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“wonderful stay....”
Review of Deer Haven Inn

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Deer Haven Inn
Ranked #5 of 17 Hotels in Pacific Grove
Certificate of Excellence
pacific grove
1 review
“wonderful stay....”
Reviewed September 25, 2013

Under new ownership and being remodled also is a great place to stay...Rooms are well decorated with not the usual ..Very friendly owner/ manager...giving excellent service....beds slept very good nice continental breakfast.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 68angel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RPandJustin, Front Office Manager at Deer Haven Inn, responded to this review, October 28, 2013
Thank you for your feedback! At Deer Haven Inn, it is our goal to ensure outstanding customer service and exceptional rooms. We have gone under intense renovation and we are very happy with outcome. We look forward to having you back as our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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275 reviews from our community

Traveler rating
    134
    102
    22
    10
    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Niagara Falls, Canada
1 review
Reviewed September 5, 2013

We stayed here for 3 nights. It is away from the busy parts of Monterey and Pacific Grove, but easily within driving distance. It is on the doorstep of Asilomar State Park and 5 minute walk from a beach. The rooms are clean, the staff, especially the managers, were VERY helpful, friendly and went the extra mile to ensure our stay was pleasant. Highly recommend this place!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RPandJustin, Front Office Manager at Deer Haven Inn, responded to this review, October 28, 2013
Let us thank you for your positive review. The team at Deer Haven Inn is happy that your stay was more than exceptional. Our goal is to ensure a positive and wonderful experience. We hope we get the privilege of having you back as our guest. Our rooms and rates look even better!
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Diamond Springs
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2013

Clean and comfortable. Our room was recently remodeled and there were no rooms above us. The motel laundry was next door but very quiet. Staff was friendly and very accomodating for extra needs. Great location away from the crowds yet withn walking distance of the beach. We reserved the room at the last minute and the price was very reasonable for the area.
There were two disappointments but not complaints. First, the dressing and basin area are cramped because of the bathroom door. Two adults cannot pass. Secondly, the continental breakfast was not even close to the photo shown on their website. In addition to the photo, the fruit had been there awhile. The refrigerator, microwave, and fireplace were an added plus. Since there was no A/C don't know if we would stay there in mid-summer.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Don R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RPandJustin, Front Office Manager at Deer Haven Inn, responded to this review, October 28, 2013
Thank you for your feedback. At Deer Haven Inn, it our goal to make ensure each guest has an exceptional stay. After intense renovation and change, our breakfast and rooms have vastly improved. I will be sure to leave word with management in regards to the dressing door not having enough space. Also, since we are located in Pacific Grove, we get the ocean breeze and A/C is not needed. Fans are always available upon request.
Thanks again and we look forward to having you back !
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Newcastle upon Tyne, United Kingdom
Level Contributor
4 reviews
Reviewed August 22, 2013

Very clean and comfortable. Reasonable decor. Probably decorated within last few years. Coffee machine. Clean fridge and microwave. 10 mins walk to beach. Free trolley bus into town. Check in was pleasant. Coffee, orange juice, toast, cereal and muffins are available on a morning from reception. Paid $124 per night. Worth it.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IanF99Fos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RPandJustin, Front Office Manager at Deer Haven Inn, responded to this review, October 28, 2013
Thank you for your positive feedback! The team is glad that your stay was more than exceptional. We welcome you back so you get an opportunity to check our updated rooms and breakfast!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 21, 2013

This place is a worn down motel. We arrived after 4:00 pm and were handed our keys by the surly man at the front desk. No friendly greetings here. The rooms were still being cleaned, though he didn't mention that, so we had to wait around for another 45 minutes. We were on the first floor next to a dumping ground with old toilets and other motel trash. The walls are paper thin and we could hear every footstep above us. The "breakfast" is basically froot loops and the coffee wasn't ready. We paid way too much to stay at this dump but there was nothing else available in the area. Try very hard to find something else.

