The big plus side of this hotel is the friendly staff. We booked using Priceline and were initially told over the phone that we could not change the room from a king to a double queen (to accommodate our party of 3) because we had booked with a third party. I was surprised at the response and told the person on the phone that other hotels have always done their best to give us what we requested. In spite of what we had been told, when we arrived we were warmly greeted and given a room with a king bed and a sofa couch, which fit our needs perfectly. When we called the front desk for extra blankets and towels, we received more than we had asked for by Larry from the front desk. He more than made up for the negative interaction on the phone. I must also add that the hotel appeared to be very full the night we stayed.
Another plus worth mentioning is the free breakfast in the morning. There is a short menu to choose from and two chefs make all breakfasts as they are ordered. The line to get breakfast at 9am was pretty long, but it went quickly as the chefs were working as fast as they possibly could. They were amazing. The breakfast choices included combinations of sausage, bacon, eggs (any way you want them) and hash browns. Other choices included an oatmeal option and one with yogurt and fruit. Juice, coffee, and toast were available as well. It was delicious!
The minus sides were many. The mattress on the king bed felt like a cheap mattress with no firmness at all (and I'm not talking about a luxurious pillow-top experience). I've never slept on such a cheap mattress and couldn't believe the lack of quality. The towels were thin and scratchy. The floor was a hard wood laminate. It's a pet friendly hotel, so maybe that's why they don't have carpet. There was something wrong with the latch on the door to our room and we had to slam it in order for it to shut. We could hear other doors slamming shut, too. We were on the 1st floor (my mistake not to ask for the top floor) and whenever someone ran water in the bathroom above us, we could hear it in our room. Our room had arcadia doors opening to the courtyard, which was loud also because of kids running around in the grass. Fortunately for us, we travel with a "noise maker" so when we went to bed all we could hear was the sound of our waterfall.
Although the bathtub surround was clean and free of mold, the faucet and drain needed updating. The sink faucet was also outdated, in spite of an updated granite-looking countertop.
We had a flatscreen TV and free wireless internet that both worked fine. We also had a mini-refrigerator that was great for keeping our waters cold and our ice frozen.
With some more updating, this property could be much more desirable. Otherwise, we'll be staying elsewhere next time we are in town.
- Official Description (provided by the hotel):
- Choose this pet-friendly Coachella Valley hotel located centrally in Palm Desert close to Indian Wells Tennis Gardens, PGA WEST golf course, and Joshua Tree National Park.Welcome to the BEST WESTERN PLUS Palm Desert Resort where guests can expect a friendly and knowledgeable staff, clean guest rooms with outdoor patios or balconies and a hot cooked to order breakfast. The hotel is situated in the heart of Palm Desert close to Highway 111 and minutes from Interstate 10.Enjoy the view from one of our 130 guest rooms or 22 suites with cable television with HBO and complimentary high speed internet access. Relax in the heated pool and spa with outdoor cooling mist system. Additional amenities include 2 tennis courts, exercise facility, business services and meeting facilities.The BEST WESTERN PLUS Palm Desert Resort located conveniently close to the Palm Springs Intl. Airport, Palm Springs Convention Center, and El Paseo Shopping District. Also within 20 minutes are 3 casinos (Fantasy Springs, Spa Resort Casino, and Agua Caliente Casino), Big League Dreams Sports Park, College of the Desert where they hold the street fair every weekend and the McCallum Theater. ... more less
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- Also Known As:
- Best Western Plus Palm Desert Hotel Palm Desert
- Best Western Palm Desert
- Palm Desert Best Western