Booked this hotel for one night in Monterey after positive reviews on TA. On arrival, we were first told they couldn't find our booking - turns out they had it under my partner's name, even though I had booked and paid for the hotel under my name, with my credit card. Oh, pardon me, we aren't married so the booking must naturally be under the man's name, right? Once they found us, we were then given, in my opinion, the worst room in the hotel - right next to reception on the ground floor. This was a 'Victorian Premier' room, costing over $200 a night. What we got was a tiny room, with scratched drab wallpaper, and barely enough space to fit a bed and two side tables. There was nowhere to fit our suitcases.
I complained and we were offered the room next door (marginally further away from the reception desk) but even with the door closed you could still hear general hubbub filtering through. At least the wallpaper here was lighter and brighter. That was about the only positive - there was no TV, the bed was a cast-iron contraption that was so high and made so much noise if you moved, that I spent the night frozen in one spot, afraid to start a cacophony of squeaking, or worse, falling out of bed altogether. Still, at least I would have landed on our suitcases which we had laid around the bed due to lack of space.
The bathroom had a shower that emitted only mist, as if they'd installed a sprinkler system instead. There were three switches just to use the bathroom - light, fan and heat I think- and the lock on the room door made getting in and out an experience in itself. I normally like antiquity and character, but the features at Centrella were just downright irritating.
Next morning, we had to share a table with other guests (who were very nice but mornings aren't the best time for smalltalk). My breakfast of scrambled eggs and potatoes (included in rate) was a meagre portion which did not cover half the plate. The potatoes were hard in the middle.
So were there any plus points? There was free parking out front, the receptionist was poilte, helpful and friendly. We were offered a complimentary glass of wine on check in, and there was tea and coffee available 24 hours in reception, which was a nice touch. There was also a lounge area with a fire and a stack of magazines and stacks of menus for local restaurants.
However, the size of the rooms, the awful bed and outdated contraptions would put me off staying at Centrella Inn again.
- Official Description (provided by the hotel):
- Capture the Romance of Yesteryear at The Centrella Inn, awarded “The Best Lodging in Pacific Grove, Monterey Peninsula”. We have been the destination of choice for charm and romance since 1889. Enjoy our complimentary signature breakfast, freshly baked pastries daily and evening social hour, featuring hors d'oeuvres and cookies. Ideally located: stroll to Lover’s Point, beach, world-famous Monterey Bay Aquarium and historic Cannery Row. Close to Pebble Beach, Carmel and Big Sur. ... more less
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- Also Known As:
- Centrella Hotel Pacific Grove