I am a Priority Club Platinum Member, and was greeted as such upon arrival. Stayed for 3 nights.
Room was fine in terms of cleanliness, bed, etc. The pillows are small, but not a deal breaker. That is where the OK/Average-ness of this hotel ends.
One previous reviewer noted that the bathtubs do not have non-slip coatings and no non-slip mats are offered. This has not changed and is a huge safety hazard! I put one of the smaller towels in the tub, like a bath mat, which made it safer to shower, but you still need to be careful.
First morning, I went down for breakfast (which was included in my room rate). I sat down, waited for 5-10 minutes, but no one ever waited on me. I had meetings to get to, so I left without being served or even acknowledged.
Second night, I flipped on the TV, did some channel surfing, and found that HBO and other channels came up as "No Signal". I had this same issue on a previous stay here, told the front desk, and upon returning later that day, was told it had been fixed. It still didn't work then, and it doesn't now.
Second morning, I went down for breakfast, sat in a booth, and waited 5 mins or so....again, no service and no acknowledgement. I left without eating - again.
Third morning I didn't even bother with the restaurant, I left and picked something up on the way to my meetings.
Did not try the pool, hot tub, or workout facilities, so cannot comment on those.
Air conditioning and heat are controlled by a small wall unit that is noisy, but does have a thermostat, rather than just the typical high/low fan settings.
Used the express checkout, as I was in no mood to even discuss this underwhelming experience with the hotel staff.
Two years ago, this was a great place to stay. I will not be coming back to this location - even though it is 2 minutes from my company's distribution center. I'm happy to stay farther away at a hotel that understands what customer service means.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Ontario Airport, CA. Our new, four-story hotel is conveniently located less than one mile from Ontario International Airport, one block from the Ontario Convention Center, and 35 miles from Los Angeles. Major Southern California freeways are easily accessible from Holiday Inn Ontario Airport for easy access to other area destinations and attractions.Relax in California style at Holiday Inn Ontario Airport, where everything sparkles new. The hotel offers 180 attractive guest rooms, including seven spacious suites. All rooms come appointed with modern furnishings, complimentary high-speed wireless Internet access, 32-inch flat-screen TVs and premium channels, and other thoughtful amenities at your convenience. A fresh non-smoking policy adds to your comfort.Whether visiting California for business or vacation, Holiday Inn Ontario Airport is the perfect place to hang your hat. Our full-service hotel offers a complete list of services and amenities to fit your traveling lifestyle. In town for business? Holiday Inn Ontario Airport offers meeting space, a business center, and complimentary wireless Internet access. Traveling with the kids? Our outdoor swimming pool guarantees hours of fun. Feeling hungry? Order room service, or enjoy breakfast, lunch or dinner in Landings Restaurant. Also, be sure to take advantage of complimentary shuttle service to and from LA/Ontario International Airport.Come, stay, and Relax, It s Holiday Inn. ... more less
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- Also Known As:
- Holiday Inn Ontario Airport Hotel Ontario
- Ontario Holiday Inn