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Reviews (263)
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All reviewsmarie calendarsmarie callenderconvention centerontario airportfourth floorcoffee pothighly recommend this hotelearly flightking suitefront desk staffnice roombed was comfortablemini fridgeraddisonshuttleinternet
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Reviewed July 11, 2017

We stayed here for a race we had at Auto Club Speedway. The staff was great and super attentive and friendly. Our group booked a dozen rooms here and there is plenty of parking for trailers if necessary. We liked it so much we came back the following weekend to peak Mt. Baldy. We will be back!

Room Tip: Top floor opposite the 10 Fwy.
  • Stayed: June 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank mlcohen987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this reviewResponded July 12, 2017

Dear mlcohen987,
Thank you for your Awesome 5 Star Review of the Holiday Inn Ontario Airport.
We are so happy to hear that you stayed with us and then came back for Mt. Baldy!
We look forward to seeing you again!
Sincerey,
Shari Hurley
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2017 via mobile

We like staying here when we go to LA or SD. It's a bit of a drive to those 2 cities but it's worth it because we get a good night's rest here after a long day at a theme park. My only complaint during my last visit was the safe was locked by the previous guest and no one can open it. I just gave up and put my valuables in the trunk.

Stayed: June 2017, traveled with family
Thank Mac O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this reviewResponded June 28, 2017

Dear Mac O,
Thank you for your Wonderful 5 Star Review of the Holiday Inn Ontario Airport.
We are so happy that youlike to stay with us to go to Los Angeles or San Diego because you get a good night's rest.
We do apologize for the issue with your safe. We will work directly with our staff to ensure the safe is checked before check in.
We hope we will see you soon.
Sincerely,
Shari Hurley

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Reviewed June 7, 2017

I stayed in this hotel twice within a week, because I had a late arrival then early departure from Ontario Airport.

It's close to the airport, and the pick up / drop off by minibus was quick and efficient.

The hotel itself isn't too wonderful however. It looks like it needs a bit of a "deep clean" in the public areas, although the interior of the bedrooms was a lot better.

Breakfast was a typical buffet, and pretty good. The staff at breakfast were very helpful and friendly, which was appreciated (especially when you had arrived after a long journey and weren't exactly feeling your best).

Summary : convenient for the airport, staff were friendly but the hotel needs some work particularly in the cleanliness of the public areas.

  • Stayed: May 2017, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Philip N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this reviewResponded June 8, 2017

Dear Philip N,
Thank you for giving us 3 Stars.
We are extremely happy that you found our hotel to be convenient and our staff to be friendly.
We will be doing our upgrades hopefully by the end of this year for our public areas.
We hope we will see you again.
Sincerely,
Shari Hurley
Hotel Manager

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Reviewed May 23, 2017 via mobile

Great option if you need to stay near the airport or the convention center. Within walking distance of the convention center. There is a shuttle to the airport.
Even those this is close to the airport, I rarely heard the planes, even staying on the 4th floor.
If you have the option of adding breakfast at the time of reserving the room, do it as it's more expensive otherwise. This is not an Express so breakfast is not included. Staff was friendly. This hotel was remodeled to the newer holiday Inn format. Restaurant is open til 10, bat until 11.

Stayed: May 2017, traveled on business
Thank r0adwarri0r9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this reviewResponded May 25, 2017

Dear r0adwarri0r9999,
Thank you for your Wonderful 4 Star Review of the Holiday Inn Ontario Airport.
We are so happy to hear that you found our hotel to be a great option for your stay. Breakfast is definitely less expensive if you add it at the time of your reservation.
We hope to see you again soon!
Sincerely,
Shari Hurley
Hotel Manager

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Reviewed May 22, 2017

So i know that this hotel and the Raddison across the street are manged by the same company. i have stayed at the Raddison and the exception is low. i figured going to holiday inn it would be different and it is as far as property. its much better but the service and personality of staff is very similar. the room was clean but not the best holiday inn i have stayed in.

  • Stayed: May 2017, traveled solo
    • Location
    • Rooms
    • Service
Thank tacoman3402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this reviewResponded May 24, 2017

Dear tacoman3402,
Thank you for your review.
We do apologize that you did not receive the wonderful guest services that our hotel is known for.
Through these reviews online we are making strides to provide our guests with the highest of quality service. We will work closely with all staff to ensure that all guests are treated with the great customer service all guests deserve.
Sincerely,
Shari Hurley
Hotel Manager

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