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“Exceptional. Professional Management”

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Extended Stay America - Orange County - Katella Ave.
Ranked #10 of 15 Hotels in Orange
Level 5 Contributor
54 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Exceptional. Professional Management”
Reviewed April 1, 2013

I have to give credit where credit is due. The hotel manager Nidhi does an exceptional job. She is educated and demonstrates it by her professional management.

Staff too is simply outstanding. Mina, the front desk agent, is very pleasant and has excellent customer service skills!

The hotel is is very clean. The price also includes breakfast, of which is comparable to some major suite chains but this hotel is more cost effective. And once again, when one includes the manager Nidhi's management, the place is hard to beat. I would rate this hotel the top in the city of Orange when the totality of factors are evaluated, ie cost, management, breakfast, staff attitude etc.

An extra perk is that the theatres are within the same parking area, as well as dining establishments - both fine dining and casual dining. The Honda Center is walking distance and the Anaheim stadium is just 5 minutes away (one can walk it).

This hotel is hard to beat!

.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hernandezmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, Manager at Extended Stay America - Orange County - Katella Ave., responded to this review, April 4, 2013
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays. Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels location.
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179 reviews from our community

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    47
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Warsaw, Oh
Level 4 Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 15, 2013

I stayed here for over a month around Feb 2013. The good: The staff is friendly. There are a couple restaurants within walking distance. The bad: The property was advertised as newly renovated but the furniture was in pretty bad shape. My vehicle was burglarized in the parking lot. I surprised a prostitute in the stairwell one morning.....Not my first choice when staying in this area.

Room Tip: Stay on the backside of the building. The front parking lot is a circus on weekends and during event...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank neverhome75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, Manager at Extended Stay America - Orange County - Katella Ave., responded to this review, March 18, 2013
Thank you for taking the time to write a review of your stay. The issues you described are not acceptable, and I sincerely apologize for your experience. I appreciate you bringing this to our attention. Once again I am so sorry to hear that your stay was not that great. If you have any additional feedback, please reach out to me at org@extendedstay.com. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
Reviewed March 11, 2013

In few words it is home away from home. I recommend it for people who are looking for a place where they can cook their own food. Front desk staff is really good and responsive. I like to stay here if go to this place in future.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mahesh8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, Manager at Extended Stay America - Orange County - Katella Ave., responded to this review, March 13, 2013
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Orange County - Katella Ave. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays. Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to contact me at org@extendedstay.com for your future stays here or at any other Extended Stay Hotels location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed March 10, 2013

Stayed here for about 2 months and had a great experience. The room was cozy, amenities were provided and made it feel that I was in an apartment, not a hotel. I like that I could cook and feel at home. The staff was extremely friendly and even greeted me by name...made me feel very welcome. I would recommend staying here to anyone! Great location, close to many restaurants and movie theater, and safe area. Very happy with my experience and will definitely stay again in the future!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ebalien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, Manager at Extended Stay America - Orange County - Katella Ave., responded to this review, March 13, 2013
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Orange County – Katella. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels got to be the largest extended stay lodging brand in North America. It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels at org@extendedstay.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 25, 2013

Nice rooms in good location near the Honda Center and just a short distance from the Anaheim Stadium. Staff are excellent- friendly and competent. Primary negative is the somewhat limited television channel selection

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mhinsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, Manager at Extended Stay America - Orange County - Katella Ave., responded to this review, February 27, 2013
It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case! It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange
1 review
Reviewed February 22, 2013

This place is great, I have had to relocate from Nevada and have been staying here for over month. The girls are great and make my stay very accommodating. There are now painting so the hotel look nice on the outside. It close to some restaurants so I can walk to those. The room is great with a good view. Thanks Beverly for always helping me and the new girl. The manage is very nice and helps out whenever I need something.

Room Tip: 303 but I am staying there now.
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, Manager at Extended Stay America - Orange County - Katella Ave., responded to this review, February 25, 2013
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay with us was pleasant. Thank you again for your kind words about the staff. We look forward to seeing you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, California
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 26, 2012

For the past twenty years, my husband and I have spent three months in the winter in Southern California. The last twelve years have been spent at Extended Stay America on Katella. From the minute we walk up to the front desk to be greeted by name by Beverly, Mina, Sabrina or the manager, Nidi, we know we are home. Our room is "squeeky" clean, inviting, and comfortable but it is the warmth and competence of the staff along with the very reasonable rates which keep us returning each year. For an extended stay, one simply cannot find any better accommodations.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, Manager at Extended Stay America - Orange County - Katella Ave., responded to this review, January 8, 2013
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Orange County - Katella Ave. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels got to be the largest extended stay lodging brand in North America. Thank you again for your review. If we can do anything else to make your stay more enjoyable please, do not hesitate to contact me at org@extendedstay.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Orange County - Katella Ave.

Property: Extended Stay America - Orange County - Katella Ave.
Address: 1635 W Katella Ave, Orange, CA 92867-3412
Phone Number:
Location: United States > California > Orange County > Orange
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #10 of 15 Hotels in Orange
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Orange County - Katella Ave. 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Extended Stayamerica Orange County-Katella Ave Hotel Orange
Extended Stay America - Orange County - Katella Ave. CA
Extended Stay Orange

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