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Reviewed June 29, 2017

Needed a place to stay and it was awesome. Quick easy no issues very nice price, pet friendly, helpful. Had a great time highly recommend to anyone that is in need of a relaxing evening away or simple roof over your head.

Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank whopke4826
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this reviewResponded June 29, 2017

It was our pleasure having you as our guest at Extended Stay America - Orange County - Katella Ave. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area.  

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2017

Was a horrible stay. Homeless camp next door. Hard bed. Elevator smelled like pee. It felt like we had moved into Skid Row instead of a Disney vacation. We've stayed at other Entended Stays but this was a nightmare. It only lacked bugs to top off the experience.

Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
1  Thank tawnirn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this reviewResponded July 1, 2017

We are truly sorry your experience with us was less than positive. We are disappointed to know you were not pleased with our beds and the cleanliness issues you encountered with our elevators. Your feedback will be shared with our engineering and housekeeping team to take corrective actions. We hope you will consider giving us another chance to provide with a much better stay you deserve.

Sincerely,
General Manager

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Reviewed June 27, 2017

Staying here was "okay". Staff was great. Unfortunately, I can't say the same for the room. The room was dingy. It smelled like feet and we had to keep the AC/fan running just to the smell down. I felt the countertops were dirty. We wiped it down with our baby's wet wipes to feel more comfortable. The chairs at the desk were soiled with white stains. The place seems renovated outside, but it isn't reflected inside. The laundry room was convenient and somewhat clean. It was open 24/7, so that was good. This place has a lot of potential. The location was great. Walking distance from the MAC theater, restaraunts, and Starbucks. It's also within 15 -20 mins from malls/outlets and Disneyland.

Date of stay: June 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank elcr84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this reviewResponded June 28, 2017

Thank you for reviewing your stay. We are glad you and your family liked our ideal location and attentive service. However, we are sorry for the cleanliness issues you experienced in your room. I have shared your concerns with my housekeeping team to ensure this is not repeated. We appreciate your feedback and hope to welcome you back soon.

Sincerely,
General Manager

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Reviewed June 25, 2017

This was the dump ... do not stay here! The room was dirty, there was actually NO breakfast, just empty coffee pot, old muffins and oat bars ... stayed 3 nights and never cleaned the room, gave out towels, one tiny bar of soap, bathtub water dripped all the time, fridge dirty fingerprints and last person's personal items left in drawers ... the security guard only played on his smart phone and never looked out for guests or opened the door! YUCK

Date of stay: June 2017
  • Trip type: Traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Julie G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this reviewResponded June 26, 2017

Julie, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We would like to inform you that towels along with any toiletries are always available at the front desk and its' complimentary. If we did not communicate this properly at check-in, please accept our apologies. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback.

Sincerely,
General Manager

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Reviewed June 23, 2017

The room could've been a little bit cleaner the staff was really nice I didn't like the fact that there was no free breakfast and location wasn't bad but we had a view of homeless people outside of our window and it was a little bit of a turn off. I do like the hotel for the fact that I was affordable and easy to check in

Date of stay: June 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 758rener
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this reviewResponded June 24, 2017

Thank you being our guest. We are happy to know your overall stay was satisfactory and that you found us to be a good value. However, we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. Your concern will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks for your feedback, and we hope you will give us the opportunity to host you on your next visit to our area.

Sincerely,
General Manager

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