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“Christina and Isabel rock.”

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Red Roof Inn Ontario Airport
Ranked #30 of 41 Hotels in Ontario
Reviewed June 4, 2014

The rooms are neat, clean, and near by restaurants, Christina is a good driver on the shuttle bus and Isabel always has a smile on her face and cheerful. Keep up the good work ladies! What else can I say about this place I would return!

  • Stayed: June 2014, traveled on business
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2  Thank Larry E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Red Roof Inn Ontario Airport, responded to this reviewResponded June 9, 2014

Thank you for taking a minute out of your busy schedule to provide us and future guests with your feedback. We are happy to hear that our team members shined for you during your stay and we are even happier when we know you are going to be coming back to stay at our Ontario property when visiting the area. We hope you were able to enjoy our free breakfast, Wi-Fi and parking and we will be waiting for your next stay at Red Roof Inn Ontario.

Sincerely,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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124 - 130 of 313 reviews

Reviewed May 30, 2014

I stayed here one night recently to catch a very early flight out of Ontario airport. It is located close to the airport in theory but because of the railroad in between it's not actually that easy to get there. I dropped my rental car off the night before because the rental car return didn't open early enough in the morning before my flight. I decided to walk back to the hotel which didn't look that far on the map but ended up taking 45 minutes of wandering through parking lots and hedge rows and sprinting across multiple lanes of traffic on the service road with no sidewalks or crossings. So if you need to do the same try to arrange a taxi or shuttle ride instead. As for the hotel itself it looks OK from the outside, but the inside looked a bit old and worn down. The room was very basic, with a window facing the railroad tracks and the airport. The room rate was not expensive in the end, so you get what you paid for more or less. If I had to stay in that area again I would probably try one of the other places near the airport even if it cost a bit more. The staff was helpful but the check-in area looked more like a u-haul rental counter than a hotel.

  • Stayed: May 2014, traveled on business
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Thank KristinMiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Red Roof Inn Ontario Airport, responded to this reviewResponded June 2, 2014

Thank you for taking the time to provide us with your experience at Red Roof Inn Ontario. Please know that we do offer free shuttle service to all our guest here at the Red Roof. By only giving us a call one of our highly trained shuttle drivers could have picked you up for the rental store, and your 45-minute walk could have been prevented. Please know that we also offer all our guest free Wi-Fi, parking and continental breakfast. We also have a twenty four hour front desk at your service. Again, thank you for taking a moment to provide us with your feedback. We hope that on your next trip to Ontario, you can stay with us and we will gladly have our shuttle driver pick you up.

Kindly,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

Great motel.
From the shuttle driver Jesus, to the front desk Isabel, and even breakfast with Patty, everything is professional, and top notch. I've stayed here several times now, and plan to stay here in the future. What has amazed me the most is that over the past 6 months Jesus has remembered my name, I know the guy has to deal with hundreds of different people a day, but he still treats each person like they are important to him. Hopefully management recognizes him for the asset that he is.

Room Tip: Streetside is quieter than staying in the back of the motel, and the 3rd floor is recently renovated...
See more room tips
  • Stayed: May 2014, traveled on business
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1  Thank Brad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Red Roof Inn Ontario Airport, responded to this reviewResponded June 2, 2014

Thank you for providing us with your first TripAdvisor review and for making it a five-star review! We are glad to hear that overall our entire team shined for you during your stay. Please know that here at Red Roof Inn Ontario, we offer all our guests free Wi-Fi, parking and continental breakfast. We also have shuttle service that can gladly take you from and to the airport. We hope that due to the great service that our team members have provided for you, you will come back and stay with us again.

Sincerely,
Guest Relations Manager

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Reviewed May 22, 2014

My last stay at this hotel I had a problem with Alicia being late for the driver pick ups.Jesus on the other hand is always on time and has a great attitude.hes always on times n also answers anything u got to ask. He'll sell the hotel to u before u even there.

