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“Poor Customer Service”

Holly's Lighthouse Cafe
Ranked #22 of 79 Restaurants in Pacific Grove
Certificate of Excellence
Cuisines: American
More restaurant details
Restaurant details
Dining options: Breakfast
Description: Great little local find that serves breakfast and lunch. The food is fresh and it is very popular in Pacific Grove.
Reviewed October 23, 2012

Our family has come many times to Holly's for breakfast through the years and we have recommended them to many even though friendliness is not part of the experience..but breakfast is great. Last weekend we were treated so poorly we will never return. The hispanic man greeting/seating us was glib and rude! It was freezing and due to "ventilation for the kitchen" (not the customers problem to solve) we were told rudely by the waitress "door open". We asked for 1 the 2 free warmer tables .."no, saved for 5 customers not 4". Thre are many ways to tell customers of problems..their way was short, rude and unexceptable. Breakfast isn't good enouggh to put up with that! Maybe others have experienced this as Holly's was the only
breakfast sopt with tables open.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 - 191 of 225 reviews

Reviewed October 21, 2012

Lots of others were apparently enjoying their meals and so we decided to try eating here. The food was OK. However, the place settings were lying exposed on the tables. As we finished eating we were chastised for accidentally soiling the place setting that was there for an adjoining seat. Extremely rude treatment from the wait staff. Then to our horror as they were preparing to close, the chairs were being turned over and set upon the place settings that were already set up on the tables for their next opening. Any health department inspector would have found this to be in total violation of health codes. If you care about sanitary eating conditions, think twice before eating here.

2  Thank taffy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

Great menu. Excellent food and above and beyond service! We're always looking for the "local's" favorite places when we're travelling, and Holly's is just that! You can tell by those eating and hanging out that you're "family" when you're here. Amy and Jaime make you feel like you're home! This is a place that really enjoys what they're doing and it really shows! So, go, eat and enjoy. You won't be disappointed!

Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012

Great breakfast place. Crowded, but they do their best to seat you quickly and shift tables to make room. Small inside though and kind of cramped. Good eggs, pancakes, and Eggs Benedict. A wide variety of food to choose from and hours are 7ish to 2ish every day. What more could you ask for?

Thank travelagentreplies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

The small place had fast service, wonderful food, large menu and we returned three times. We had the chance to meet Holly and thanked her for the excellent service and food.

Thank JerryJac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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