We've stayed at this hotel at least five times with our kids and this time will be our last. Other family members joining us brought their kids. Aside from the pool area, Pala is a very limited experience for children. Although there is more than one jacuzzi, kids are not allowed.
We do not expect a casino of this caliber to cater to children, and we do value the chance for any adults (including ourselves) to enjoy a peaceful retreat without the disturbance of poorly behaving children. However, during our stay we were constantly treated in a condescending manner even though the children were well behaved. Staff members are everywhere to scold them if they appear to be in certain areas, even areas not marked as adults only. I do not expect children to be allowed in the casino itself, however in the process of going to the food court you must walk through the casino. We were asked to "leave" the casino with our kids when merely walking through to get food. Our kids were asked not to play on the large grassy lawn between the hotel and pool. There is no landscaping there, just grass and pathways, and the kids were not disturbing anyone or crossing the pathways. I arrived at the spa one morning a few minutes before it opened to book an appointment for my wife. My 5-year old daughter was standing next to me quietly holding my hand. A staff member unlocked the door, not to assist me, but to tell me I had to leave because kids are not allowed on the premises! She then informed me I would have to come back a few minutes later when the spa opened (I didn't mind waiting there). I could not understand being treated this way as an adult, in control of my child, ready to spend serious money for spa treatments (which I did not).
Lastly, the restaurants are very good, but after several meals bringing the kids to dine in, we just wanted to order take out and feed them outside on the patio. My wife called the Italian restaurant to inquire about ordering pizza. She was told we could order them to go. Twenty minutes later she walked down to read the menu and place our order but then was informed they would not serve us to go--that we had to dine in because they were too busy. This is the kind of thing that bothered us the whole time: an inconsistent and unwelcome stay for our our kids.
- Official Description (provided by the hotel):
- Pala, Ca nestled in the splendor of the Palomar Mountains in Northern San Diego County, Pala Casino Spa & Resort is Southern California’s most complete gaming resort that offers So Many Ways to Win.™ Pala is a AAA Four-Diamond award winner for six consecutive years and its gaming and entertainment includes 2,000 slot machines, 87 table games, 10 restaurants, four concert and show venues, 507 deluxe guest rooms, including 82 luxury suites, and an award-winning, 10,000-square-foot day spa and salon. Accommodations, Meeting Space Pala’s 507 deluxe rooms, including the 82 luxury suites, all include mini bars, high-speed internet, two phones with two lines, large flat-screen televisions, dual sinks and Jacuzzis (in the suites). Pala’s professional meeting planners can accommodate every event need. In addition to 40,000 square feet of meeting space, Pala offers an Executive Board Room and 15 fully-equipped meeting rooms, eight of which have patios overlooking the garden and pool. The Pala Events Center seats 2,000 comfortably in 20,000 square feet of meeting space. Spa Pala’s award-winning spa offers unique experiences. The Pala Spa is a 10,000-square-foot oasis designed to revive, refresh and rejuvenate. Each of its 14 treatment rooms offers the option of outdoor treatments on an adjoining patio. Pala Spa features two Couples Suites, a complete salon, a retail boutique and separate men and women’s locker rooms with personal lockers, private shower and dressing facilities, outdoor showers, Swiss showers, eucalyptus steam rooms, sauna and whirlpools. Details such as bamboo floors, mosaic tile, wood accents and creative water fountains create a serene sanctuary. ... more less
- Also Known As:
- Pala Hotel Pala
- Pala Resort
- Pala Casino Resort Spa