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“Thumbs up! Hands down!”

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Residence Inn Ontario Airport
Ranked #10 of 41 Hotels in Ontario
Certificate of Excellence
Denver, Colorado
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Thumbs up! Hands down!”
Reviewed February 26, 2013

The staff was great from check in to check out. They tried to accommodate (reasonable) requests. Good bonus, ample choices for breakfast and better bonus, manager's evening reception. Room was clean, bed comfortable and the full kitchen regardless of use just made one feel at home except you don't have to clean up after. Hotel was also centrally located really close to the airport and was no more than a 5 mile drive to any place I needed to go. So, Thumbs up for Quality and Hands down a Winner among other hotels in the area.

Room Tip: Choose upper level away from street to avoid heavy footsteps and road noise which make for more rest...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank helena d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review, February 28, 2013
Dear Valued Guest,

We ecstatic to hear that you had a wonderful stay at our property. I will make sure to pass along your comments during our next employee meeting. We hope to see you back at our hotel in the future.

Sincerely,
Cindy Ybarra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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375 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
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English first
Cleveland, Ohio
Level Contributor
99 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 25, 2013

This is an older property, but very clean and well kept. The staff went out of their way to be kind, polite and helpful. I would avoid the Double rooms though. Yes, they have two double beds. No they are not big enough any more than two adults. And don't bring too much luggage. There are no luggage racks and the hotel staff doesn't even know what they are if you ask. Oh, and don't get too attached to hot water. Even though the sign in the bathroom says to allow it 20 minutes to reheat the hot water between showers, its not going to work. You need at least an hour. Beds are pretty bad too. But at least its clean!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank srbot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review, February 28, 2013
Dear Valued Guest,

Thank you so much for your comments. This enables us to learn and improve our property. I will make sure to pass your comments about the hot water to our engineering department to improve our guests stays. We hope that if your travel brings you back into the Ontario area, you will give us another chance.

Sincerely,
Cindy Ybarra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burbank, California
Level Contributor
87 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed February 22, 2013

This place has the feel of an apartment complex from the 1980s. The rooms are okay on the inside. I stayed here for 30 days in 2007, 30 days in 2011, and 14 days in 2012. For a long term stay, this place is pretty good, you don't have to deal with elevators, which I hate doing. There is a laundry facility on site. Breakfast is okay, but it does get a bit crowded in the morning. If you are staying here long term, the staff is friendly and will get to know you and help you out with whatever you need. I have stayed here a lot of nights, and would do so again, but only on a long term stay, as the rooms are bigger than an average hotel room.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank autiger3313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review, February 28, 2013
Dear Valued Guest,

We appreciate you taking the time to write a review about our hotel. It’s great to hear that you enjoyed the added amenities that we offer on property. Thank you so much for your loyalty, we look forward to having you back in the future.

Sincerely,
Cindy Ybarra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, WA
Level Contributor
136 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed February 21, 2013

Upgraded to a "penthouse" which was great...had a loft with its own king sized bed and bathroom...perfect for our 17 year old son to spread out. Nice kitchen facilities, but the water out of the tap was a bit scary...super cloudy until it sat for a while. Walls really dark and the room seemed a bit cavelike, but it was otherwise very nice and comfortable. 3 flats screen tvs and free wifi (sometimes iffy). Location by freeway did not bother us as we were in unit in middle of complex. We found it quiet, even though it seemed almost full. The location is within 3 blocks of mini-mart and within walking distance of an In-n-Out and Wendys. Biggest complaint was breakfast room...upstairs and in 2 rooms that were connected, but perpendicular. Neither room very large and while we found a table each day, it was hard to maneuver around others to get our food, juice, coffee which were spread out between the two spaces. Nice variety of foods, including much appreciated hard boiled eggs, though nothing stood out as especially good or bad. Nice experience at check in, including bottled water for each of us and self serve popcorn.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barnhok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review, February 28, 2013
Dear Valued Guest,

We are glad to hear that you had an enjoyable stay with us. Thank you for your feedback, they help us in improving our property and I will meet with each department to present your comments. Thank you for staying with us, we hope to see you back in the future.

Sincerely,
Cindy Ybarra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valentine, TX
Level Contributor
146 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed February 2, 2013 via mobile

The staff was very friendly and the rooms were clean and nice. The rooms had a full kitchen which would be nice for a long stay. The rooms had also been updated and had motion sensor lights and a nice large tv. I unfortunately will be too paranoid to stay here again though. The hotel is very open to the outside with large glass doors that just open out to the outside. I'm sure I was totally safe, but it just made me uncomfortable. It is also right by the highway, so it was a little noisy.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S618VTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review, February 28, 2013
Dear Valued Guest,

Thank you so much for taking the time to review our property. Our property is geared towards extended stay travelers and offer added features on property to make you feel secured. We do have a security guard on property overnight and have a gated parking lot that only our guests can access. We hope that if your travel brings you back into the Ontario area, you will select us as a hotel for your trip.

Sincerely,
Cindy Ybarra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 19, 2013 via mobile

No complaints. The staff is more than helpful with everything we needed. Freeway traffic was noisy but we got used to it right away. I would recommend staying here if you visit is longer than a couple days. The breakfast and social hour snacks help if you just don't want to go out. The in room kitchen was clean and convenient.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skeeter2348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review, January 21, 2013
Dear Valued Guest,

Thank you so much for taking the time to write a comment about our hotel. We strive to accommodate all of our guests needs during their stay and we are pleased to hear that we were able to do this during your stay. We hope to see you back at the property!

General Manager
Cindy Ybarra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 5, 2013

staff are great, especially that night person that try to accomadate our needs, also the manager that greets and talk to all guest in the lobby that's coming in, and the kitchen staff. The room is also very nice and clean

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review, January 21, 2013
Dear Valued Guest,

Our goal is to make each guest feel welcome here at the property. We are happy to hear that we accomplished our goal during your trip and stay with us. Thank you for the comments, we look forward to having you back in the future.

General Manager
Cindy Ybarra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Ontario Airport

Property: Residence Inn Ontario Airport
Address: 2025 E Convention Center Way, Ontario, CA 91764-4450
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Ontario
#6 Romantic Hotel in Ontario
#11 Business Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Ontario Airport 3*
Number of rooms: 200
Official Description (provided by the hotel):
The Residence Inn by Marriott Ontario Airport hotel offers apartment-style suites with separate living and sleeping areas, fully equipped kitchens and free high-speed Internet access. Enjoy our hot breakfast buffet daily & our weekday social hour (Mon-Thur) - both complimentary! The Residence Inn Ontario Airport hotel is adjacent to the Ontario Convention Center, the Ontario International Airport (ONT) and just 3 miles from the new Citizens Business Bank Arena, home to ECHLs Ontario Reign. Enjoy shopping at Ontario Mills, South California's largest shopping and entertainment complex. Shopping at Victoria Gardens and Montclair Plaza are also nearby. For play time, the Residence Inn Ontario Airport hotel is near Epicenter Stadium, Auto Club Speedway (formerly California Speedway), Raging Waters Park, Fairplex in Pomona (LA County Fair) and many other events. Los Angeles County's beautiful mountains, beaches and desert playgrounds are all easily accessible from the Residence Inn by Marriott Ontario Airport hotel ... more   less 
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Also Known As:
Residence Inn Ontario Airport Hotel Ontario
Ontario Residence Inn

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