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“Great stay at the Ayres Ontario”

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Azure Hotel & Suites Ontario Airport
Ranked #3 of 41 Hotels in Ontario
Certificate of Excellence
GreenLeadersGold level
Carlsbad, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great stay at the Ayres Ontario”
4 of 5 bubbles Reviewed September 2, 2013

This is the third time I've stayed at the Ayres Ontario and each time has been a pleasant experience. The staff at the front desk is always pleasant and takes the time to answer any questions. The breakfast is always top-notch, the rooms clean and inviting and the courtyard and hotel lobby are a great place to meet guests or friends for a conversation or a drink. The happy hour is also an added plus if you are around during that time. I know I will look forward to my next year's stay at the Ayres Ontario.

  • Stayed August 2013, traveled solo
    • Value
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Helpful?
2 Thank DLV56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Azure Hotel & Suites Ontario Airport, responded to this review, September 9, 2013
Dear DLV56,

Thank you so very much for taking the time to leave a review on TripAdvisor to let others know about your experience at our hotel. We are so delighted to hear that you always have a pleasant stay each time you visit us. We are also glad to know that you enjoy the full American Breakfast Buffet and happy hour at our on-site restaurant and bar, Ayres Courtyard Grille during your visits! Thank you again and we look forward to serving you in the near future.

Sincerely,
Amy Delgadillo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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786 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
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English first
1 review
5 of 5 bubbles Reviewed August 25, 2013

I am so happy to have discovered the Ayres hotel group. I stayed in one in Redlands CA and loved everything about them. Then I stayed in the one by the airport and loved that even more. The location is perfect if you are flying from Ontario International airport. It's less than 6 minutes to the car rental return area and even closer to the terminals.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kaylaramai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NH
2 reviews
5 of 5 bubbles Reviewed August 19, 2013

As a frequent traveler I see quite a few hotels. This was my Third Ayres Hotel this week. All of them were excellent. The rooms were clean and comfortable but the stand out in all of the hotels was the staff. Excellent Customer Service across the board.

Definitely will be my first choice when I travel to the area again.

Room Tip: Great Airport Location.
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  • Stayed August 2013, traveled on business
    • Value
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Helpful?
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westminster, Colorado
1 review
5 of 5 bubbles Reviewed August 17, 2013

Excellent customer service. Amy was exceptionally accommodating by helping coordinate a rental car that allowed me to p/u & d/o at the hotel and use hotel shuttle to & from airport. Process cut down on my airport process time significantly.

  • Stayed August 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Cindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed August 16, 2013

After a long road trip this stay was exactly what we needed very beautiful hotel will recommend to every one. Location was perfect not to far Ontario Mills Mall. The best part was the bed very very comfy just what we needed :)

  • Stayed August 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank eeeya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmdale, California
1 review
5 of 5 bubbles Reviewed August 12, 2013

We have stayed at another Ayres Hotel in the past, and since is was a super nice place we figured how could we go wrong. If you are in the area I would highly recommend you stay here. The rooms were very clean, and smelled great. We had a first floor room. The pool was out side your room, and even though we didn't use it; it was nice to sit out by the patio area surrounded by nice landscape and a fountain. The dinner was pretty good, but after a long day and not in the mood to drive around looking for a place to eat, and not have to wait for a table; it work out fine. It was quiet and filling. The breakfast was simple but hot, and enough for your first meal of the day. If we are in the area again, we wouldn't think twice about staying in at the hotel. We will make a reservation at the Ayres Hotel & Suites.

Room Tip: There are more than one Ayers Hotel in the surrounding area. So make sure your reservation is at the...
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  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Azure Hotel & Suites Ontario Airport, responded to this review, September 9, 2013
Dear Joseph C.,

We are so grateful that you chose our hotel for your couples weekend! Thank you for taking the time to leave a review to let others know about your experience with us. We are delighted to see that you enjoyed the courtyard and the complimentary full American Breakfast Buffet. Thank you for choosing to dine at the Ayres Courtyard Grille as well! We hope to see you again in the near future.

Sincerely,
Amy Delgadillo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed August 7, 2013

Excellent room, very clean and comfortable. Apart from the restaurant I felt it was 5 star. It has a clean feel. The restaurant is kept very clean as well as the public bathrooms. The breakfast attendants were on top of everything even though it was very busy. Good breakfast selection.

The room smelled clean and was well laid out. Good cable channel selection. The bed was one of the more comfortable hotel beds I've stayed in. There was a nice kitchenette setup.

There were only 2 disappointments:

1) the restaurant food for dinner was subpar however, I can't say I've really ever been impressed much with any hotel food in general so it was probably average for a hotel. Below average for a good restaurant though. The bartender was great though, very nice and I had an excellent martini.

2) I had repeated trouble with the wifi. I had to call twice to their tech support, was put on hold and finally gave up on the 2nd attempt, and it never did get resolved. The message that came up on my tablet was that there was some security issue with my tablet even though I ran AVG antivirus on it twice and there was no threat. I ended up having to tether to my phone.

Apart from these issues the hotel was great. A special kudo to Kourtney at the front desk who was very sweet, patiently paid attention to my wifi complaint and also was very helpful at our check in. All of the staff seemed very good though. I would definitely stay here again although I do hope they get the wifi thing sorted out.

  • Stayed August 2013, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Azure Hotel & Suites Ontario Airport

Property: Azure Hotel & Suites Ontario Airport
Address: 1945 E Holt Blvd, Ontario, CA 91761-2116
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Ontario
#2 Family Hotel in Ontario
#2 Romantic Hotel in Ontario
#3 Best Value Hotel in Ontario
#3 Business Hotel in Ontario
Price Range (Based on Average Rates): $
Hotel Class:3 star — Azure Hotel & Suites Ontario Airport 3*
Number of rooms: 167
Official Description (provided by the hotel):
Azure Hotel & Suites Ontario Airport, formerly the Ayres Hotel & Suites, is a delightful combination of warm hospitality and modern convenience in a premier Southern California location. Whether you're here for a short business visit or a long, relaxing retreat, you'll find all of the luxurious guest rooms at Azure Hotel & Suites Ontario Airport are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well-lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast. Many of our 167 guest rooms also open to the beautiful courtyard, which offers a calming respite to the weary traveler. Azure Hotel & Suites Ontario Airport is right where you need to be in Ontario, California. Engage in some retail therapy at the Inland Empire's primary tourist attraction, the renowned Ontario Mills Mall. Conveniently located within walking distance, the Ontario Convention Center plays host to many expos and events that are of high popularity among guests. After the events stay in and relax at the fabulous Courtyard Grille, located right in the hotel! ... more   less 
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Also Known As:
Ayres Hotel And Suites Ontario Airport / Convention Center
Ayres Hotel & Suites Ontario Airport / Ontario
Ayres Hotel Ontario Airport

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