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Best Western Plus InnSuites Ontario Airport E Hotel & Suites
Ranked #14 of 41 Hotels in Ontario
Reviewed September 24, 2011

It was great, convenient to shopping, restaurants, it was everything we were loking for. We had a week off & we went on priceline.com & got the room for 45.00 a night, & we stayed 7 nights. We travel all around the world remodeling Lowes, JoAnn fabrics, Walmart, so if we aer lucky to have a week off , we want to be able to do what we want to, so its nice to be in a hotel that offers it all. They had a hot breakfast buffet.

Room Tip: go on priceline.com
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  • Stayed: September 2011, traveled as a couple
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Thank siskare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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571 - 577 of 632 reviews

Reviewed September 23, 2011

Stayed at the Ontario Best Western Inn and Suites to go shopping and have dinner at the Bass Pro Shop near Victoria Gardens. Close drive, relaxing environment at the hotel and close to Victoria Gardens.

  • Stayed: June 2011, traveled with family
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Thank dsd1101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2011

We stayed one night. I was impressed with how clean the property was and the rooms appeared very nice. Our trouble began when we went to bed. Our air condition did not work properly and it was hot all night. It was too early in the am to call and get a room change so we stuck it out. In the morning we went to get in the shower and the knob broke of in my hand when I turned it on. I had to get dressed and ask for another room to shower in. If you need an overnight stay it's a clean hotel near the airp;ort, but its still the same old hotel on the inside.

  • Stayed: August 2011, traveled with friends
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Thank Isherbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2011

Stayed here in May on a trip to pack up our daughter from Pomona. Hotels in Ontario are less expensive than in Claremont, and we just wanted a place to crash. Was pleasantly surprised at the hotels ammenities: Bar area, pool and a good complimentary breakfast ( not just a mediocre danish and coffee). There were healthy breakfast choices. Rooms were clean, a bit small, nothing special, but fine for our purposes. Close to mall and expressway for fast commute to Claremont.

Room Tip: Use priceline.
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  • Stayed: May 2011, traveled with family
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Thank DobyCary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2011

Great stay during the 4th of July Holiday. The front desk staff, Vivian, Dantelio and Christa made our stay enjoyable. Nice clean rooms and great customer service. I would not hesitate to stay here again. The morning break feast was great. Pool and general areas of the hotel are well maintained and clean. Housekeeping provided top notch service every day. I look forward to staying again.

  • Stayed: July 2011, traveled with family
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Thank oldarmy038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwinnsuites, General Manager at Best Western Plus InnSuites Ontario Airport E Hotel & Suites, responded to this reviewResponded July 7, 2011

"THANK YOU" Oldarmy038 for the great review and visit. Our team is great and have been working very hard to exceed our guest expectations. I will share your comments with them as I see them throughout the day! Can't wait to see you again! - Art DeSautels - General Manager

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Reviewed July 5, 2011

Overall, I would not recommend this hotel for Families the following reasons: check in time is 3 p.m., we arrived at 3:30 but were told that they were fully booked and the only room left was a smoking room. There were less than 10 cars in the parking lot. We booked through Priceline. They told us to be sure we specify with Priceline to get a non-smoking room next time. Of course, Priceline says the same thing, we need to specify with the Hotel. The front desk person was apologetic and offered us an upgrade to a presidential suite for $30 more. We declined the offer. The hotel has outdoor corridors. The room itself was like a standard motel room. We had a view of the parking lot. The door had a big enough gap that I could see outside. Needless to say, we did not feel very safe. The pool was poorly maintained. It was dirty, we saw garbage, hair, dust floating in top of the pool. We had to pass by some broken furnitures which were placed by the laudry room on our way back to our room from the pool. The next morning when we checked out at 10 a.m. and again there were less than 10 cars in the parking lot. I can't understand how this hotel be rated as 3 stars on Priceline. I've recommended Priceline to frieds and family in the past but now I am really hesitate to do so anymore. I guess you really got to be careful when using Priceline as you may end up in a Motel 6 like room that's been rated as 3 stars. I think if you were a business traveller then this hotel may be acceptable for you as they do offer free breakfast, free wi fi, free parking, and free happy hour drinks. As a family travelling with 2 young children, all we care about is safety, cleaniest of the room and pool.

  • Stayed: July 2011, traveled with family
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Thank summersky0306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwinnsuites, General Manager at Best Western Plus InnSuites Ontario Airport E Hotel & Suites, responded to this reviewResponded July 7, 2011

Dear Summersky0306,

I've had the opportunity to review your comments and concerns and wish to apologize for our shortcomings towards your expecations. In reviewing other guest visits we are finding many positive comments and will review your concerns very closely to see if there is an opportunity to improve. If I may be of any further assistance or if you wish to contact me to discuss this further, feel free to call me at 909-466-9600. Thank You for your comments: Art DeSautels, Geberal Manager

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Reviewed June 14, 2011

The hotel was nicer than we expected. Welcoming entrance, lounge, bar area with free afternoon drinks at the bar. Nice free hot breakfast in the morning with many choices. Free parking. Friendly and accommodating staff. Small but clean pool area. Room was clean and comfortable. Bed was WAY better than other BW I've stayed. My only complaint is noise. We were on the bottom floor and were awaken several times by late night arrivers with roller suitcases and slamming doors. After about midnight it got quite but then our neighbors were up from about 1:30-3am talking LOUD and slamming things around. We called the front desk and heard the staff knock on their door and tell them to "shhh".
Since we had to be up at 7am the lack of sleep made for a grumpy morning. Other than that it was a good stay.

  • Stayed: May 2011, traveled with family
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Thank Darkdivine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwinnsuites, General Manager at Best Western Plus InnSuites Ontario Airport E Hotel & Suites, responded to this reviewResponded July 7, 2011

Thank You for the recent visit and glowing review. We continue to work hard to make each guest stay the best it can become. We can't wait for you to return! - Art DeSautels - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby St, Ontario, CA 91764-4873
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 41 Hotels in Ontario
Price Range: $95 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
Official Description (provided by the hotel):
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Ontario
Ontario Best Western

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