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Best Western Plus Palm Desert Resort
Ranked #7 of 23 Hotels in Palm Desert
Reviewed November 5, 2013

First, the internet:

Down when we got there. (I could ping the router but that was it). I eventually went down to the front desk to ask if they knew about this: no. (Meaning: no ping test or other minimal monitoring to see if it was up or not). They apparently did call somebody who rebooted a router or something ... and it eventually did come up ... but was too slow to be at all useful! Ad says "high-speed internet in every room" Ha! They did have internet in the lobby, which is where I booked my replacement hotel!

Second: the TV. New flat-screen. Acted only as a radio; the screen didn't work. I guess it could have been some multimedia setup that was misconfigured and futzed around with that, but no good.

Third: deferred maintenance in general:
(1) The sliding screen door came off in my wife's hand when she tried to open it.
(2) The bathroom sink was not grouted in place and wiggled, allowing some little insects to infiltrate ...

We left after 1.5 days of our prepaid stay. I'm going to try and get a half refund from booking.com ...

Stayed: November 2013, traveled as a couple
2  Thank WAEpicure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded November 6, 2013

Thank you for staying at the BEST WESTERN PLUS Palm Desert Resort. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

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555 - 561 of 869 reviews

Reviewed November 3, 2013

This is a nice hotel located on the Rancho Mirage/Palm Desert border on Hwy. 111, 25 min from Palm Springs, 15 min. from Agua Caliente Casino about 6 - 10 min. off the 10 Fwy. Great location to shopping malls, theaters, markets, golf resorts and casinos. Beautiful surrounding area and it won't break your budget! The standard room was very clean & nice, comfortable bed, love seat, table & chairs and small fridge. Nice balcony with chairs overlooking pool & park like grass area. Breakfast had a cook taking your order, eggs, bacon, hashbrowns, pancakes etc... fabulous! The only negative was the air conditioner made noise when it kicked on. We will stay here again.

  • Stayed: November 2013, traveled as a couple
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1  Thank Shirley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded November 5, 2013

Thank you for taking the time to review our property here in Palm Desert. Everything you wrote down was exceptional and we are everything you have experienced. We hope you come and stay with us again next time you are in town.

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Reviewed November 3, 2013

We have stayed at many Best Westerns because they accept pets. This was the nicest Best Western we have ever stayed at traveling from WA to AZ. The room didn't have an odor like the Best Western we stayed at the night before and it was clean & comfortable. At breakfast you can order from a menu as they have a chef cooking your eggs, pancakes or whatever you choose.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Best Western
1  Thank Ms_D4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded November 5, 2013

We are the BEST! BEST WESTERN. Thank you so much for saying that! We are glad that you feel that way and hope you come and stay here again so we can offer our great customer service.

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Reviewed November 2, 2013

We have stayed here many times over the past decade and it is still a favorite. It is approximately a 1/2 hour drive from downtown Palm Springs. It has a very clean pool with new lounge chairs and plenty of towels. A calm, family atmosphere was apparent this weekend. Breakfast was delicious and fast, cooked by friendly chefs. A nice family alternative to the sometimes 'extreme' downtown Palm Springs experience, for those wanting a quiet desert getaway.

  • Stayed: November 2013
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1  Thank GemmaJune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded November 5, 2013

Thank you for staying at the BEST WESTERN PLUS Palm Desert Resort. We are so pleased to know that you and your family enjoyed your stay. Value is what we strive for in having each guest experience a wonderful stay.

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Reviewed October 29, 2013

This place is very well located, very affordable, it has great facilities, and a great staff too. I was there as a company manager for a musical which included 33 people, and no one had a single complaint. This is exactly what i look for while on tour.

Stayed: October 2013, traveled on business
3  Thank vicente f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded October 30, 2013

Thank you for taking the time to review our hotel. We love it when we have large groups stay with us. We want everyone to enjoy their stay and we are glad to know that your entire group had a wonderful time.

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Reviewed October 28, 2013

Hotel is conveniently located on HWY 111 with Ralphs supermarket and the mall next door. The surrounding area seemed safe and clean. Exterior and room were up to date with little wear and tear. Great housekeeping job done to keep room very clean. We stayed in the suite and it's got some nice amenities such as bar sink, mini fridge, microwave, and two flat HD TV's. Again, very clean bathroom, fresh bed sheets, fluffy pillows. Didn't use other facilities but there are fitness room, Jacuzzi, pool, and tennis court attached. Overall a very pleasant stay.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Best Western
1  Thank Yuehfeng L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded October 30, 2013

Thank you for staying at the BEST WESTERN PLUS Palm Desert Resort. We are delighted to know that your stay was enjoyable. We take pride in knowing that our hotel is centrally located close to several attractions and restaurants. We hope to see you again in the future.

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Reviewed October 26, 2013

A hotel I often go back to when I am in the area and they always deliver. A great breakfast where you order the dishes directly from the chef. The hotel has a big pool. The in-room internet could, however, be a little faster and the fitness center should be upgraded.
Close to shopping and dining.

  • Stayed: October 2013, traveled with family
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1  Thank BGK190479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded October 29, 2013

Thank you so much for taking the time to review our hotel. We are so pleased to hear that you come back again and again to our location. We are always updating and improving the hotel and I am sure by the time you come back again that we will be that much better. Look forward to seeing you again in the future.

Craig Gilmore
General Manager

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Additional Information about Best Western Plus Palm Desert Resort

Address: 74695 Highway 111, Palm Desert, Greater Palm Springs, CA 92260-3803 (Formerly BEST WESTERN PLUS Palm Desert Resort)
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Palm Desert
#11 Family Hotel in Palm Desert
Price Range: $93 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Palm Desert Resort 2.5*
Number of rooms: 152
Official Description (provided by the hotel):
Choose this pet-friendly Coachella Valley hotel located centrally in Palm Desert close to Indian Wells Tennis Gardens, PGA WEST golf course, and Joshua Tree National Park.Welcome to the BEST WESTERN PLUS Palm Desert Resort where guests can expect a friendly and knowledgeable staff, clean guest rooms with outdoor patios or balconies and a hot cooked to order breakfast. The hotel is situated in the heart of Palm Desert close to Highway 111 and minutes from Interstate 10.Enjoy the view from one of our 130 guest rooms or 22 suites with cable television with HBO and complimentary high speed internet access. Relax in the heated pool and spa with outdoor cooling mist system. Additional amenities include 2 tennis courts, exercise facility, business services and meeting facilities.The BEST WESTERN PLUS Palm Desert Resort located conveniently close to the Palm Springs Intl. Airport, Palm Springs Convention Center, and El Paseo Shopping District. Also within 20 minutes are 3 casinos (Fantasy Springs, Spa Resort Casino, and Agua Caliente Casino), Big League Dreams Sports Park, College of the Desert where they hold the street fair every weekend and the McCallum Theater. ... more   less 
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Also Known As:
Best Western Plus Palm Desert Hotel Palm Desert
Best Western Palm Desert
Palm Desert Best Western

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