  • Stayed: May 2014
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Thank whoknowswhy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Red Roof Inn Ontario Airport, responded to this reviewResponded May 26, 2014

Thank you for the wonderful compliments you have regarding our shuttle bus driver. I will let him know of your comments, and will give him praise for all the hard work he does with every person he picks up from the airport and drops off at the airport. We do hope that you were able to relax in our spacious and clean rooms, as well as enjoyed our complimentary breakfast, and Wi-Fi service we offer. We look forward to your next stay at Red Roof Inn Ontario.

Sincerely,
Guest Relations Manager

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Reviewed May 19, 2014

Every time I come to red roof inn Jesus is always courteous, friendly and on time. He always remembers me and helps out as often and to the best of his abilities he goes above and beyond.i wouldn't want any other driver then him he's always safe n makes sure we have a good day

  • Stayed: May 2014
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Thank Jfennell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Red Roof Inn Ontario Airport, responded to this reviewResponded May 26, 2014

Thank you for mentioning one of our valued guest by name. It brings us such a great joy to know that due to the great customer service that was provided by our shuttle driver, you as a valued guest were able to remember his name. By remembering and stating his name, it means that an amazing service was rendered. Again, thank you for the wonderful comments and we hope to see you again on your next visit to the Ontario airport area.

Sincerely,
Guest Relations Manager

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Reviewed May 18, 2014 via mobile

Just want to say thank you for having a professional driver. Jesus the van driver, went above and beyond with A1 customer service. Very polite, drove very professional, answered question and was very knowledgebase of the area..
Thank You
Derrick v Kuykendall Sr.

Stayed: April 2014, traveled on business
Thank Derrick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Red Roof Inn Ontario Airport, responded to this reviewResponded May 19, 2014

Thank you for taking a moment of your time to provide us and future travelers as yourself with your experience at Red Roof Ontario. We are happy to hear that our driver went above and beyond to provide an excellent service for you during your stay. We hope you were able to enjoy our free complimentary breakfast, Wi-Fi, and parking. As you were able to see, all our rooms are always kept clean and are also very spacious. We hope you will be able to continue staying with us on future trips to the Ontario area.

Sincerely,
Guest Relations Manager

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Reviewed May 17, 2014

Great driving jesus always on time always answering our questions n i thank u for that jesus. He is a outstanding worker i see him here all day i ask him if he lives there n just said it looks like it.also thanks patricia for the great breakfest.n thanks to norma for the great cleaness of the room.

  • Stayed: May 2014
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Thank bigandnastie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Red Roof Inn Ontario Airport, responded to this reviewResponded May 19, 2014

Thank you for the amazing review you have on our hotel and team members. As you were able to see all our team members are highly trained at providing all our guest with the absolute best customer service. Please know that here at Red Roof Inn Ontario we also offer all our guests with free Wi-Fi, parking and as you mentioned free continental breakfast. As always we will be waiting for your next trip to the Ontario area.

Sincerely,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Ontario Airport

Address: 1818 E Holt Blvd, Ontario, CA 91761-2112
Location: United States > California > Ontario
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 41 Hotels in Ontario
Price Range: $73 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Ontario Airport 2*
Number of rooms: 107
Official Description (provided by the hotel):
The newly-remodeled ,100% non-smoking Red Roof Ontario Airport is only 2 blocks from Ontario Convention Center and just minutes from downtown Ontario, Ontario Mills Mega Mall and Epicenter Stadium. Located at the entrance to the Ontario Airport, our hotel is also near Victoria Gardens, California Speedway, Pomona Fairplex and Hyundai Pavilion. Conveniently close to many great restaurants, and it’s just 45 minutes from ski resorts, casinos, Disneyland and more! Red Roof Ontario Airport has been beautifully remodeled and is non-smoking! We feature free WiFi, an outdoor unheated pool, outdoor hot tub, a conference room and a coin laundry facility, elevator, and interior corridors. All rooms offer a microwave and mini-refrigerator, hair dryer, iron and ironing board. Experience our complimentary coffeehouse-style coffee and tea in the lobby. Red Roof's new Order Inn program, where guests can order delicious food for in-room delivery is available. One well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn Ontario Airport Hotel Ontario
Ontario Red Roof Inn

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