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“Excellent Food and Service”

Oak Room at Pala Casino
Ranked #3 of 12 Restaurants in Pala
Cuisines: Steakhouse, American
More restaurant details
Restaurant details
Good for: Romantic, Business meetings
Dining options: Dinner, Reservations, Seating, Waitstaff, Wheelchair Accessible
San Diego, California
Level Contributor
109 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
“Excellent Food and Service”
5 of 5 bubbles Reviewed August 8, 2013

Our waiter Matt was awesome. The wine selection was great and the filet mingon will melt in your mouth. Highly recommended.

Visited August 2013
Helpful?
Thank BrianC867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 reviews from our community

Visitor rating
    17
    2
    2
    2
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
San Diego
Level Contributor
108 reviews
77 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Wish it had been better”
2 of 5 bubbles Reviewed July 28, 2013

The Oak room has a nice interior and is a nice break from the hustle and bustle of the casino action just outside the door. Our waiter was attentive so no negatives on the service. Sadly two items were a downer. The first sadly was the food most of our party (6) ordered steak and the steaks were on average mediocre at best. I ordered a ribeye medium rare and it came out as requested however the outside was chard as if it was cooked Pittsburg style. Most of us agreed that the meat was over cooked on the outside and the steaks were tuff. This is the not the quality that I would expect from a higher end steak house with premium prices but more from the buffet next door. We were there for an event or we would have sent the steaks back if we had had time. As an FYI the Oak Room was not full so that is no excuse. The blame rests fully on the kitchen staff. Talking to other folks later that had eaten in the Oak room they voiced similar complaints.
The second downer is that the restrooms for the upper end steak house is shared by the main buffet and are small. There was a wait to get into either the men’s or the ladies bath rooms. Also the staff had clearly not been able to keep up with the high usage so the trash was a bit much. Also in the ladies room a lady was drunk, getting sick and was about to pass out so Security had to be called to take care of the problem. When we asked the manager to call security their comment was “…it’s like that all the time…” If you are eating at their “high end” steak house this is not the experience you anticipate.
Next time we will stick to the buffet or the noodle house. I hope management fixes these problems since Pala is a great property.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SDBrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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