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Marriott's Shadow Ridge II- The Enclaves
Ranked #10 of 23 Hotels in Palm Desert
Certificate of Excellence
Reviewed November 26, 2012

Before you consider staying at this place, make sure you relize this is NOT a "hotel" in the traditional meaning. It is a timeshare operation, for the most part and poorly operated. Under staffed, no restuarant on the property (except for the bar and grill that closes at 7PM) and we had to send back the glass of red wine at dinner because it was terrible ($9.00 a glass should not taste like vinegar!).

And no room service which, in our case with the kids, would have really been nice to have.

Room Tip: Very over priced for what you get.
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  • Stayed: November 2012, traveled with family
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3  Thank adam p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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217 - 223 of 292 reviews

Reviewed November 18, 2012

I came to Palm Desert for a wedding and chose to stay here. I absolutely loved The Enclaves. I had the studio room but, it was so spacious and had everything I wanted and needed. Big bathroom and big bath tub, microwave, fridge and a comfortable bed. The free parking and free wifi were the cherry on top! The only draw backs were that there are no in room dining options and the Enclaves are in the back of the Shadow Ridge resort. If you're looking for sweeping views of desert scenery, you might be out of luck here too. The pool looked like tons of fun. A pretty nice size slide and lots of little fountains to play in too if you have kids or are a kid at heart.

  • Stayed: November 2012, traveled with friends
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1  Thank Greg J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

This was our first time staying at the enclaves. We had a 2 bedroom, which was very nice. They have a really modern feel to them, but the cabinetry in the kitchen and baths was very cheap. I know Marriott will have to replace these before too long. Not sure why they didn't put quality products in these units. But the look is nice and we loved the balcony and the chaise chairs on the balcony. Our unit was 4455 and we had sun from 8:30 am until sunset. (Just the way I like it!) I would definitely return. Loved the pool area at the Enclaves. They have a little restaurant for lunch and the pools were heated. There is also a grassy area which is a nice touch. Had dinner one night at Jackalope Ranch in Indio .. a definite must see. Very unique patio with waterfalls - very pretty.

Room Tip: If you want sunshine on the balcony, try to get a 3rd floor unit. Ask for a pool view, otherwise, y...
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  • Stayed: November 2012, traveled with family
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2  Thank EastCoastGirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

Room #4433 Although the living and kitchen areas are a bit smaller than other Marriott timeshares we have stayed in, we had plenty of room. Bedrooms and baths were spacious. Furnishings are very nice, and the bed was extremely comfortable. We liked the Enclaves over the other Shadow Ridge condos due to the buildings' proximity to the pool area. If you prefer views over location near the pools, then you might consider the other Shadow Ridge condos. The grounds are well maintained, and after a major windstorm one evening, there was no evidence of debris to be found anywhere near the pool area by morning. Staff is out maintaining the pool areas by 6:30 or 7 in the mornings.
We did have a 2 year old Olympic marathon prospect staying above us a couple of days, but overall the complex was pretty quiet. It IS a timeshare complex that attracts families, so keep that in mind if you have a problem with vacationing with families!
Although we were there in the heat of summer with fewer guests, we were able to secure a cabana most days during the week.
We didn't really plan to stay in this timeshare for the full week, but it was so relaxing and enjoyable we couldn't pry ourselves away.

Room Tip: Building 4400 has the best views of the pools and is the closest to them. If you like a full patio...
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  • Stayed: September 2012, traveled with family
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Thank pvmomx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2012

