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“Loving the complimentary shuttle service!”

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Hyatt Place Ontario / Rancho Cucamonga
Ranked #3 of 41 Hotels in Ontario
Certificate of Excellence
Reviewed December 18, 2012

As a traveler who goes through the effort of going through public transportation (especially in Southern California!) the Hyatt Place's complimentary local shuttle service is a godsend! Managed to get picked up from the Metrolink station in Rancho Cucamonga (which has more frequent service from Los Angeles on the San Bernadino Line than the East Ontario station with the Riverside Line, keep note!) and dropped off the following morning at Ontario Airport.

With that in mind, the hotel itself is what I typically expect from a Hyatt Place, which isn't a bad thing! Free wi-fi, free breakfast, well-appointed rooms (compared to it's peers in the same category!), a 24 hour Gallery Menu to help with wee hour hunger pangs (another great feature of the brand as even some of the full service Hyatts don't offer anything much after hours aside from vending machine soda!) combined with it's location in the Ontario Mills mall which opens up more dining options along with some shopping in between!

The staff were also pleasant to work with no matter how late at night or early in the morning! From the shuttle driver to the front desk agents (and sometimes the same person doing both!), everyone managed to fulfill my requests whenever they came up. Will look forward to staying here again when in the area!

  • Stayed: December 2012, traveled solo
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Thank chasingtheskies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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408 - 414 of 565 reviews

Reviewed December 16, 2012

I stayed the night for a Womens Retreat on Nov. 30. Eric and the remainder of staff were Professional and Kind. The whole team went out of their way to secure customer satisfaction. I will return again... Tanisha

  • Stayed: November 2012
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Thank tanisha62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

I stayed overnight for a women's retreat at the end of November.

You would think, looking at it from the outside that the Hyatt Place Ontario doesn't have too much too offer. You would be very wrong. Beside having a pool and gym (granted they are small...it's a small hotel) the rooms are beautiful! Just across the parking lot from the mall and walking distance to food places this is a very convenient and luxurious place to stay. I wished there was a little gift shop or something, but I suppose being so close to the mall that isn't really necessary. The staff were amazing, friendly and accommodating.

Nice spot for a weekend getaway with the hubby.

  • Stayed: November 2012, traveled with friends
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Thank Ginger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2012

Lisa asked if I would comment on her ciustomer service and performance, and I'm glad to.
She, like all the staff at this hotel are always very helpful and pleasant to me. She always greets me with a big smile and wants to know if there is anything she can do for me. If I have any questions or need help with something, she and her fellow staff always provide me with wonderful service. I get the feeling that they are doing this not because its there job but they honestly want to insure that my stay is perfect.
Lisa is well spoken and has a great customer service attitude.
I stay her almost every week and while there are a number of hotels in the area with similar rates I always book here because of the staff and how I am treated.
Regards
Jerry Eich

Room Tip: While being adjacent to the freeway there really isn't any traffic noise problems
See more room tips
  • Stayed: December 2012, traveled on business
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Thank Jerry E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2012

As a frequent traveler and having the experience of many luxury hotels, I was extremely pleased with the Hyatt place, from the warmth greeting of the staff. Especially Lisa at checkin being so accomdating and the gentleman working the restaurant area. I believe.his name is Emerson I appreciate great customer service, and Hyatt place truly knows the meaning of that. You feel welcomed even from the houskeepers.
Thank u! Great stay for a great price!

  • Stayed: November 2012
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Thank shoelover02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2012

Good:
1. clean
2. good internet connection
3. friendly staff
4. good breakfast (and it's free!)
5. huge room (if you compare to budget hotel in Asia)
6. next to the mall

Was recommended by friend and he was 100% right, just the kind of hotel I need. I Will definitely come back again to this hotel or using the same brand whenever I travel to US. Well done Hyatt!

  • Stayed: November 2012, traveled on business
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Thank Joe3428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012

We were very taken with Eric and Jackie on the Staff. Apparently there is an ethic where all staff are "Gallery Hosts" What this means is that (believe it or not) everyone knows all the positons meaning every staff member can check you in, drive the shuttle, tend bar or even cook your dinner!

This affords guest the opportunity to interact with a true "team" of hospitality professionals.

We did not try the evening food, bu the wine and beer selections were good options. The breakfast was also surprisingly appealing with fresh ham, egg and cheese macmuffins featured.

As far as the product, our suite was large and comfortable. Only issue was grout cleanliness in shower which is a tough challenge with so much nice tile. Unfortunate that ptac unit is right next to the bed humming and blowing air, but that was unavoidable.

I think the hotel is worthy of higher rates and less participation with the online travel agents such as Orbitz. Perhaps the high Tripadvisor ratings will engender confidence. We would recommend.

  • Stayed: November 2012, traveled as a couple
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1  Thank westlakeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Ontario / Rancho Cucamonga

Address: 4760 Mills Cir, Ontario, CA 91764-5223
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Ontario
#7 Family Hotel in Ontario
#8 Business Hotel in Ontario
Price Range: $126 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Ontario / Rancho Cucamonga 3*
Number of rooms: 127
Official Description (provided by the hotel):
Our Hyatt Place hotel combines style, innovation and convenience to create a seamless stay with modern comforts, such as free Wi-Fi and remote printing everywhere, access to entrees and snacks around the clock, roomy rooms with plenty of space to work and relax, and a 24/7 Gallery Market and Coffee to Cocktails Bar to gather over food & libations. Our close proximity to Ontario Mills Mall, the Ontario Convention Center and LA/Ontario Int'l Airport make us a perfect fit for family, leisure and business travelers. Not to mention our spacious rooms, furnished with a Cozy Corner sleeper sofa, 42" HDTV and Hyatt Plug Panel, allow professional and personal lives to flawlessly overlap. Check out the free a.m. Kitchen Skillet™ in the morning, take a dip in the pool and break a sweat in our fitness center. Go ahead, get your comfy on - it's the Southern California way. ... more   less 
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Also Known As:
Hyatt Place Ontario / Rancho Cucamonga Hotel Ontario
Hyatt Ontario Mills
Ontario Hyatt

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