  • Stayed August 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank cindy n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RPandJustin, Front Office Manager at Deer Haven Inn, responded to this review, October 28, 2013
Let us thank you for your feedback. Our goal is to provide outstanding service and to welcome each guest warmly upon arrival. On behalf of the staff, we deeply regret that we did not meet your expectations during your stay. After intense renovation , our rooms and breakfast have vastly improved. We hope that we can be given another opportunity to showcase our newly renovated Inn and that your stay with us will be more than satisfactory. We are confident that all of your concerns and complaints will have been addressed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakdale,CA
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 19, 2013

Snagged a few days here on the final week of the historic car races and the Pebble Beach Auto show,This is a bad time to be looking for rooms in the area When we got here I was not sure it was the same place from web site picture,it's not what you see as you drive in .I had read the reviews here and wondered what to expect, we usually stay up in Marina at a higher end place with cottages on the beach. We got here about an hour early, but check in was smooth and very friendly, They mentioned that if the staff had not gotten to the room yet give them a little time, but it was done so we were able to settle in a bit early. Having booked the room through Expideia, you usually end up with the rooms that are a bit less desirable and true to form this room was right next to the laundry. We were a bit worried but noise from the staff was very low and the dryers and washers were nearly silent, so I have no complaint, The room was very clean, Shower water pressure is a bit low if your used to pump pressure, but also no complaint as water is rare in this area. The shower has a dispenser for shampoo,body wash and conditioner, which was handy. There are flat screen Tv's in the room with cable. WiFi was also in the room via password. The room has a fridge,a microwave, for snacks, also a gas fireplace for a bit of ambience but prepare to open the windows as it warms up quickly. Over all I like the Deer Haven and would not hesitate to come back, we paid about 120-160 per night and I don't feel to bad about that............Oh also not to far to walk from the FishWife restaurant.......a bonus So in closing i'm giving the Deer Haven 4 stars in the price range it fits in.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FutureCustoms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RPandJustin, Front Office Manager at Deer Haven Inn, responded to this review, October 28, 2013
Thank you for letting us get the privilege to have you as our guest. The team is very grateful for your feedback. At Deer Haven Inn, it is our goal to make sure we exceed expectations. We are also glad that your room was met with a positive experience. Our renovations are only getting better. Hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level Contributor
73 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 17, 2013

When you pay $300/night, you have every right to expect a high level of amenities and service. Extremely disappointed with lack of all of the above. We were 1st c/in into a ground floor room, which felt like we were in a cave with one tiny window. The 2nd room was better - but when you read on their website "newly remodeled" it is mainly cosmetic. There is no fan, no AC. Mismatch cloths hangers, terrible coffee. At $300/night it is expected to find one or the other. I get it that the nights are cool but for security reasons, if you leave the window close, well it get warm very quickly. Breakfast is included. What breakfast? At $300/night I have every right to expect a proper breakfast with a choice of breads, fruits, yogourt. Do you think the owners have the customer in mind when they only offer breakfast starting at 8AM?
If you happen to read this review after shopping online this hotel in hopes to confirm your choice of accommodations; and the price offered is $300 - go somewhere else. It Is NOT worth it. At the most, this place is worth $100/night. My husband and I got a goodnight sleep but NOT worth the price we paid.

Room Tip: Ask for a room on the 2nd floor
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MTLEurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RPandJustin, Front Office Manager at Deer Haven Inn, responded to this review, October 28, 2013
First and foremost let me thank you for your feedback. We regret that your stay was not met with the best standards. Deer Haven Inn was undergoing intense renovation. During our busy months, hotels in the area increase their rates based on community events. Since we are located in Pacific grove, we get the ocean breeze and A/C is not needed. Fans are always available upon request. We wish you the best and hope that we have an opportunity to show you an outstanding experience next time. Since our renovations are complete, our rooms and breakfast have vastly improved. We are confident that all of your concerns and complaints will have been addressed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Deer Haven Inn

Property: Deer Haven Inn
Address: 750 Crocker Ave, Pacific Grove, CA 93950-3727
Location: United States > California > Monterey County > Pacific Grove
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#2 Romantic Hotel in Pacific Grove
#2 On the Beach Hotel in Pacific Grove
#4 Family Hotel in Pacific Grove
#4 Business Hotel in Pacific Grove
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Deer Haven Inn 2.5*
Number of rooms: 26
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Also Known As:
Deer Haven Inn And Suites
Deer Haven Hotel Pacific Grove
Deer Haven Pacific Grove

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