I stayed here for my friends wedding. She booked a joining room with 4 beds for herself and the bridal party SIX months in advance. She was told that they would place banners in the room that said "Thank You Bridesmaids" and strawberries.
Upon arrival we were told that our room was not guaranteed (they did not tell her this at the time the room was booked) and after 30 mins at the check in counter we were sent up to our room- which was not joined. We called the from desk to move us. When we entered the new room THERE WERE ONLY THREE BED!!! There were no banners, no strawberries, nothing! They wouldn't even let us brink champagne to the room to celebrate her last night single. The icing on the cake, in the middle of all us girls charging clothes the next day, some man barges into our room giving a tour- all he said was "oops, sorry" and shut the door.
Just hours before her she was to be married, the bride had to go down and deal with this stress and the front desk only offered her $50 off. After she had over 9 rooms booked there for friends and family and we spent over $400 on dinner.
The front desk agents are completely under-qualified to EVER work at a hotel of this size. To screw up someone's wedding reservations is beyond belief. I will never stay here again on principal- I also DO NOT recommend staying here for any type of event where stress may be a factor.
The only reason I didn't give it a terrible is because the rooms are clean, the food is good and they have a nice pool.
We then decided to check on her reservation for the wedding night in the suite. She prepaid for a rose turn-down, Champagne, strawberries and banners. Low a behold, none of this was in their system. Can you imagine if we didn't check the night before!!. What a horrible thing to deal with on your wedding night.
- Official Description (provided by the hotel):
- Pala, Ca nestled in the splendor of the Palomar Mountains in Northern San Diego County, Pala Casino Spa & Resort is Southern California’s most complete gaming resort that offers So Many Ways to Win.™ Pala is a AAA Four-Diamond award winner for six consecutive years and its gaming and entertainment includes 2,000 slot machines, 87 table games, 10 restaurants, four concert and show venues, 507 deluxe guest rooms, including 82 luxury suites, and an award-winning, 10,000-square-foot day spa and salon. Accommodations, Meeting Space Pala’s 507 deluxe rooms, including the 82 luxury suites, all include mini bars, high-speed internet, two phones with two lines, large flat-screen televisions, dual sinks and Jacuzzis (in the suites). Pala’s professional meeting planners can accommodate every event need. In addition to 40,000 square feet of meeting space, Pala offers an Executive Board Room and 15 fully-equipped meeting rooms, eight of which have patios overlooking the garden and pool. The Pala Events Center seats 2,000 comfortably in 20,000 square feet of meeting space. Spa Pala’s award-winning spa offers unique experiences. The Pala Spa is a 10,000-square-foot oasis designed to revive, refresh and rejuvenate. Each of its 14 treatment rooms offers the option of outdoor treatments on an adjoining patio. Pala Spa features two Couples Suites, a complete salon, a retail boutique and separate men and women’s locker rooms with personal lockers, private shower and dressing facilities, outdoor showers, Swiss showers, eucalyptus steam rooms, sauna and whirlpools. Details such as bamboo floors, mosaic tile, wood accents and creative water fountains create a serene sanctuary. ... more less
- Reservation Options:
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- Also Known As:
- Pala Hotel Pala
- Pala Resort
- Pala Casino Resort Spa