Here I am in Room 4453 and have no problems whatsoever!!!!
My husband and I arrived from the UK via LA into Palm Desert on Saturday at 11.30am. We are Marriott owners both in USA & Europe and are well aware that check in is at 4pm. So we called in at Walmart for provisions, had a coffee & arrived at the resort around 2.30pm. We were greeted by Josh who was able to confirm that we were to be allocated room 4453, a top floor one bed/one bath with balcony overlooking the Enclaves pools [exactly as requested] The room was not yet ready but refridgerator space was offered for our perishables and we were more than happy to sit at the Snakebites Grill taking in the atmosphere for an hour. Yes a car is necessary to take luggage from check in, but so what.... this is a Vacation Club not a full service 5* hotel.
Our apartment is great for two people.The bedroom has a more than adequate wardrobe with enough storage space for our clothes and two large suitcases [we are on vacation for over a month] a large and as always comfortable bed with 2x3 drawer side tables + a large 3 drawer TV cabinet [flat screen] + an armchair and footstool & dressing table. The window faces onto the back walkway so best to keep the curtains closed at night.The bathroom is more than adequate with 2 basins and a large walk in shower. What's to fault there?
The open plan living space is closed off from the bedroom by sliding doors & has large glass sliding doors onto the balcony [3 x wicker lounges with footstools] The view is unobstructed by palm trees and the high floor makes it private and therefore possible to leave the doors open all night. [too hot this week]
The kitchen appliances are stainless steel and new plus there is a washer & dryer and a large LG flat screen TV with DVD player.

All in all I cannot understand any of the negative reviews for The Enclaves. The Staff at reception were friendly, polite & knowledgable. The property is beautiful, the grounds [and we do walk] are immaculate and the pools are thoroughly cleaned each and every morning.

Our apartment is modern, clean and everything is in good working order.
If you like Vacation Clubs and the desert then this is for you. If you prefer 5* hotel service, top class restaurants and your bed making every morning then please stay away.

Room Tip: Top floor always for best views & no overhead noise but don't complain if you have to use th...
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  • Stayed: October 2012, traveled as a couple
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1  Thank antonleics_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2012

Wehn we arrived at our timeshare - The Enclaves- we were very early for check-in. Our request was to be first floor on the golf course. Little did we know that none of the 3 Enclaves buildings faced the golf course. We chose instead to stay in the 4400 building facing the pool. The staff did allow us to check in at 10:30 am which was wonderful. We really liked the layout of the 2 bedroom enclaves. What we didn't like was the lack of space in them. Nothing like the space in the Shadowridge area units. Master bathroom has no tub let alone a spa like one. Disappointing. Guest bedroom and bath were great. Kitchen was fine but no spatula for flipping anything and only one small frying pan. The living area is cramped with the dining table being too large. Anyway, we immediatley unpacked and went to the store for provisions. Came back and put everything away and noticed refridgerator wasnt cooling to recommended temperature. Seal on door was no good so I had to push the ottoman from the living room against it to keep the seal tight. On to dinner. We grilled on the outdoor grills on end of unit. One of the grills would not light. Oh boy! Complained to service about that and refridge seal and no one came by 10:00 pm that night so we cancelled for the night. No one came ever. There was a cricket in the unit as well that chirped every night. It was behind the "stone" facade wall in between the cracks...very annoying. The only other problem was the very noisy people above us. Way too many people in there for the size it was. Just palin loud. No insulation between floors i guess.

  • Stayed: September 2012, traveled with family
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Thank Joelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012

We live only an hour away from the Palm Springs area, so over the years we have been out to the Shadow Ridge resort many times, either on our own vacations or to visit family and friends vacationing there. Most recently, my parents spent a week at the Villages in May while my husband, my teenage son and I spent a weekend at the Enclaves in August. This review is for those readers who might be curious about the differences between the two sections of the Shadow Ridge resort.

Resort Layout
Shadow Ridge reminds me of a large, backwards boot. At the top of the property is the check-in lobby which has a Marketplace, and the clubhouse which has a golf shop, a restaurant and a fitness center. The Villages is comprised of twenty-one buildings which run down the shaft of the boot and over to the heel. The Enclaves is comprised of three buildings all by themselves at the toe of the boot. Although shuttles run regularly throughout the resort, it is a very long walk from the Enclaves to the Marketplace if you want Starbucks coffee in the morning. Once, a housekeeping shuttle was kind enough to take us up to the lobby, but we ended up walking the entire way back to our room in the August heat.

Architecture and Landscaping
The buildings of the Villages have the ever popular California Spanish-style architecture with lots of arches and red tile roofs. The Enclaves section has a much more southwest feel with flat roof, pueblo-style buildings.

