This beachfront hotel must be one of Embassy Suites' finest physical facilities. Unfortunately, the level of guest services we experienced were completely unsatisfactory. We arrived at the posted check-in time of 3:00 PM, hoping to walk the beautiful beach before dinner. Although the hotel was far from full, our room was not ready. After several conversations with hotel staff including the manager, we were told at 3:15 that our room was just being finished and we would be issued a key as soon as it was released. After another 30 minutes of being ignored as we sat in the lobby in full view of the reception staff and manager, I again approached the manager, to express my total dissatisfaction with the way we were being treated. This time I got his attention, and we were issued a key in a few minutes, getting in to our room after nearly an an hour's wait. Unfortunately, our problems hadn't ended. Upon trying to access the internet, I spent the next hour unsuccessfully talking and meeting with three different people before finally giving up. So much for our walk on the beach. We did go down for Happy (???) Hour which I would characterize as adequate at best and enjoyed a very nice breakfast the next morning. All-in-all, however, our stay was a bust! Too bad, the hotel has so much potential! Were it not for the poor service we received, I would have rated this hotel 4 out of 5. But then service is what it should be about.
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- Also Known As:
- Embassy Suites Mandalay Beach Hotel And Resort
- Embassy Suites Mandalay Beach Hotel Oxnard
- Embassy Suites Oxnard
- Mandalay Beach Resort Oxnard
- Oxnard Embassy Suites
- Embassy Suite Hotel Mandalay Beach Resort Oxnard