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“Loved the Westin!”

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The Westin Desert Willow Villas
Ranked #3 of 23 Hotels in Palm Desert
Certificate of Excellence
Reviewed February 1, 2014

My husband and I just returned from a 4 night stay at the Westin with our almost 2 year old son. We absolutely loved our experience! For us the following were highlights:
Room: The room was beautiful. We had the deluxe one bedroom and it was very spacious, almost like a condo. It had a full kitchen, with oven/stove. It was stocked with everything we needed to prepare meals. Loved the starbucks coffee as well. With a little one, making meals is a lot easier for us, so we went to the local trader joe's (just a few miles away) and purchased groceries for our stay and made numerous meals in our room. The kitchen is large and felt like home. We also took advantage of the numerous grills throughout the property. We grilled two nights of our stay, the grills are large and very nice. Note, we found our grill utensils under the sink, I don't think they had ever been used. The bed was comfortable and our balcony on the small side, but more then adequate. We ate many meals outside. We were in building 18 which was perfect, it overlooked the pools which was fun. Our room was very quiet, clean and comfortable. Would not hesitate to stay here again.
Property: It is expansive, this didn't bother us at all, even with a little one. We enjoyed walking the property and seeing the golf course. It is all walkable in 5-10 minutes. Everything about the property is perfectly manicured and lovely. We spent an evening at the main building/pool and enjoyed drinks/aps at Agave. We purchased the smores packet one night and had a blast with that! What a fun feature! Our son loved this as well. For $6 we received enough ingredients for two days of smores. Fun!
Pool: We loved all of the pool options. We spent most of our time at the pools outside our building (18) and they were perfect for us. We felt like we were the only ones at the pool some days. The kid pool was perfect for our almost 2 year old. He could walk in comfortably and the water temp was just right. The larger pool was also nice, not too deep and the basketball hoop was fun for adult games of horse.
Staff: Again, all staff we encountered were so friendly and helpful. I forget the name of the woman at the pool (so sorry), however she was so kind to our family. She made our son a special smoothy and always greeted us with a smile and conversation. The staff at Agave were equally as nice. They chatted with us and brought our son some cookies. Everyone was genuinely kind and seemed to enjoy their job.
I can't wait to return to the Westin. My family and I are planning on making this an annual trip and can't wait to return.

Room Tip: Our room was by the elevator and didn't hear a thing - loved our room on a higher floor.
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  • Stayed: January 2014, traveled with family
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4  Thank EJV32012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at The Westin Desert Willow Villas, responded to this reviewResponded February 16, 2014

Dear guest, thank you for taking the time to provide us with your feedback. We were pleased to know that you enjoyed walking the property as well as participating in our activities. The staff will appreciate your comments on their friendliness and helpfulness as we strive for this with every guest. Looking forward to serving you again in the near future!

Warren Jerome

Director of Operations

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661 - 667 of 981 reviews

Reviewed January 28, 2014

We bought into the Westin Vacation Ownership program because we loved the area where Desert Willow was built. We bought before they ever built the Villa's and when they finished we were so happy. We love it here. The beauty surrounding Desert Willow is unbelievable! The property is nestled around several golf course that host a home for bunnies, cranes and other wildlife. It's very peaceful and relaxing. The Villa's themselves are well maintained and designed with efficient use of space and nice furnishings including the famous Heavenly Bed!. Each live up to the Westin name.
There is a lot of programs for children and there's some for adults too. There is a tennis court, basketball court and work out room, also a room with other games including ping pong along with several pools some for children and a few adults only. A couple of restaurants to choose from but each Villa has a kitchen with all the accessories to cook your own meals. The difference here is it's not a hotel. There's a very relaxing energy and quiet. One can sit out on their balcony and actually hear the birds chirping and not voices from the other guests.
There are plans to build more Villa's and one is being build now however they do a very good job of concealing it and you don't really hear the construction noise. We come back here year after year because it's one of the best places to relax and get warm during the winter.

Room Tip: We like the rooms on the 2nd or 3rd floor of Building 3. A lot of owners like building 2 because it...
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  • Stayed: January 2014, traveled with family
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2  Thank KMEZZ50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at The Westin Desert Willow Villas, responded to this reviewResponded January 29, 2014

Dear guest, thank you for your ownership with Westin Desert Willow Villas. We appreciate your loyalty and hope you can return soon. We were excited to hear that the property met your needs. Our goal is to have every guest leave feeling better that when they arrived. We look forward to your next visit with us.

