Arrived and as our room was not available were updated to a suite by friendly staff .First impressions were great.
During the night I had a cockroach walk across my bare chest (a feeling I will never forget).
Next morning another was inside the shower curtain for another close encounter.
This one I delivered live to the office in a covered cup. They arranged to have the room sprayed by pest control and promised that this would not happen again after the spraying.. Further they would not charge me for the first night.
Later that day after resting on the bed, we noticed another cockroach on the bed blanket which I must have unknowingly stepped on and staining my sock and blanket. That one we flushed down the toilet. By now we checked our clothing, shoes, and all our bags and my wife was afraid to go to the bathroom at night.First thing in the morning she went to the bathroom and we could not believe there were more one of which we took to the front desk .
We checked trip adviser before we booked this hotel and were satisfied with all the positive comments.There was also a sign on the front desk stating they were awarded by trip adviser 2011.
Several discussions with the front desk and management revealed that they had rare occasional problems and all facilities were being sprayed regularly ..
It seems extremely hard to believe that we were the chosen ones and nobody before us ever reported this problem. We travel frequently and for the benefit of other travelers like to be honest about our experiences.
- Official Description (provided by the hotel):
- Whether you're staying for business or vacation travel, here at the Hampton Inn & Suites in Palm Desert, we're passionate about taking good care of you and providing you the best place to stay. That's why we offer a broad range of services and amenities at our hotel to make your stay exceptional. The best part is we have a very enthusiastic and friendly staff that aim to make your stay more personable...we like to call it having great "Hamptonality" to share with each and every guest! ... more less
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- Also Known As:
- Hampton Inn & Suites - Palm Desert Hotel Palm Desert
- Hampton Inn And Suites - Palm Desert
- Hampton Inn Palm Desert
- Palm Desert Hampton Inn