I am a person that is fair and really was torn whether I should write a review of this property, but I was so disappointed over the last 6 days that I just had to share my experiences and honest review. The staff is nice. The breakfast daily was very good but the menu does not change, but was good. The property is Ok for maybe one or two nights, I see and have experienced that their renovating. I had gnats in my room daily and also in the lobby area. I even stopped getting the room serviced so that the door could stay closed and keep the new gnats out, I burned citronella candles nightly. The first 3 nights they renovated the sleeping room next to me until 10:30pm. Each time I opened the door they would say, "Oh we will be done soon." I called the front desk to discuss and share the issue and asked for the manager and was transferred to his voice mail. When the line rang and rang, it went back to the front desk and I was told that, "the voice mails are full and you cannot leave messages." I really did not have time to enjoy this hotel experience. I was on total alert 90% of the time. I’m sure others have enjoyed their stay, but unfortunately I did not have that privilege. I am happy to say that I am checking out tomorrow after 7 days and have reservations at another Ontario, CA hotel that I feel is better for me.
- Official Description (provided by the hotel):
- Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more less
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- Also Known As:
- Best Western Plus Innsuites Airpark Ontario Hotel Ontario
- Best Western Plus Innsuites Airpark Ontario Hotel And Suites
- Best Western Ontario
- Ontario Best Western