Warren Jerome

Director of Operations

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Reviewed January 25, 2014

We have been Starwood Members for years. We love Westin Properties and of course, their Heavenly Bed! We love the Palm Springs area. This is our first time staying at this property.
The Desert Willows is meticulously maintained! The rooms are extremely comfortable.
The golf course is gorgeous and the Staff is very friendly. Our concierge, Kathi was so knowledgeable and gave us excellent recommendations. We took the Desert Walking Food Tour and visited Sunnyland., per her recommendation. We thoroughly enjoyed both. Sunnyland had so much history. It was known as the "Camp David" of the West.
We will definitely be back. The only thing that we would do differently is to ask for a higher room with a better view and more sun.

Room Tip: We will definitely be back. The only thing that we would do differently is to ask for a higher room...
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  • Stayed: January 2014, traveled as a couple
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2  Thank debraannroth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at The Westin Desert Willow Villas, responded to this reviewResponded January 29, 2014

Dear guest, thank you for your loyalty to the Starwood Brand. Our staff will be excited to hear your comments regarding their friendliness. We were happy to know that the excursions were enjoyable for you. We hope to be your resort of choice in the future.

Warren Jerome

Director of Operations

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Reviewed January 19, 2014

My husband, our son and I had a wonderful time at the Westin Desert Willows Villas. There are plenty of programs offered for kids if they are above the age of 4. Unfortunately our son is only 2, so there wasn't very much offered for him. He did have a great time with the bubbles for toddlers this morning. The staff was also very helpful when we needed to find an urgent care for him when he developed an ear infection during our stay. They gave us phone number and addresses so we were able to find it without a problem. I would have given the resort 5 stars, but I the security gate for the villas usually doesn't open on the first try (it takes multiple tries), the washers and dishwashers in the villas are LOUD, and the gas grills don't light very easy (thankfully we had a lighter). For a newer resort these should not be an issue. Other than that the property is wonderful for families with children and there are beautiful mountain views.

  • Stayed: January 2014, traveled with family
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3  Thank brainygal2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at The Westin Desert Willow Villas, responded to this reviewResponded January 29, 2014

Dear guest, thank you and your family for staying with us. I apologize for the concerns with the security gate, washer/dryer and the grills. We appreciate the feedback and we'll have these items addressed as soon as possible. I will be sure to share your comments with the team regarding their assistance finding an urgent care locally. I hope your son is feeling better and we look forward to your next visit.

Warren Jerome

Director of Operations

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Reviewed January 17, 2014

As ELITE owners in the Starwood Vacation Network, we strive to visit every one of the 19 resorts in network; this visit to the Westin Desert Willow property finds a wonderfully constructed property; there are three large pools, Jacuzzi’s and opportunity for activities for the entire family. This being said, we, as a couple can find relaxation. The property is infinitely quiet, and relaxing. With the view of the Santa Rosa Mountains ever present, and the quiet of the desert, this is a property for everyone, couples and families alike.

As our stay covered a full two weeks, we looked to the Concierge, Kathy, for many things, from tee times, to dinner reservations, to information, and they did not disappoint.

Our accommodations are great; we selected the Premium one bedroom (the difference is the Premium has an actual bedroom, where the standard has more of a hotel room feel).
The property is new, and being developed. There are currently seven buildings constructed, but there appears to be eleven more buildings in the works.

There are abundant grilling stations, with top notch gas grills, supported by tables and chairs and gas heaters.

Golf course views from the room are a must, so ask when booking the room. Upper floors increase the privacy.

As always the Starwood teams will go the extra mile to secure your satisfaction and develop the best trip for you. Work with them when looking for activities.

Golf in Palm Desert is a must, and the Westin Desert Willow resort is a part of the Desert Willow Golf Club. The clubhouse is a few minutes away from the property and greatly reduced rates are available to villa residents. The Desert Willow Golf Club has two great courses; Firecliff, which can be played to a length of 7000 yards has extensive water hazards and heavy bunkering, where the Mountain View course plays about 6800 yards from the tips and is a less punishing track, with minimal water and less bunkering.

The morning is the best time to play, as the courses become busy after lunch when the twilight rates kick in and pace of play slows considerably.

Dining on the property at the Agave grill is wonderfully relaxing with a Cadillac Margarita, and some chips outside on the patio by the fire. The breakfast offerings were quite tasty indeed.

The location of this property is good, as it is a short drive to the El Paseo shopping area of Palm Desert, or a short drive to the restaurants of La Quinta or Mission Hills.

