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“comfy and convenient”

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Homewood Suites by Hilton Palm Desert
Ranked #5 of 22 Hotels in Palm Desert
Certificate of Excellence
Los Angeles, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“comfy and convenient”
Reviewed September 24, 2013

Homewood Suites was a great place to stay with family. Having a kitchenette was a huge help, and the complimentary breakfasts and dinners were more than decent. Everything was comfortable - beds, couch, chairs. Staff friendly. One tip: if you're planning a long stay and wish to do a lot of cooking, bring your fave baking dishes, a cutting board, etc - the provided cooking implements are extremely bare bones!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Julia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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794 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
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English first
Albuquerque
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 14, 2013

We had a 2 bedroom suite reserved. 1 with a King, the other with 2 Queens. When we arrived late in the evening one of the queen beds was soiled with blood! I called front desk immediately. She came and changed the sheets. Not much of an apology tho.

The next morning I stopped at front desk and asked for a different housekeeper for the rest of our stay. Also asked that maintenance fix the air conditioner. It ran all night long even when it reached the correct temp.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
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Helpful?
2 Thank dirndlgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterGMHWSPD, General Manager at Homewood Suites by Hilton Palm Desert, responded to this review, March 13, 2015
Thank you for choosing to stay at our hotel. We regret to hear about your disappointment during your stay with us. I sincerely apologize for the challenges you encountered and I urge you to please contact me if you would like to discuss these in further detail.
Our goal is to have each guest have an enjoyable stay and I am sorry we let you down. We are continuously striving to provide the best service to our guests and to enhance the overall experience. I hope that if travels bring you to our area in the near future, you will give us another opportunity to demonstrate the service you have come to expect from a member of the Hilton family.

Best Regards, Peter Morales General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 6, 2013

Our stay at this Homewood Suites was excellent. It was easy to access off the highway, and close to local area attractions. The staff were friendly and helpful, and the room was clean and well appointed. Free wifi worked great, and there were lots of outlets in the room for charging electronics. The evening manager's reception was a bonus, and the breakfast was well stocked with both hot and cold choices. We did not use the pool area, but it looked very nice. Overall a great place to stay for a very reasonable price.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Lynn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Desert, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 5, 2013

The Homewood Suites is always a place to call home for us. We moved from the Pacific NW to CA this year and we kept coming back to this facility for long-term stays before we finally moved into our new home. The daily rate includes complimentary breakfast and a manager's reception from Mon-Thu. Great deal! Great staff! C'mon home!!!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Rosalinda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, AZ
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 2, 2013

On our way to Disneyland we needed to stay the night and the Palm Springs area was perfect. This hotel worked great because it is right off the freeway, and you can get a one bedroom suite and put the kids on the sofabed and close the door so they can go to sleep while mom and dad still stay up.

Room Tip: Get a one bedroom to enable you to close a door between you and the kids.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ricola22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palm desert, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 30, 2013

Very bad breakfast Powdered eggs and corn beef hash! hope your kids like fruit and oatmeal. took a while but we figured out the dvd hook up, no one to assist when we called the front desk. Everything else was great! comfortable room, it was nice to have the outdoor BBQ which we used!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Ellen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern California
Level Contributor
681 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed August 29, 2013

I would first like to say that the front desk staff is very attentive and makes you feel like a VIP the minute you enter the location. The location itself is nothing special and is mainly used by people coming through the area, but on a good note is also not near any major highways or roads. The room is very large and the space itself seems to be well thought out, now on to the attention to detail part. The housekeeping staff needs a lesson in paying closer attention to detail, the bed cover appeared to have not been cleaned (I have no idea if it was) and the kitchen and the bathroom had a few items that needed to be checked before someone occupied the room. I would not be dis-swayed from staying here in the future, but would check out the room before I unpacked everything in the future. In all fairness to the hotel they were great in responding to my concerns and made it right without any hesitation. On a side note, the managers reception at night looked fantastic, with plenty of food and decent selection (not just chips and salsa) (I am on a diet and could not participate).

Room Tip: This hotel is not near any major highways so all rooms are good
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  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank heumanntouch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Palm Desert

Property: Homewood Suites by Hilton Palm Desert
Address: 36999 Cook St, Palm Desert, CA 92211-6066
Phone Number:
Location: United States > California > California Desert > Palm Desert
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Palm Desert
#3 Romantic Hotel in Palm Desert
#4 Family Hotel in Palm Desert
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Palm Desert 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Palm Desert California is conveniently located off I-10, only 12 miles from Palm Springs, California and just 11 miles from Palm Springs International Airport. Our hotel has a beautiful and modern look that will appeal to all visitors. Enjoy our California sun by the pool, barbecue area, putting green, local park at 30 feet from the hotel or venture outward to all the outdoor and local activities. ... more   less 
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Also Known As:
Homewood Suites By Hilton - Palm Desert Hotel Palm Desert

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