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“Ontario Conference Trip” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Ontario Airport

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DoubleTree by Hilton Hotel Ontario Airport
Ranked #6 of 41 Hotels in Ontario
Stockton,CA
Level Contributor
84 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Ontario Conference Trip”
4 of 5 stars Reviewed April 24, 2013

The hotel was nice being right next door to the Ontario Conference Center. The rooms were comfortable, clean and nicely furnished. I felt the main restaurant was a bit pricey but there are other choices in the neighborhood. They offered a shuttle to the airport which was convenient and a cost savings as I didn't need to rent a car for the short period I was in the area.

Overall a good place to stay if you are attending something at the Conference Center. Location is close to the airport. Would stay at this location again if attending something at the conference center.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank gm_traveler_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, April 26, 2013
Hello gm_traveler_13,

Thank you for your review.

Yes, we are in close proximity to the Ontario Convention Center but I would hope that you will come and stay with us again because of the exceptional customer service you received while you were our guest.

Don't wait until your next conference before you come and stay with us again. As a matter of fact, you should start planning your next trip to Ontario, California.

Thank you for your feedback.


Kind regards,

Yolanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,013 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
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English first
United States
1 review
3 of 5 stars Reviewed April 23, 2013

Rooms need to be remodeled. They are dingy with dirty ceiling tiles and have a musty smell. Not dirty per se, just old and need to be refurbished. Common areas (exercise, lobby, pool) are pretty good.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westlake Village, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 23, 2013

This is a well maintained hotel. Not cramped at all. I found the out door areas attractive and plesant to be in. Considering the location (ONT Airport), it is quiet and peaceful. Nice places to sit out doors. Good size rooms.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank weatherman123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, April 26, 2013
Hello weatherman 123,

Thank you for sharing your experience with our hotel on TripAdvisor.

Although Ontario, California may not be a destination location, the DoubleTree by Hilton Ontario is definitely the place to be.

The experience that we like to consistently provide is a resort feeling without the additional resort fees.

We look forward to your continued patronage.


Respectfully,
Yolanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port St Joe, FL, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 22, 2013

I have stayed at the Ontario airport Double Tree Hotel each time I have visited my mother. I get her a room also and make it a mini vacation. My mother and I have enjoyed each and every stay. The food is excellent the staff is wonderful.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Vida S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, April 26, 2013
Hello Vida S,

Thank you for your review.

We look forward to you and your mother having many more mini vacations at our hotel.

The DoubleTree by Hilton Ontario has everything that you need so you'll never have to think about staying anywhere else.


Sincerely,
Yolanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carson, United States
1 review
4 of 5 stars Reviewed April 18, 2013

We found that the hotel was nice and clean. Easy to find. Parking being close to the rooms was a bit of a problem. toilet within the room was stopped up, had to call for assistances. Conference room was very nice. Otherwise service was very good

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ronald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, April 19, 2013
Hello,

Thank you for your review.

I'm glad you enjoyed your conference at our hotel.

I would like to personally apologize in regards to your toilet be stopped up. However, I'm glad that our engineering department immediately rectified the issue.

We look forward to you staying with us again in the very near future.

Respectfully,

Yolanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
poway, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 18, 2013

We have stayed at this hotel a few times. The location is perfect for the Performing Arts Center. The hotel is always clean, inviting and safe. Fresh baked cookies, nice open lounge area and a coffee stand. The pool was very clean and surrounded in a tropical setting.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lourie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, April 19, 2013
Hello Performing Arts Guest,

Thank you for the stellar review.

We appreciate your continued patronage and please continue to talk us up to your friends, family and colleagues. It's greatly appreciated.


Warm Regards,
Yolanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson, Nevada
1 review
5 of 5 stars Reviewed April 17, 2013

I stay at this hotel on business very often and I am always greeted very professionally upon check in and upon passing by the front desk. Yolanda always has a smile and that's tough to do day in day out. They all make sure that I am well taken care of (Edwin, Iesha, etc.).

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, April 19, 2013
Hello James M,

Thank you for your review.

It's always a pleasure to welcome you back as one of our loyal Hilton Honors guests.

I've been told that if you give a smile, then you will always get a smile back which has proven to be true.

Again, thank you for taking time out of your busy schedule to post a review on TripAdvisor.


Warm Regards,
Yolanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Ontario Airport

Property: DoubleTree by Hilton Hotel Ontario Airport
Address: 222 N Vineyard Ave, Ontario, CA 91764-4428
Phone Number:
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Ontario
#9 Business Hotel in Ontario
#10 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Ontario Airport 3.5*
Number of rooms: 484
Official Description (provided by the hotel):
The Doubletree by Hilton Ontario Airport is Ontario's largest and most luxurious hotel. Our resort-like hotel is only five minutes from the Ontario International Airport and adjacent to the Ontario Convention Center. Hotel is centrally located just off I-10 and conveniently located near Ontario Mills Mall, Vistoria Gardens and Fontana's California Speedway. Hotel features 484 guestrooms, heated swimming pool and spa, state of the art fitness center, complimentary business center, complimentary WI-FI in the lobby, complimentary shuttle service to/from Ontario International Airport, complimentary parking, Porter's Prime Steakhouse, Citrus West, Misty's Lounge, Vineyards Lobby Bar, Starbuck's and In-room dining. ... more   less 
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Also Known As:
Doubletree Ontario
Ontario Doubletree

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