Hampton Inn And Suites - Palm Desert
Hampton Inn Palm Desert
Palm Desert Hampton Inn

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