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“Great location!”

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Best Western Plus Lighthouse Hotel
Ranked #1 of 6 Hotels in Pacifica
Menlo Park, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location!”
Reviewed January 6, 2014

We loved being so close to the Pacific Ocean with a magnificent view. The restaurant has a particularly lovely if you are fortunate and can get a booth facing out toward the ocean. Get good directions and print them out (if you can) if you are coming from the South, the turn off can be tricky…we missed it on two separate occasions when we stayed at this hotel.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Dorothy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Diamond Springs, California
Level Contributor
3 reviews
3 hotel reviews
Reviewed January 2, 2014

This is a wonderful location on the beach. No free breakfast like most best westerns, nice heated pool, even in December. A fire alarm was pulled during our stay and the staff thought it was funny. Not really funny at 3:30am with kids and dog! Also no notification on website or over phone about pet fees.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Rhonnie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty C, General Manager at Best Western Plus Lighthouse Hotel, responded to this review, January 3, 2014
We’re so glad that your family enjoyed our great beach location and heated pool. We truly regret that you had to experience the false alarm and would really like to make it up to you. Please contact me directly so that we can discuss further. Marty Cerles, General Manager 650-355-6300.
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A TripAdvisor Member
Reviewed January 2, 2014

if you travel to San Francisco, dont miss an opportunity to stay at this hotel on the ocean! The staff is wonderful, great restaurant, beautiful views, lovely little town and a nature trail over the bluffs - everything is amazing! Stop at Rockin Robs for a truly delicious retro meal and homemade ice cream! the little liquor store nestled nearby is darling and has a collection of goodies you should not miss with a very knowledgeable owner1

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vacaville
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 1, 2014

This is a very standard Best Western hotel. Plain, pretty rundown looking on the outside. Inside rooms are plain and functional, what you would expect from a Best Western. I don't know of anywhere I've ever stayed closer to the ocean, though. It really is a beautiful location, literally right on the beach and 30 feet from the breaking waves.
My disappointment stems from the room we were given. When I called to reserve the room I confirmed with the phone agent twice that our room was directly facing the ocean, because there are many angles to the hotel and some of the buildings are on the ocean and some are not. She assured me that our room directly overlooked the beach and ocean. I called a second time a few days prior to our arrival to confirm that our room would have a direct ocean view.
When we got there we were given a room that actually overlooked a parking lot and then a hillside, with some ocean view if we stood at the room's very dirty window and looked to the left.
When I spoke with the front desk they said they could upgrade our room to one with a more direct view, for an additional $75/night. I accepted the upgrade because the direct view of the ocean was the reason we chose this hotel.
I replied to Best Western's email request to rate our experience and explained all of this, and got no response.

Room Tip: If you are told you will have an ocean view room, clarify EXACTLY what they mean by "ocean view...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VacavilleSherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty C, General Manager at Best Western Plus Lighthouse Hotel, responded to this review, January 2, 2014
We really appreciate you taking the time to share your feedback. We're disappointed that we didn't meet your expectations and would love the opportunity to make it up to you. I did check our Best Western surveys and was not able to find one that matched your response. Please call me directly so that we can discuss further. We hope to have you back so that you can enjoy one of our comfortable ocean front rooms. Marty Cerles, General Manager, 650-355-6300
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Stockholm, Sweden
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 29, 2013 via mobile

What a view we had the morning we woke up, breakfast at the restaurant and watching the huge waves crash on to the beach, quite mesmerizing.
The breakfast food was also great by the way.
This is a very nice hotel for the family with large rooms located outside of San Francisco, but if yo have a car it is so nice to get a way from the city an catch a good nights rest.
The hotel is not new but neither run down, the bed were great and we all slept so well, maybe it was the sound of the waves breaking.

Stayed December 2013, traveled with family
Helpful?
Thank CCHALKIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, United States
2 reviews
Reviewed December 10, 2013

The view from this hotel is stunning. Beach access and beautiful ocean view. Hotel is old, old. However, it is nicely redone - nothing fancy but very clean and satisfactory. Not special to look at from the outside. It is cleanly redone with large rooms and very functional bathrooms. Business center worked easily and perfectly. Breakfasts were huge!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Melanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocklin, United States
1 review
Reviewed December 6, 2013

The service and quality are always top notch! The beach and view are always beautiful. Love to hear and see the waves crash on the beach from our room. Very family and pet friendly. We have never had a bad experience here.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Rhonda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Lighthouse Hotel

Property: Best Western Plus Lighthouse Hotel
Address: 105 Rockaway Beach Ave, Pacifica, CA 94044-3253
Phone Number:
Location: United States > California > Pacifica
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Pacifica
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Lighthouse Hotel 3*
Number of rooms: 97
Official Description (provided by the hotel):
A San Francisco Bay area hotel located at Rockaway Beach in Pacifica, California, the Best Western Lighthouse offers 97 superior guestrooms and 21 spacious suites. Relax in our Pacifica hotel and enjoy breathtaking Pacific views, take a refreshing walk along the beach, or explore the endless Pacifica attractions including the Fitzgerald Marine Reserve and the Pacifica Pier. ... more   less 
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Also Known As:
Pacifica Best Western Lighthouse
Best Western Pacifica

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