I checked in Friday night of Memorial Day Weekend for a one night stay. The next morning I had the intention of showering only to find that I couldn't turn the shower on because the faucet knob wasn't even attached. Went downstairs to see if someone could take care of it at around 8:30 and was told by Ana at the front desk that maintenance wouldn't get around to fixing anything until 9:00 am which was by the time I had to leave. There were no other rooms available to shower in as they were fully booked. She made a call and said we could expect maintenance to arrive to fix the shower within fifteen minutes. That didn't happen. Went downstairs to let Ana know and she said we could get a discount, but I already had a discount applied from booking online, so she wasn't able to apply another discount without authorization. The only person who had that authorization was the general manager, who wasn't even there, and wouldn't be in till the following Monday. It's now Tuesday and I've called but have yet to speak directly to the manager. Highly doubt I will be staying here again.
- Official Description (provided by the hotel):
- The newly-remodeled ,100% non-smoking Red Roof Ontario Airport is only 2 blocks from Ontario Convention Center and just minutes from downtown Ontario, Ontario Mills Mega Mall and Epicenter Stadium. Located at the entrance to the Ontario Airport, our hotel is also near Victoria Gardens, California Speedway, Pomona Fairplex and Hyundai Pavilion. Conveniently close to many great restaurants, and it’s just 45 minutes from ski resorts, casinos, Disneyland and more! Red Roof Ontario Airport has been beautifully remodeled and is non-smoking! We feature free WiFi, an outdoor unheated pool, outdoor hot tub, a conference room and a coin laundry facility, elevator, and interior corridors. All rooms offer a microwave and mini-refrigerator, hair dryer, iron and ironing board. Experience our complimentary coffeehouse-style coffee and tea in the lobby. Red Roof's new Order Inn program, where guests can order delicious food for in-room delivery is available. One well-behaved family pet per room is welcome. ... more less
- Reservation Options:
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- Also Known As:
- Red Roof Inn Ontario Airport Hotel Ontario
- Ontario Red Roof Inn