Loved reading all the reviews of the Pacific Gardens Inn and especially liked the descriptions of the warm and hospitable setting many others encountered on check-in when they came across the evening wine and cheese event.
I arrived at 8:40 on a Friday night after a three hour drive and at the end of a long business day. The front desk was unmanned (and wine and cheese was long over) when I got there and a sign indicated that the receptionist was away for a moment and would be back soon.
I waited about five minutes and then asked the two teen agers also standing at the desk how long they'd been waiting for the check-in person to return. They said they'd been waiting about ten minutes, so that meant she hadn't been around for about 15 minutes now, and it wasn't looking good for me to just be able to get my key and get to my room.
I walked behind the desk and stuck my head into a small office there in which a woman named Areli was sitting. I told her about my plight and asked her if she could help me, and she said "I'm not working now" but came out anyway with reluctance and carelessness to check me in and give me my key. I was struck by her rude tone and thought that if that were her best efforts toward greeting a guest she probably should have done nothing instead.
I wanted good instructions to find the room since it was dark but she waved her hand and went back to the office. I had trouble finding #102 as its door is completely hidden from view, and parking at the inn is limited and insufficent.
Parked on the other side of the motel and walked to where I thought #102 should be, inserted my key in the lock, and nothing happened. I looked at the key tag and realize it said "101" so I assumed that they'd moved me to the next room and I went to that door, and unliocked it to see a room full of luggage, wine, clothing, and all the nice things people bring with them on a vacation week-end.
So after having waited 15 minutes for service and then having to ask for it from someone who delivered it unwilingly, I had been given someone else's room key.
I returned to the office and met Kirsten , the receptionist on duty,who instead of apologizing about my welcome was quick to state she'd been with another customer. This I already knew from the information on her little desk sign, so I asked for the correct room key and finally got it, about 25 minutes after I'd arrived.
At this point it would have taken a big turnaround to make me happy with this inn, and that was not to be. I found the beds unusually hard and the sound of all the plumbing noises from the adjoining rooms were as loud as any I've ever heard-makes Motel 6 seem like a Four Seasons in that category.
The two teenagers who'd been waiting at the desk with me also walked by my room and without solicitation remarked on how rudely I'd been treated by Areli.
I can tell from the attention to detail that is apparent in other aspects of the inn that the owners are caring and that they mean to offer everyone a good experience.
My suggestion to them is that they invest in a cell phone for reception and that the sign on the desk when check-in is absent read "Please call this number from the phone in the lobby to reach our check-in person if no one is here".
That alone would have kept me away from begging for service form Areli, who didn't want to proivde it, and it would have probably been a better bet for their insurance company, who wouldn't have had to worry about keys being issued to rooms that are already occupied.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Cancelon, TripOnline SA, Cheap Tickets, Agoda, Priceline, Hotwire and Hotels.com so you can book your Pacific Gardens Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Pacific Gardens Hotel Pacific Grove
- Pacific Gardens Grove