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“Great hotel but don't stay here if you need internet”

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Best Western Plus Palm Desert Resort
Ranked #9 of 22 Hotels in Palm Desert
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great hotel but don't stay here if you need internet”
Reviewed November 25, 2013

Very good value, quiet room, nice internal garden, and pool staff friendly, good value. But internet is so slow as to be useless. Location is close to restaurants and shopping. (Sears, JC Penny, ) Can eat breakfast on outdoor patio, if desired.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
3 Thank Ronald E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this review, November 27, 2013
Thank you for staying at the BEST WESTERN PLUS Palm Desert Resort. We are pleased to hear that you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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778 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Gilbert, Arizona
Level Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 19, 2013

My family stayed overnight at this motel on the way to California. Frankly, we chose this motel as the rates were good and it had decent reviews. The property sits in a nice area of town and is kept up fairly well. That being said, it is an older property and the rooms smell like an old hotel room. Not whether the smell is cleaner used in the room or something used in the carpet.The bathroom had a musty smell as well. However, as has been commented on in the reviews, the breakfast was excellent. It is a cook to order bkfast featuring your choice of pancakes, sausage, bacon, eggs and hashbrowns. There are also cereals and danish to choose from as well. For a brief overnight stay it was fine.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LPB627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this review, November 20, 2013
Thank you for taking the time to post a review for us. We are happy to know that the hotel fit your needs. We take pride in our cooked to order breakfast and are glad that you enjoyed it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa, California, USA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 16, 2013

The hotel was nice, close to restaurants and shopping. The pool was nice. The cook to order breakfast was good. Not far from Palm Springs and Casinos, and the tram. We loved the thrift shops and the local restaurants, were they sing to you and the food is good.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Gregory N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this review, November 19, 2013
Thank you so much for your review. We appreciate the information you've shared with us. We are glad to know that our hotel and staff met all your expectations. We are glad to be able to have such a great location next to several great resturants and shops.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 16, 2013

Hotel rating is too high on tripadvisor and hotwire.com. Our bathtub was cracked and we found hair in it. The painting was chipped and the balcony was dirty from a prior guest and the paint on the floor had nearly chipped completely away. We spoke with one of the managers during our stay who offered us no resolution to our desperate plight. There was a dead roach in the workout room and the water fountain in the room was installed lop sided. Repairs at the hotel appeared to be sub-standard. It was impossible to access their free internet.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Asha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this review, November 19, 2013
Thank you for staying at the BEST WESTERN PLUS Palm Desert Resort. We apologize that we did not meet your standards and will be using all your feedback to better improve our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Issaquah, WA
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 5, 2013

First, the internet:

Down when we got there. (I could ping the router but that was it). I eventually went down to the front desk to ask if they knew about this: no. (Meaning: no ping test or other minimal monitoring to see if it was up or not). They apparently did call somebody who rebooted a router or something ... and it eventually did come up ... but was too slow to be at all useful! Ad says "high-speed internet in every room" Ha! They did have internet in the lobby, which is where I booked my replacement hotel!

Second: the TV. New flat-screen. Acted only as a radio; the screen didn't work. I guess it could have been some multimedia setup that was misconfigured and futzed around with that, but no good.

Third: deferred maintenance in general:
(1) The sliding screen door came off in my wife's hand when she tried to open it.
(2) The bathroom sink was not grouted in place and wiggled, allowing some little insects to infiltrate ...

We left after 1.5 days of our prepaid stay. I'm going to try and get a half refund from booking.com ...

Stayed November 2013, traveled as a couple
Helpful?
2 Thank WAEpicure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this review, November 6, 2013
Thank you for staying at the BEST WESTERN PLUS Palm Desert Resort. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alta Loma
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 3, 2013

This is a nice hotel located on the Rancho Mirage/Palm Desert border on Hwy. 111, 25 min from Palm Springs, 15 min. from Agua Caliente Casino about 6 - 10 min. off the 10 Fwy. Great location to shopping malls, theaters, markets, golf resorts and casinos. Beautiful surrounding area and it won't break your budget! The standard room was very clean & nice, comfortable bed, love seat, table & chairs and small fridge. Nice balcony with chairs overlooking pool & park like grass area. Breakfast had a cook taking your order, eggs, bacon, hashbrowns, pancakes etc... fabulous! The only negative was the air conditioner made noise when it kicked on. We will stay here again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shirley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this review, November 5, 2013
Thank you for taking the time to review our property here in Palm Desert. Everything you wrote down was exceptional and we are everything you have experienced. We hope you come and stay with us again next time you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 3, 2013

We have stayed at many Best Westerns because they accept pets. This was the nicest Best Western we have ever stayed at traveling from WA to AZ. The room didn't have an odor like the Best Western we stayed at the night before and it was clean & comfortable. At breakfast you can order from a menu as they have a chef cooking your eggs, pancakes or whatever you choose.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Ms_D4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this review, November 5, 2013
We are the BEST! BEST WESTERN. Thank you so much for saying that! We are glad that you feel that way and hope you come and stay here again so we can offer our great customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Palm Desert Resort

Property: Best Western Plus Palm Desert Resort
Address: 74695 Highway 111, Palm Desert, CA 92260-3803 (Formerly BEST WESTERN PLUS Palm Desert Resort)
Phone Number:
Location: United States > California > California Desert > Palm Desert
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Palm Desert
#7 Business Hotel in Palm Desert
#11 Family Hotel in Palm Desert
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Plus Palm Desert Resort 3*
Number of rooms: 152
Official Description (provided by the hotel):
Choose this pet-friendly Coachella Valley hotel located centrally in Palm Desert close to Indian Wells Tennis Gardens, PGA WEST golf course, and Joshua Tree National Park.Welcome to the BEST WESTERN PLUS Palm Desert Resort where guests can expect a friendly and knowledgeable staff, clean guest rooms with outdoor patios or balconies and a hot cooked to order breakfast. The hotel is situated in the heart of Palm Desert close to Highway 111 and minutes from Interstate 10.Enjoy the view from one of our 130 guest rooms or 22 suites with cable television with HBO and complimentary high speed internet access. Relax in the heated pool and spa with outdoor cooling mist system. Additional amenities include 2 tennis courts, exercise facility, business services and meeting facilities.The BEST WESTERN PLUS Palm Desert Resort located conveniently close to the Palm Springs Intl. Airport, Palm Springs Convention Center, and El Paseo Shopping District. Also within 20 minutes are 3 casinos (Fantasy Springs, Spa Resort Casino, and Agua Caliente Casino), Big League Dreams Sports Park, College of the Desert where they hold the street fair every weekend and the McCallum Theater. ... more   less 
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Also Known As:
Best Western Plus Palm Desert Hotel Palm Desert
Best Western Palm Desert
Palm Desert Best Western

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