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“Happy Customer”

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Howard Johnson Inn and Suites-Orange
Ranked #8 of 15 Hotels in Orange
Whittier, California
1 review
“Happy Customer”
Reviewed May 8, 2012

I appreciate the staff for being very polite, professional, and helpful. To me, customer service is highly important and determines if I will ever do business with that company again. I definitely will come back. As for the rooms and everything else... perfect. The room was super clean, flawless, and didn't have that "hotel smell" that hotels tend to have. Thanks for a wonderful experience and great hospitality!

Room Tip: I stayed on 2nd floor, dead center, and heard no noise from traffic or other room occupants. Walls...
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BellaVida2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hojoorange, General Manager at Howard Johnson Inn and Suites-Orange, responded to this review, May 9, 2012
Thank you for taking the time to review us on TripAdvisor. Our staff greatly appreciates your positive reviews. We take pride in serving our customers to the best of our ability, and to reach our goals in providing clean and comfortable accommodaitons. We look foreward to seeing you again in the future. Once again thank you for choosing Howard Johnson Inn, Orange.
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352 reviews from our community

Traveler rating
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    60
    60
See reviews for
147
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65
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
carmel valley, ca
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 22, 2012

We were driving down to San Diego and we were getting tired, so we started trying to find places to stay that were about an hour further down the road. We called the number on the website and tried to get into the Howard Johnson where we were going to stay in a couple of days, but they were full and it was a Saturday night. The customer service representative was awful to speak to. I had to keep asking if he was still on the phone. I would ask him questions and he wouldn't answer them. We finally settled on the Hojo in Orange, though I was truly ready to hang up on the guy and find another hotel group. The staff at the actual hotel was pleasant enough. Unfortunately the beds were very uncomfortable and so we didn't sleep well at all. And they had disabled our room keys before 9am so that we ended up locked out of our room before we were packed. It made us very nervous about our reservations with Hojo in Anaheim in a few days. Gratefully the experience was night and day. I would recommend the Hojo in Anaheim any day!

Room Tip: Definitely ask if they have premium beds available. It is the difference between a decent nights sle...
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank crowpainter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunrise, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 21, 2012

My husband and I were at the Anaheim Convention Center for a conference and staying at the Howard Johnson in Orange made our stay worth it. The staff were very friendly and helped us with activities to do in the area. Because of them we made our business trip into a mini vacation since we visited the spectrum in Irvine and shopped at South coast plaza. It was great and the room upstairs we had was very clean.
We do recommend this hotel if anyone visiting Anaheim or Orange.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jasmine p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 30, 2012

Clean rooms, great rate, prime location and friendly staff.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gjacobs605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hojoorange, General Manager at Howard Johnson Inn and Suites-Orange, responded to this review, February 21, 2012
Thank you for taking the time to post a review about your stay. We appreciate the response as it motivates our staff even more to provide great service to our guests. We hope you continue to visit the Howard Johnson of Orange whenever your in town.
Thank you
Management
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Anaheim
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 8, 2012

Stayed here for one night last Thursday.
I booked a room with single King bed and was not disappointed. Although the room is not in pristine condition (Tears on the couch, carpet not in the best shape) It was fairly clean, the restroom was clean, very spacious. TV, Fridge, AC, Coffee Maker and Microwave worked even though they look quite old.
The front desk staff needs to work a bit on their customer service and friendliness though. I felt I was inconveniencing them when I called and asked questions bout the facility.
I'd stay here again because of the location and price.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WinstonWolf22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 9, 2011

We booked this room through hotels.com. We booked a room with a king bed, entered the room and found a queen. Within 10 minutes my wife spotted a few creepy crawlers, then I started looking around and found cockroaches. We tried to get a refund but ended up in a cat and mouse game between the hotel and hotels.com. Awful experience. We were pretty much forced into staying here, unless we stayed elsewhere and lose the $65...if you love your family, girlfriend, inlaws....don't come here.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kodiakbeerbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hojoorange, General Manager at Howard Johnson Inn and Suites-Orange, responded to this review, October 12, 2011
Dear Kodiakbeerbear:

Thank you for taking the time to write your TripAdvisor review. We appreciate the constructive comments about our shortcomings. We hope you will accept our sincere apologies for the lack of service or product you experienced during your stay with us. There is never an excuse for poor service and we appreciate your letting us know.

All of our rooms are newly renovated rooms. At the end of June 2010, they received new carpet, all new mattresses, sheets & bedspreads as per our franchisee requirement. After your comment about the possible sighting of roaches & crawler bugs, we called our Pest Control company immediately. This room was put out of service, as this is something that we take very seriously. After a thorough investigation, they concluded that there were no roaches or any other insects present and the room was opened back up for occupancy the next day. As of today, we have had no reports of any insects.

We are terribly sorry that your family had poor experience in our hotel. However, I can assure you that there were No roaches & crawlers present at all and there are no bugs or insects in our hotel.

We look forward to your visit again.
Sincerely,
John
General Manager
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Travelers are raving about these Orange hotels

Anaheim, California
1 review
Reviewed July 4, 2011

The place is good, the rooms are good, good bed, got refridigor and coffe machine and tv.
there is a parking for free for 1 car. its very good motel

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank alon11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hojoorange, General Manager at Howard Johnson Inn and Suites-Orange, responded to this review, October 11, 2011
Thanks for a great review! We're glad you enjoyed your stay in Orange at the Howard Johnson Inn. We look forward to your next visit.

I will share this with rest of the staff.

Thanks again,

John
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Inn and Suites-Orange

Property: Howard Johnson Inn and Suites-Orange
Address: 1930 E Katella Ave, Katella & Fwy 55, Orange, CA 92867-5109
Phone Number:
Location: United States > California > Orange County > Orange
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 15 Hotels in Orange
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Inn and Suites-Orange 2*
Number of rooms: 40
Official Description (provided by the hotel):
Howard Johnson Inn & Suites Orange takes pride in making you feel at home. In the heart of Orange County, the Howard Johnson Inn & Suites Orange is centrally located in heart of orange; near all local attractions like Disneyland Resort, Knotts Berry Farm, Anaheim Convention Center, Edison Field and Irvine Spectrum. Within minutes of Irvine Lake for great fishing. Theaters, nightclubs, restaurants, and shops are all within walking distance. Newport Beach is within driving distance for those interested in surfing or just taking a stroll. Golf Course and Tennis just minutes away.Newly constructed Howard Johnson Inn & Suites has an outdoor pool. For guests' convenience, the hotel offers free parking, free local calls, and a 24-hour front desk.The hotel is approximately 10 minutes from the Orange County airport.There are 40 rooms at the Howard Johnson Inn & Suites. Non-smoking rooms are available upon request. Standard amenities include a separate dressing area, refrigerator, hairdryer, high-speed Internet access for a daily usage fee, iron, ironing board, microwave, television, HBO, and telephone. ... more   less 
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Also Known As:
Howard Johnson Express Inn And Suites - Orange
Howard Johnson Express Inn & Suites - Orange Hotel Orange
Orange Howard Johnson
Howard Johnson Orange
Howard Johnson Inn And Suites-Orange CA - Orange County

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