Man-made lakes and fairways surround the Villages, so even in the middle of the Palm Springs desert, the views from the condos are lush and pastoral with ducks waddling up to the patios and rabbits nibbling on the evening grass. The buildings of the Enclaves surround a very large pool complex, so most of the rooms view the swimming area. In the front of the Enclaves there is desert landscaping, with drought tolerant plants and several fountains, which adds to this section's southwestern feel.

Pool Areas
The Chuckwalla pool is located half-way down the boot, where the main street splits into two; thus, the pool complex is centrally located in the Villages although none of the buildings directly overlook the pool. This area includes a large family pool with water slide, a baby pool, a water play area with squirters and fountains, a bar and grill which serves great fries and smoothies, a smaller lounge pool, jacuzzis, and first come-first served cabanas with misters. Next to the pool complex is the Mirage activity center with a small movie theater showing kids movies throughout the day. At the activity center you can make a reservation to use the ping-pong table, buy snowcones, or paint ceramics (for a fee). Needless to say, the Chuckwalla pool complex is a very popular spot, even on a hot August afternoon. On Saturday we arrived around noon and most prime spots were taken, but we were still able to find a few lounge chairs available.

The Snake Bites Pool is surrounded by the Enclaves buildings, and is a smaller complex than the Chuckwalla. The main pool has a graduated "beach entry," a white sandy play area, a covered water-play area with fountains and squirters, a snack bar, a smaller lounge pool, two jacuzzis, and first come-first served cabanas with overhead fans (that did not work) but no misters. There is also a very large, enclosed fire pit which is great in the winter months but not very useful when it's 100 degrees at night. When we stayed at the Enclaves, the Snake Bites pool was not as busy as the Chuckwalla pool which had more activities.

Finally, at the heel of the boot is a "Quiet Pool" which I have never had the opportunity to visit.

Room Layout
The condos in the Villages have the typical Marriott layout: when you enter the unit, first there is the kitchen area, followed by a dining room table, and finally the living room area next to the patio or balcony. The master bedroom is on one side of the main living area while the guest bedroom (which can be locked off) is on the other side. These units have fireplaces which would be nice in the cooler months.

The condos in the Enclaves have a different set-up, almost like a hollow square. You enter the front door to a long hallway, the guest bedroom lock-off is to one side and the master bath is on the other side. At the end of the hallway is the main area with a kitchen, a dining table, and small living room running the length of the condo with large windows overlooking the pool area. The master bedroom is directly next to the living room area and also faces the outside walk way, while the master bathroom connects the bedroom back to the hallway. The patio/balcony has wicker lounge chairs which are nicer than the usual table/chair combo found at most Marriott resorts.

Words of Warning
1. The Enclaves guest bedroom lock-off is very, very small. The Marriott website says that it will sleep 4, but that is only if you have two adults and two tiny children. Even then you might feel claustrophobic. There is no patio/balcony available with these units, only a window at the end of the narrow room. If you plan to spend all of your time outside of the room, golfing or swimming or sightseeing, then a guest bedroom might be tolerable.

2. In the one-bedroom condos of the Enclaves, the master bedroom is separated from the living room by a sliding door. This slider has a bolt to give you physical privacy; however, the noise is very permeable. If a child were trying to sleep in the living room on the sleeper sofa, you would need to keep the sound of the master bedroom TV very low. Also,while the master bedroom stays dark in the morning (at least in Building 4400) the blackout shades in the living room are very transparent. It was hard for my teenage son to sleep in.

3. In either the Villages or the Enclaves, the condos are not very well insulated in terms of sound. If noise bothers you, then try to get a room on the top floor so there will be no one walking around above you. If you don't mind a little potential noise, though, the first floor Enclaves units are very convenient--just steps from your patio to the pool.

4. In the summer in the desert you are going to encounter lots and lots of bugs. I found a dead silverfish in the bathroom. There were beetles on the sidewalks. There was something crawling on the curtains. It's just to be expected.

