The rooms were relatively spacious but were definitely not a suite. Were initially placed in a handicap accessible room which was not as spacious due to using extra space in the bathroom to make it all wheelchair accessible. Requested and received another room which was much spacious and better laid out. Breakfast was good and plentiful. Staff courteous and helpful. Internet was secure to the hotel.
CandlewoodSuites
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HIExpress.com
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For an overnight stay while traveling it was a good. Room was large with a kitchen area which was nice but no food from the breakfast area was allowed to be taken to the room. I assume the hotel is rectifying a past issue as I had to go beck to my room to get my breakfast voucher before I could see what items they had prepared.
Hotel was older, shower had mold. Walls are extremely thin and I could hear snoring and talking through the walls. Guests knocked twice on our door, one looking for her husband at 230am. Reported broken blow dryer twice to the front desk, never received a new one. Left with wet hair and tired from the horrible stay.
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort
Had to stay in this facility for a few nights. Located need Ontario Mills. Part of the overseas investment in our future International Airport Zone in Ontario, CA. Not so good on customer services. Good free breakfast in the morning one of the better ones in the area.
I am a business traveler and have stayed in many hotels. This it the first time I have been compelled to write an unfavorable review because the management was literally unresponsive to a discussion about the issues I encountered at the BW Ontario facility on Shelby. My room, faced the freeway and smelled of marijuana but the receptionist gladly moved me. The second room was good but bath stall had hair in it. All in all, the room itself was okay. Here are the problems I encountered: The hotel advertises it has a restaurant and bar but both are closed for renovations which was not posted on the website. There are no eating establishments close by and the safety of the area is slightly questionable. There is also supposed to be a hot tub which I normally enjoy, but that was closed too. The elevator was not working, so I had to schlep all of my luggage upstairs. I needed to do a load of laundry and asked for quarters at the front desk and was told they had none for their coin operated machines. Okay, so these are just annoyances so far. Day 2: Picked up a cup of coffee in the lobby at around 0630....cold as can be. I go to my meetings for the day and return around 4PM and the room had not been cleaned. I advise the receptionist then went to the front counter to ask for a manager to talk about the problems. I was told she would be right with me. Not only did a manager NOT come to see me, it took nearly an hour for housekeeping to just bring me shampoo and towels....no offer to clean the room, no manager to talk to... nothing. This whole fiasco could have been mitigated with a quick conversation and maybe an apology but this BW site does not seem to value the customer so I wanted to write a warning for others. Hopefully, this BW hotel gets its stuff together and the management realizes there are other options for consumers. I do have to say that the BW near the convention center in Long Beach was OUTSTANDING (I had to stay there for a few nights on the same trip).
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
My friend and I specifically booked a suite for the larger jet tub. THERE WAS NO HOT WATER. All we wanted was a nice soak and hot shower before our 6 hour drive to Sac. I complained to the desk and they said I had to go through Priceline. The Hotel stonewalled Priceline until they gave up. 2 months later I am out the $150 and I bet there still is no hot water. I will never book through Priceline again and I will NEVER stay at a Best Western again. I would rather sleep in my car
