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Best Western Plus InnSuites Ontario Airport E Hotel & Suites
Ranked #14 of 41 Hotels in Ontario
A TripAdvisor Member
L.A.
2071
Reviewed October 25, 2005

The staff was nice but my room stank

  • Stayed: July 2005
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    • Cleanliness
    • Service
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602 - 608 of 620 reviews

Reviewed July 20, 2005

We stayed at the Best Western Innsuites near the Airport for 7 nights in July while our child attended a soccer camp in Claremont. We got a great extended stay deal through their website for $55.71 (not including tax) nightly for a suite. Upon arrival, the young woman at the front desk was very nice and our check-in was handled quickly. I noticed how nice the lobby looked and that they had hot coffee available for the guests. Our suite was on the 3rd floor and from where we parked, there was an elevator readily available. The room had 2 queen beds and a sofa sleeper and was quite spacious. There was also a small refrigerator, microwave, sink, and coffeemaker in the room. The only problem was the television did not have good reception and only received a few clear channels, HBO not being one of them. (Since this was the only premium channel available, this was a big minus for my husband who works in the cable television industry!) The breakfast buffet the next day was very good and included scrambled eggs, potatoes, toast, fresh fruit, yogurt, make-your-own waffles, cold cereals, coffee, and juices. Bacon is included during week days only. The servers went table to table announcing when the food would be put away. Because of our bad television reception, we were moved to a 1st floor room the next day where we got a somewhat clearer picture. The maintenance man, Jose, even went as far to switch out our television set so we could hook up our portable DVD player and watch our own movies! Near the check-in desk, there is a room with 2 computers and a printer for guest use. Our children were able to email their friends and we were able to access Mapquest for directions we needed to other areas of town. Very handy! There is a small exercise room with an exercise bike, treadmill, stairstepper and a weightlifting machine. Our children happily spent most of their time in the pool and towels were always provided. They also liked the free sodas given during happy hour each evening. There is a barbeque near the pool for guests to use and I noticed it was kept very clean. The jacuzzi is also nice and is apart from the pool area. The cleaning staff was very efficient and always restocked our towels and toiletries. They do tend to make quite a bit of noise in the morning though as they prepare to work but aside from that, we had a good nights rest on the comfortable beds. Mills Mall is about a 5 minute drive East of the hotel and there's an affordable pizza place which serves great food called Joey's about 5 minutes away to the West on Archibauld Road. The location of this hotel is great near lots of restaraunts, a fire station across the street, movie theatres and shopping at Mills Mall and only a minute from I-10. But we never were able to find a major grocery store nearby. There is a Walmart about 10 minutes away to the East on Foothills Road and another one headed West on Foothills towards Claremont. Our room was very clean, the staff was considerate and the breakfast was good - so overall, I would stay at this family-friendly hotel again if ever in the Ontario area.

1  Thank Iluvehotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Prescott, AZ
316
Reviewed March 24, 2004

We just returned from our trip to Ontario, CA and stayed in an executive jacuzzi suite at the Holiday Inn. This 2 room suite was perfect for myself, my husband, and daughter. It was spacious and clean. The television stations that were offered were very few. It would have been alright, if they offered at least one children's station, like Disney. The staff was very friendly and helpful. The free breakfast was adequate, though selections were very limited. They were often out of things during our stay. And on our last day, there was lipstick on my husband's coffee cup. Other than that, though, we thouroughly enjoyed our stay. The jacuzzi was totally relaxing after a long day, and will definately be returning.

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Reviewed April 29, 2017 via mobile
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Stayed: April 2017, traveled on business
Thank Peter2306
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POSADADHS, Manager at Best Western Plus InnSuites Ontario Airport E Hotel & Suites, responded to this reviewResponded May 1, 2017

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Reviewed January 14, 2017 via mobile
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Stayed: January 2017, traveled on business
Thank Tjeerd v
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POSADADHS, Manager at Best Western Plus InnSuites Ontario Airport E Hotel & Suites, responded to this reviewResponded January 17, 2017
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Reviewed November 16, 2016
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Room Tip: non ho notato particolari diversità fra le stanze.
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  • Stayed: September 2016, traveled as a couple
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Thank firelli2014
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POSADADHS, Manager at Best Western Plus InnSuites Ontario Airport E Hotel & Suites, responded to this reviewResponded November 17, 2016

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Reviewed September 17, 2016
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Stayed: October 2015, traveled with family
Thank ぽむぽむぷりりん
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POSADADHS, Manager at Best Western Plus InnSuites Ontario Airport E Hotel & Suites, responded to this reviewResponded September 19, 2016

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Additional Information about Best Western Plus InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby St, Ontario, CA 91764-4873
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 41 Hotels in Ontario
Price Range: $88 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
Official Description (provided by the hotel):
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Ontario
Ontario Best Western

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