Somehow my reservation was made for the wrong date. Shame on me for not carefully reviewing my email confirmation as I should have. Once I learned of the mistake, I immediately called the hotel and left a message for a manager to return my call. Sandra Zuno called and was extremely warm and friendly. After a brief explanation of my mistake, without hesitation, Sandra agreed to change the date and not charge me for our "no show". Per the terms of the reservation, she could have charged me the full room rate but it is clear to me that she understands that building good customer relationships is sometimes more important. Based on how I was treated, Ayres Inn will always be my first choice when visiting my daughter at Chapman University.
Our room was very clean and the staff was very friendly and helpful. My review would have been excellent had it not been for the disappointing breakfast. For the quality of this hotel, I expected a bit more - orange juice perhaps.
- Official Description (provided by the hotel):
- Welcome to the ALO Hotel! Our boutique-inspired hotel combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. All of the luxurious guest rooms at ALO Hotel are impeccably appointed with a full suite of complimentary amenities including our signature Ayres Dream Sleeper beds, televisions, refrigerators, coffeemakers, well lit work desks and Wifi, hairdryers, curved shower rods, and hookless shower curtains. Stay in and eat at the delicious Anepalco’s Cafe, our Mexican French Fusion restaurant located right in the hotel. Just moments away, enjoy sports events at Angel Stadium and the Honda Center. If you're in need of a wardrobe update or want to catch a movie, the Outlets of Orange are a mere 3 blocks away. Looking to visit Disneyland Resort? Anaheim Resort Transit provides affordable shuttle service to the resort right from the hotel! UCI Medical Center and Chapman University are our neighbors for those visiting their students. And you'll be glad to know that John Wayne Airport is just a short drive away. At ALO Hotel, your options are endless. ... more less
- Reservation Options:
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- Also Known As:
- Ayres Inn Orange / Disneyland Hotel Orange
- Ayres Hotel Orange
- Orange Ayres Hotel
- ALO Hotel Orange, CA - Orange County