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Extended Stay America - Orange County - Katella Ave.
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52 - 57 of 226 reviews
Reviewed July 20, 2017
Katella Stay

The hotel is conveniently located near major attractions. The amenities cater to long stay patrons with their kitchen within each room. My room was clean and acceptable except for the AC unit which worked but leaked a bit of water.

Date of stay: July 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this reviewResponded July 20, 2017

Thank you for your review of Extended Stay America - Orange County - Katella Ave. We appreciate you mentioning the convenience of a kitchen in our rooms and our location close to the attractions of the area. Your concern about the HVAC unit in your room has been shared with the maintenance team to do the needful. Thanks for your visit. Please come back and see us again!

Sincerely,
General Manager

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Reviewed July 15, 2017
Negative value for the rate you pay for your hotel stay

I could get better hotel with more amenities, very good breakfast, hush cleanliness standards at much cheaper rate in less than 0.2 miles vicinity. The hotel charges $140 whereas the other hotel could provide many times better facilities at $114 per day

Date of stay: July 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Ask shriramc2017 about Extended Stay America - Orange County - Katella Ave.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this reviewResponded July 16, 2017

Shriram, we’re sorry for not living up to your expectations and regret the inconvenience caused. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service.

Sincerely,
General Manager

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Reviewed July 11, 2017
Family first

My family and I just wanted to get away for a few days especially since the weekend we stayed there just so happened to be really hot so having AC on full blast was like heaven to us. It was also great for our 5 month old son, our household can get pretty loud so it was great for him to actually sleep through the night with some peace and quiet

Date of stay: July 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Ask 789lsa about Extended Stay America - Orange County - Katella Ave.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this reviewResponded July 13, 2017

Thank you for choosing Extended Stay America - Orange County - Katella Ave. We are pleased to know that you enjoyed your stay with us and had a wonderful time. Thanks for being our guest, and we look forward to seeing you and your family again soon.

Sincerely,
General Manager

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Reviewed July 9, 2017
Ok but not great

Location was good and service was average but bathroom was not cleaned there was hair in tub, room across ours had put some dishes outside room for pickup but during our two day stay they were never picked up

Date of stay: July 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Ask Carlos L about Extended Stay America - Orange County - Katella Ave.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this reviewResponded July 10, 2017

Carlos, thank you for being our guest. Although you liked our location, we apologize for the cleanliness issues you encountered here and regret the inconvenience it caused. I am working with my housekeeping team to make sure such mistakes are not repeated in the future. We hope you will give us another opportunity to redeem ourselves the next time you are in the area.

Sincerely,
General Manager

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Reviewed July 3, 2017
Long term stay

This hotel was in a very convenient location. Friendly staff. Attractive rooms. Apartment hunting in Orange County... not an easy task. No difficulties extending my stay at this hotel. Definitely a pleasent comfortable experience.

Date of stay: June 2017
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Ask A1683EVdavidb about Extended Stay America - Orange County - Katella Ave.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this reviewResponded July 4, 2017

Thank you for choosing Extended Stay America - Orange County - Katella Ave. for your long-term stay. We are delighted to read you liked our outstanding service and that our location was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon.

Sincerely,
General Manager

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