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“Friendly, Comfortable Hotel in Ontario CA”

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Azure Hotel & Suites Ontario, A Trademark Collection Hotel
Ranked #4 of 41 Hotels in Ontario
Certificate of Excellence
GreenLeadersGold level
Reviewed May 21, 2012

This is my family's second stay at this hotel. During our first stay in March, we encountered some minor problems and I had filled out the survey after that stay. Well, the Ayres family of hotels really do read those and take their guests comments and concerns seriously. I have never found that with other "chain" hotels. A special thanks to the General Manager at this hotel, Amy Delgadillo, for taking a personal interest in making sure our stay was wonderful and relaxing.

We had a suite along the courtyard and it was very spacious, clean and comfortable. We also had the breakfast buffet provided by the hotel and it was great! All the staff that we encountered (desk, housekeeping, restaurant/bar) were all very friendly and helpful; everyone is made to feel like a welcome guest.

Even though we only live about 35 miles from Ontario, we do spend the weekend out there from time to time. From now on, the Ayres Hotel & Suites Ontario Airport/Convention Center will be where my family and I will be staying every time!

  • Stayed: May 2012, traveled with family
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Thank Carole K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Azure Hotel & Suites Ontario, A Trademark Collection Hotel, responded to this reviewResponded May 30, 2012

Dear Carole -

Thank you so much for giving us the a second chance! It was an honor to be given the opportunity to provide you with a relaxing stay during this particular visit. We do take guest comments very seriously as the guest experience is important to all of us, so I will be sure to pass along your compliments to our hard working team. We would be more than pleased to welcome you for a nice staycation and look forward to your return. Thank you again for your review.

Warm regards,

Amy Delgadillo
General Manager

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742 - 748 of 852 reviews

Reviewed May 19, 2012

I picked the Ayres Hotel & Suites based upon the recommendations of Pacific Sports, who sponsored L'Etape du California on April 28, 2012, and the close proximity to the Ontario Airport. From the courtesy shuttle to/from the airport to the ease in checking in/out, my stay was more than what I had anticipated. I had read the recent reviews before arriving and found them to be fairly accurate. However, I did not hear any train or airplane noise that some had experienced in the evenings. The room and location was perfect for me, my friend, and our bikes. The complimentary breakfast buffet was perfect and much appreciated. If we come back again for this bike tour of Mt. Baldy, we will definitely choose the Ayers Hotel & Suite for our stay.

  • Stayed: April 2012, traveled with friends
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Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Azure Hotel & Suites Ontario, A Trademark Collection Hotel, responded to this reviewResponded May 30, 2012

Dear Chris -

Thank you for allowing us the opportunity to surpass your expectations. We strive to make the hotel experience a comfortable and convenient one for our guests, so it is truly wonderful to know that we have succeeded in this meeting this goal. I am pleased to know that the amenities offered were enjoyable and the location suitable to your needs. We were proud to host so many for L'Etape and hope to have the chance to welcome you again very soon.

Many thanks,

Amy Delgadillo
General Manager

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Reviewed May 16, 2012

I recently stayed one night and thoroughly enjoyed the stay. The rooms are well appointed and the beds extremely comfortable with soft sheets and great pillows too. The front desk staff was very friendly and professional. The morning breakfast buffet was above average and the fountain courtyard was right outside with tables or you could eat inside. The room was quiet and the lobby is very inviting with comfortable sofas, chairs and a gas fireplace. I definitely recommend this hotel to anyone traveling to the Ontario, CA area.

  • Stayed: May 2012, traveled with family
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Thank Pamila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Azure Hotel & Suites Ontario, A Trademark Collection Hotel, responded to this reviewResponded May 30, 2012

Dear Pamila -

Thank you for taking the time to share your experience with fellow travelers. What a treat to know that everything from the inviting lobby to the bedding in our guestrooms to the complimentary full American breakfast lent themselves to such a remarkable hotel visit. Nothing pleases us more than to know a guest has left our hotel fully satisfied and ready to recommend our property, so we greatly appreciate your endorsement. We look forward to your return.

Warm regards,

Amy Delgadillo
General Manager

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Reviewed May 15, 2012

A fairly large hotel, With wide, thick carpeted, quiet hallways. If your room is far from the front desk, you might have to do some walking. The a.c. made a slight noise when it cycled on/off. These are the only negatives. Otherwise, it's low price & plush rooms make it a fantastic value.

Room Tip: My room was very quiet. With 2 queen beds it was very large. the price was practically free.
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  • Stayed: April 2012, traveled with friends
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Thank Josh d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Azure Hotel & Suites Ontario, A Trademark Collection Hotel, responded to this reviewResponded May 30, 2012

Dear Josh -

We appreciate your very kind review. Our property is a full service boutique hotel featuring 167 rooms and do understand if guests may have needs restricting movement. We are always happy to accommodate a guest by moving his or her room closer to the Front Desk whenever possible. I am very pleased, though, that you found such exceptional value at our hotel and that the accommodations exceeded your expectations. Thank you again for your review and we hope to welcome you again in the future.