Parking
One of the nice things about Marriott resorts is the free self-parking since a daily parking fee can really add to your vacation bill. At the Villages, there is plenty of parking the length of each building. Of course, the covered slots are the most desirable, especially in the summer months. But it seems as if you can always find a parking place fairly close to your unit when you stay in the Villages.

The Enclaves has a large parking lot with lots of covered parking next to Building 4300, a small lot the length of Building 4400, and virtually no parking next to Building 4500. If you are assigned to Building 4500, it would be best to drop off your luggage at the turn around, then try to find parking next to Building 4400.

Cleanliness and Upkeep
Before I booked our latest trip in August, I read several reviews here on Tripadvisor which complained about the lack of cleanliness at the Enclaves. I usually take negative reviews with a grain of salt, but this time those reviewers were absolutely correct. I'm not sure if our unit had been vacant for a while, collecting dust, but it definitely wasn't up to the usual Marriott standards. The floor especially was problematic with sticky spots by the entry and dust balls in the corners. The wall of windows overlooking the pool complex was smudged. Dust had collected on the black marble surfaces. I tidied things up and we had a good weekend, but I must admit I was a bit surprised.

The other complaint I read about was that the units are not being well maintained--things are broken or don't work properly or fall apart easily. I didn't notice anything in our Enclaves unit, but when I visited my parents' unit in the Villages last May, I was surprised to notice scuffs on the furniture and cuts in the upholstery. Again, things just didn't seem up to the usual Marriott standards, and I'm not sure why.

Conclusion
Even with the less-than-clean unit, the hot summer weather, and crowded resort conditions, I would definitely return to Shadow Ridge. The resort has a lot to offer itself, and nearby there are the Rivers dining and shopping area, the Palm Springs Aerial Tramway, and the Living Desert. My parents enjoyed the Palm Springs Airplane Museum, and when our kids were younger we enjoyed visiting the Children's Museum, too.

The units in the Villages are a good choice if you want to be closer to the main Chuckwalla pool complex and enjoy views of the lush fairways. The bedrooms, separated from the living room by actual doors, provide a bit more privacy and quiet.

I loved the unit in the Enclaves because of the modern decor and the wall of windows. From the third floor I could see both the mountains in the distance and the entire pool complex below. I usually won't pay extra for a "pool view," so it is nice that you get one from almost every room at the Enclaves.

Summer months seem a bit more affordable for families, even with the heat. There are lots of children and lots of activities to keep them busy. When we came before in March, it was much more expensive to stay but the resort seemed much quieter. If you are ever heading out to the Palm Springs area and are looking for a little more space than a standard hotel room, perhaps a unit at either the Villages or the Enclaves will be suitable for your vacation.

Room Tip: The rooms in Building 4400 have a direct view of the pool area. Try the top floor if you don't...
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  • Stayed: August 2012, traveled with family
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136  Thank TulipL0ver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott's Shadow Ridge II- The Enclaves

Address: 9003 Shadow Ridge Rd, Palm Desert, Greater Palm Springs, CA 92211-2057
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Palm Desert
#10 Romantic Hotel in Palm Desert
Price Range: $138 - $541 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott's Shadow Ridge II- The Enclaves 3.5*
Number of rooms: 560
Official Description (provided by the hotel):
Southern California's magnificent mountain ranges serve as the breathtaking backdrop for Marriott's Shadow Ridge II-The Enclaves. Spacious two-bedroom villas overlook rolling fairways and sparkling lakes weaving throughout the landscape. Beautiful master suites feature a king bed while the separate living and dining areas and fully equipped kitchen offer convenience and comfort. Swing by the Faldo Golf Institute by Marriott and then try your luck on the championship course. Then relax at Nick Faldo's Bar & Grill. Recreational activities include a pool, whirlpool spas, children's pool and waterslide, tennis courts, activity center and game room, 24-hour fitness center with steam room and sauna. ... more   less 
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Also Known As:
Marriott`s Shadow Ridge Ii- The Enclaves Hotel Palm Desert
Marriotts Palm Desert

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