There are too many dining choices to give justice, but a couple references; Mastro's Steak, Ruth's Chris, The Chop House to name a couple steak locations.

For us, the vacation ownership is a lifestyle we have selected. For you, a stay at the Westin Desert Willows may be a one-time adventure, or a window into a way of life. Either way, this property will not disappoint!

  • Stayed: January 2014, traveled as a couple
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3  Thank hacker0124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at The Westin Desert Willow Villas, responded to this reviewResponded January 18, 2014

Dear guest, thank you for taking the time too provide us with your feedback. We use this information to improve our processes and to enhance the experiences of our future guests. We will be sure to share your comments with Kathy, our concierge. We were delighted to here that our amenities met your needs. Thank you again and we look forward to your next visit.

Warren Jerome

Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2014

Again vacationing/decompressing at the Westin Desert Willow. Great staff, beautiful property, lots to do or not do.
Room accommodations are nice as we were upgraded to a larger 1-bedroom condo from the Studio. The Concierge Staff (Kelli) took good care of us in booking s few events and golf. Definitely try the El Paseo-Dine Around Excursion, as you try six different restaurants in a 3-hour walking tour. Good food, nice downtown and fun facts about Palm Desert were provided.
If you want a real treat, sign up for Joe's Martini Class. Joe has a real passion for Martinis and his hands-on class gives you some great bar-tending tips as well as making a Martini behind the bar. This is our second time taking the class, and it was better than the last. Don't miss out on a fun time.
The Westin Desert Willow is a GREAT Stay.

Room Tip: If the property is not crowed, ask if an upgraded room is available.
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  • Stayed: January 2014, traveled with friends
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1  Thank gardenchica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at The Westin Desert Willow Villas, responded to this reviewResponded January 17, 2014

Dear guest, thank you for returning to the Westin Desert Willow Villas. We appreciate your loyalty. We will definitely share your comments with Kelli and Joe regarding your experience. We were excited to know that you enjoyed the El Paseo Dine around. We thank you again for taking the time and hope to see back soon.

Warren Jerome

Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

I stayed at this resort with my husband, 14-month old son, and another couple. If I could give this resort 6 stars I would. From the moment we stepped into the lobby we knew this place was going to be great. The staff is non-stop warm, friendly, and incredibly helpful. Several times staff members offered us lifts on a golf cart from one end of the resort to another. The pools were perfect; my son loved the 0-entry pool (it was 1 foot deep so he could splash around with all the freedom in the world and none of the worries of drowning). Fun fact: The store next to the water slide gives out FREE water diapers! So convenient, as I totally forgot to bring mine and didn't have to run out and purchase any. The game room was really fun, and we played pool and air hockey. The jacuzzi in our room was definitely worth it, and was probably the most comfortable one I've ever used, as the jets are positioned perfectly aligned to massage your sore back in all the best places. The fireplace in the room was so lovely! From the pools to the hot tubs, everything was top notch, and we certainly will return again! I couldn't believe the resort was at 90% capacity, we felt like we practically owned the pools and the place, as it felt so roomy and empty. Thank you to everyone who works there for an amazing two-day escape. I'm sure the Westin Mission Hills is great, but I'm so glad we picked this one!

Room Tip: We had Building 3, which was in between both pool areas. We loved it! Our bigger Premium room had a...
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  • Stayed: December 2013, traveled with family
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1  Thank cande26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at The Westin Desert Willow Villas, responded to this reviewResponded January 17, 2014

Dear guest, thank you for taking the time to provide us with your feedback. The staff was happy hear to about their hospitality during your stay. It was great to know that the amenities were to your liking. Our goal is that all of our guests leave feeling better than when they arrived. We hope that your time with us was restful and relaxing as well. Looking forward to your next visit!

Warren Jerome

Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Desert Willow Villas

Address: 75 Willow Rdg, Palm Desert, Greater Palm Springs, CA 92260-0305
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Palm Desert
#2 Romantic Hotel in Palm Desert
#5 Business Hotel in Palm Desert
Price Range: $167 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Desert Willow Villas 4*
Number of rooms: 314
Official Description (provided by the hotel):
A villa resort offering just-like-home amenities in a world class destination. The Westin Desert Willow Villas features villas up to 1,420 square feet with fully equipped kitchens, private balconies or patios, washers and dryers, separate living and dining room areas, and complimentary Wi-Fi. Experience the value of a villa and enjoy no resort fees. ... more   less 
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Also Known As:
Westin Desert Willow Villas Hotel Palm Desert

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