Sincerely,

Amy Delgadillo
General Manager

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Reviewed May 14, 2012

We recently stayed at Ayres for a wedding that was also held there. Everything from the staff to the ceremony was awesome. Friendly staff and clean rooms, it was great. The only thing i had an issue with was the air in the room. It was a bit drafty and humid (weird) and i ended up getting sick as a result of it. But it still didn't spoil my stay. I would definitely recommend this site to any of my friends. The complimentary wifi and breakfast were also another great touch!

  • Stayed: May 2012, traveled as a couple
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Thank avg103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Azure Hotel & Suites Ontario, A Trademark Collection Hotel, responded to this reviewResponded May 30, 2012

Dear Angelica -

We were so pleased to have the opportunity to welcome you during this very special event. With our large event space and catering capabilities, we host many weddings and know it is of the utmost importance to the wedding party that each of their guests is treated to a comfortable hotel experience. I am so pleased we were able to provide this for you. I do apologize for any issue with the air in the room and will take this under advisement to discuss with our corporate team. We hope to have the opportunity to welcome you to Ayres Hotel & Suites Ontario Convention Center again.

Many thanks,

Amy Delgadillo
General Manager

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Reviewed May 12, 2012

Clean and well maintained hotel. Nice pool area. Only con is the ac in the room was super loud, but overall it's a good hotel. They also offer free breakfast which is a great plus! The staff were very friendly!

  • Stayed: May 2012, traveled with friends
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Thank faby99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Azure Hotel & Suites Ontario, A Trademark Collection Hotel, responded to this reviewResponded May 30, 2012

Dear Faby99 -

We were so pleased to be given the chance to welcome you to our hotel. We strive very hard to provide the ultimate in cleanliness and friendly, accommodating service, so it is wonderful to know that you found each of these things so favorable. I do apologize if the A/C in the room was not conducive to a restful stay. We want to ensure our guests experience nothing but the most comfortable conditions, so please know that your comments have been shared with our Maintenance Team in case this happens to be a particular issue with your specific room. We appreciate you taking the time to review our hotel and hope to welcome you again soon.

Safe travels,

Amy Delgadillo
General Manager

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Reviewed May 10, 2012

I attended the Ayres Hotel for a business conference this week. This was the second time we have had our meeting here because of the excellent staff service with all of the amenities needed to have a one stop shop property. The rooms are very nice and kept clean to my standards. I would definitly reccomend this property to friends and family as well!

  • Stayed: May 2012, traveled on business
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Thank SergioPicazo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Azure Hotel & Suites Ontario, A Trademark Collection Hotel, responded to this reviewResponded May 30, 2012

Dear SergioPicazo -

It was wonderful having the opportunity to welcome you. Thank you for taking the time to review our hotel on TripAdvisor. We do have a wonderful team of people that assist in planning and executing meetings at the hotel, so I am thrilled they have been able to provide you with such consistently excellent service. I am also pleased to hear that you found the cleanliness of the hotel and offered amenities up to par. A guest recommendation is the highest honor a hotel can achieve and we look forward to welcoming you or your family and friends on a future occasion.

Regards,

Amy Delgadillo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Azure Hotel & Suites Ontario, A Trademark Collection Hotel

Address: 1945 E Holt Blvd, Ontario, CA 91761-2116 (Formerly Azure Hotel & Suites Ontario Airport)
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Ontario
#2 Family Hotel in Ontario
#2 Green Hotel in Ontario
#2 Romantic Hotel in Ontario
#3 Business Hotel in Ontario
Price Range: $84 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Azure Hotel & Suites Ontario, A Trademark Collection Hotel 3*
Number of rooms: 167
Official Description (provided by the hotel):
Azure Hotel & Suites Ontario Airport, formerly the Ayres Hotel & Suites, is a delightful combination of warm hospitality and modern convenience in a premier Southern California location. Whether you're here for a short business visit or a long, relaxing retreat, you'll find all of the luxurious guest rooms at Azure Hotel & Suites Ontario Airport are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well-lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast. Many of our 167 guest rooms also open to the beautiful courtyard, which offers a calming respite to the weary traveler. Azure Hotel & Suites Ontario Airport is right where you need to be in Ontario, California. Engage in some retail therapy at the Inland Empire's primary tourist attraction, the renowned Ontario Mills Mall. Conveniently located within walking distance, the Ontario Convention Center plays host to many expos and events that are of high popularity among guests. After the events stay in and relax at the fabulous Courtyard Grille, located right in the hotel! ... more   less 
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Also Known As:
Ayres Hotel & Suites Ontario Airport / Ontario
Ayres Hotel And Suites Ontario Airport / Convention Center
Ayres Hotel Ontario Airport

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